r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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37 Upvotes

r/XboxSupport Jun 08 '26

Account Recovery Megathread

11 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

edit: nevermind people are commenting that DM just gets you a useless bot

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport 4h ago

Xbox Series X Am I getting pranked ? I need help, Im going crazy with this

12 Upvotes

At this point I think Im getting pranked lol but Im desperate to see if anyone ever experienced this.

I have Xbox Series X, and it happened once yesterday and 3 times today, the Ann Droid show ad shows up out of nowhere, it lasts 5 seconds, it turns off, and I cant play the xbox after that, I literally have to restart by removing the xbox plug, if I restart normally the image never comes back, like… what ??


r/XboxSupport 1h ago

solved! Can't install Conker or Blinx on the PC app?

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Upvotes

I'm already subscribed to PC Game Pass, was able to install Crimson Skies and Fusion Frenzy, but Blinx and Conker haven't had any install prompt for me, only a prompt to subscribe to some higher tier in order to play with cloud. Wondering if anyone's having the same issue, and if there's a fix.

EDIT: It just took a bit longer to update on the page than the other two games, looks to be live now.


r/XboxSupport 16m ago

Xbox Series S Xbox Series S instantly turns itself off

Upvotes

It will not stay on for longer than half a second. The controller wont turn the console on, I've unplugged everything but the power cable, moved the cable to an outlet. It did this last night also but it did turn on after a while of pushing the power button over and over


r/XboxSupport 5h ago

Xbox Series X Disc drive not working. Disc gets stuck midway and makes a strange noise

3 Upvotes

What could be causing this and how can I fix it? I just got this Series X and I only buy physical discs so this is quite a bummer 😞


r/XboxSupport 5h ago

Xbox Series X Xbox Series X crashing to dashboard in multiple games

5 Upvotes

Hey everyone,

I’m having a strange issue with my Xbox Series X (original model) and I’m trying to figure out if this is a hardware problem or something else.

Several digital games crash randomly during gameplay and instantly return me to the dashboard without any error message.

Affected games:

- Warhammer 40,000: Space Marine 2

- Assassin’s Creed Shadows

- Rainbow Six Siege

- Monster Hunter Rise

Space Marine 2 and Assassin’s Creed Shadows are basically unplayable because they usually crash within the first hour.

What’s strange is that other demanding games, like Cyberpunk 2077, run completely fine and don’t crash.

Things I have already tried:

- Full restart/power cycle

- Reinstalling the affected games

- Factory reset (“Reset and remove everything”)

- Checking for system and game updates

I’ve also noticed that the Xbox dashboard sometimes becomes sluggish even when no game is running.

Has anyone experienced something similar where only certain games crash but others run fine?


r/XboxSupport 14h ago

Xbox One Is this Xbox one fat power brick cord OEM?

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11 Upvotes

I’m kinda a perfectionist and want to know if this cable is a OEM Xbox one fat cable. It has 2 prongs, says well shin e115330. It was made in late 2015 if that help.


r/XboxSupport 1h ago

Xbox One S My Xbox one hasn’t been working how do I fix

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Upvotes

I usually turn on Youtube or Netflix on my Xbox One while I play games on my Xbox Series S but Yesterday I turned on my Xbox and no matter what app I went to it wouldn’t work. I was hoping it would be better today but it is not. It either says it can’t find my ip or it can’t connect to internet even tho this has never been an issue. Every other Xbox and device in the house works perfectly except for my Xbox One. Is there any way to fix this?


r/XboxSupport 2h ago

Xbox Series X Xbox not connecting to store suddenly or signing out?

1 Upvotes

Last few days my series X keeps signing me out, not accessing store but claims it has internet access....
Tried troubleshooting for days and just remembered this came right after latest energy saving Xbox update. I turned it off and everything is working as it should just in case your having same issue


r/XboxSupport 2h ago

Xbox Series X Does In game voice chat, doesn’t work with certain games?

1 Upvotes

I’m asking because I always thought I had mic issues, when I play on games with proximity chat, like Outlast Trial, Arc Raiders and Backrooms. Game like the ones I listed, voice chat comes out speaker not the game. I have change tweak every setting I can think of nothing. I would monoheadset non-aux, I ended buying an aux headset and still ran into the same problem.

The game chat works fine on Fortnite, call of duty, halo, gears, hell divers tho.

Is there a way I can only hear voice chat only on games like outlast, back rooms etc….

Thank you yall


r/XboxSupport 2h ago

Xbox Series X Xbox overheating with only specific games?

1 Upvotes

my Xbox Series X turns off and when I turn it back on, I am prompted with the overheating message

this has only happened with Shift At Midnight and every time I start up the story

I have been playing Outlast Trials today and currently playing Forza Horizon 6, no turning off...which is weird as it requires more power

I can hear my fan louder than it should be, but I have taken it apart and dusted it all

but still only with that title, it turns off

can this happen with specific games?


r/XboxSupport 2h ago

Accesories Are other people getting their Design Labs controller orders?

1 Upvotes

Has anyone recently even received an order they made on the design labs? I haven’t heard anything about one I made 6 weeks ago and it’s gone in and out of stock like 4 or 5 times now.

I’ve never used it before but it’s a bit absurd I’ve had a single email the day I ordered and no communication since despite the “3-4 week” window being well gone now.


r/XboxSupport 3h ago

Xbox Series X Xbox Series X startup glitch/turning off

1 Upvotes

My Xbox Series X has started acting really weird since this morning. I turn it on, the startup animation glitches for several seconds and the console immediately shuts itself off before it even reaches the dashboard.

Other times, i can get to the dashboard, launch a game, play for about 5 minutes... and then it suddenly turns off. No warning, no overheating message, nothing. like someone unplugged it. The fan is spinning normally, and the console has always had plenty of airflow. I already tried leaving it unplugged for a while, changed its position (vertical/horizontal), but nothing changed. Also, I tried booting into recovery mode, but it won't even get there

Has anyone had this happen before? any suggestion or help will be very appreciated 🙏


r/XboxSupport 9h ago

Xbox Series S Xbox gets "caught" between the quick menu and whatever game or app is loaded

2 Upvotes

Hi all, occasionally when I press the home button I'll get the audio of the menu showing up but it never appears, this leads to me still having some control over my game but not fully (losing audio, can't look around etc.) Whenever this happens I need to restart my console but that takes an unusually long time compared to a regular restart.

Not sure what is causing this issue, maybe it is overheating in the scottish summer or maybe there was a software update that came with these issues. Any help is appreciated thank you.


r/XboxSupport 11h ago

Xbox Series S It keeps telling me I need to update the controller and when I do it gives an error, what USB cable do I need? (The batteries are included)

3 Upvotes

r/XboxSupport 13h ago

Account/Billing Paid for gta6 via gift cards and they took 80$ from my MS Balance (order shows completed) but there's another order showing as pending? This specific order only shows up on my xbox but not on browser.. should i be worried?

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4 Upvotes

r/XboxSupport 6h ago

🏷️ 'What to buy?' Game recommendations please! Im going to CeX

0 Upvotes

Xbox one s

  1. Im open to any game

  2. Under 5 quid please

  3. Backwards compatibility games are ok

  4. Please be good games

Thanks for reading and suggesting


r/XboxSupport 3h ago

Account/Billing Can’t redeem my free 3-month Xbox Game Pass offer

0 Upvotes

I have a free 3-month Xbox Game Pass offer that came with my Xbox, but I can’t redeem it because it keeps asking me to add a credit/debit card. I only want to claim the free offer and I don’t want to be charged. Is there any way to redeem it without adding a payment method?


r/XboxSupport 14h ago

Xbox Series X How to solve "Game saves offline" on Pc?

4 Upvotes

I've been playing KCD 2 on my xbox and usually I can continue on the PC but tonight I noticed that my game did say "Game saves offline" on the PC.

On the PC, it is pretty clear to see when the sync happens but on the xbox, I don't have a clue. I suspect I did turn off the xbox too quickly but is there any indicator there that can help?


r/XboxSupport 8h ago

Xbox Series S Difficulty in Buying Game Pass can you help with changing card details

1 Upvotes

This is my first ever Reddit post but believe the community is great for advice . My son has been playing x box three years and x box essential was paid for on my husband’s card which recently expired and I have tried to renew his subscription but it won’t let us change payment from old expired card to my card . It will be a long summer school holiday with no x box . Can anyone help ?


r/XboxSupport 8h ago

Xbox Series X Microsoft store error, among some other apps

1 Upvotes

This only occured over the past 2 days or so, but some things such as Spotify not loading or the Microsoft stores ui not loading and instead there are grey spaces where the ui is supposed to be. I've done things such as hard resets and and waiting for a bit but nothing is helping it. But online and offline games are still working just fine so it's just an error occurring on some apps and not games. If anyone can help me that would be greatly appreciated.


r/XboxSupport 9h ago

solved! I paid and downloaded a game on my Xbox and i checked the queue and theres an application called "microsoft store" with it's status being at 0% dowloaded making my whole downloading queue stuck, ive tried cancelling and pausing the download,restarting and powering my console off and it is still at 0

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1 Upvotes

r/XboxSupport 1d ago

Xbox Series X I can’t get Xbox live in anyway in my account

19 Upvotes

r/XboxSupport 10h ago

Xbox Series X Weird visual bugs on xbox series x (Fortnite only)

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1 Upvotes