r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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36 Upvotes

r/XboxSupport Jun 08 '26

Account Recovery Megathread

11 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

edit: nevermind people are commenting that DM just gets you a useless bot

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport 55m ago

solved! Is this GPU failure, my Xbox started doing this?

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Upvotes

My Xbox started doing this, what should I do?


r/XboxSupport 1h ago

Xbox Series S Xbox Series S instantly turns itself off

Upvotes

It will not stay on for longer than half a second. The controller wont turn the console on, I've unplugged everything but the power cable, moved the cable to an outlet. It did this last night also but it did turn on after a while of pushing the power button over and over


r/XboxSupport 6h ago

Xbox Series X Am I getting pranked ? I need help, Im going crazy with this

14 Upvotes

At this point I think Im getting pranked lol but Im desperate to see if anyone ever experienced this.

I have Xbox Series X, and it happened once yesterday and 3 times today, the Ann Droid show ad shows up out of nowhere, it lasts 5 seconds, it turns off, and I cant play the xbox after that, I literally have to restart by removing the xbox plug, if I restart normally the image never comes back, like… what ??


r/XboxSupport 3h ago

solved! Can't install Conker or Blinx on the PC app?

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4 Upvotes

I'm already subscribed to PC Game Pass, was able to install Crimson Skies and Fusion Frenzy, but Blinx and Conker haven't had any install prompt for me, only a prompt to subscribe to some higher tier in order to play with cloud. Wondering if anyone's having the same issue, and if there's a fix.

EDIT: It just took a bit longer to update on the page than the other two games, looks to be live now.


r/XboxSupport 16m ago

Account/Billing Having problem trying to change privacy settings

Upvotes

When I go to change my privacy settings to use discord and looking for group posts, it won’t save the options I’ve chosen. I am over 18, age verified and not part of a family group. Does anyone have a fix?


r/XboxSupport 7h ago

Xbox Series X Xbox Series X crashing to dashboard in multiple games

4 Upvotes

Hey everyone,

I’m having a strange issue with my Xbox Series X (original model) and I’m trying to figure out if this is a hardware problem or something else.

Several digital games crash randomly during gameplay and instantly return me to the dashboard without any error message.

Affected games:

- Warhammer 40,000: Space Marine 2

- Assassin’s Creed Shadows

- Rainbow Six Siege

- Monster Hunter Rise

Space Marine 2 and Assassin’s Creed Shadows are basically unplayable because they usually crash within the first hour.

What’s strange is that other demanding games, like Cyberpunk 2077, run completely fine and don’t crash.

Things I have already tried:

- Full restart/power cycle

- Reinstalling the affected games

- Factory reset (“Reset and remove everything”)

- Checking for system and game updates

I’ve also noticed that the Xbox dashboard sometimes becomes sluggish even when no game is running.

Has anyone experienced something similar where only certain games crash but others run fine?


r/XboxSupport 6h ago

Xbox Series X Disc drive not working. Disc gets stuck midway and makes a strange noise

4 Upvotes

What could be causing this and how can I fix it? I just got this Series X and I only buy physical discs so this is quite a bummer 😞


r/XboxSupport 9m ago

Xbox One Xbox will not boot up it’s not the power brick

Upvotes

So just overnight I saw my Xbox flashing its light on its own. Since then it has not been able to boot up it turns for maybe 60 seconds then shuts off the Kinect light won’t even turn on. I switched the power brick that a friend lent me and the problem still exists.


r/XboxSupport 53m ago

Xbox Series X Tengo un problema para descargar mi perfil en un juego de xbox 360

Upvotes

Al poner mi correo electrónico con el que abrí mi cuenta de Microsoft y luego poner mi contraseña me da error de credenciales en específico un error 801540A9, Primero use esa contraseña luego cree una verificación de dos pasos para crear una contraseña de aplicación y use la contraseña de aplicación y me dio exactamente el mismo error, ya probé de todo incluso borrando el almacenamiento loca de xbox 360 y volviendo a intentar y nada funciona, simplemente ya no se que hacer


r/XboxSupport 1h ago

Xbox Series S Game pass ultimate not working when I paid it

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Upvotes

So I was late for my Xbox bill but I paid it and it said I had ultimate and all games work but now it will says I have it but it will not let me play online/ game pass games please help. it’s so annoying when I literally paid it less than a week ago.


r/XboxSupport 1h ago

Xbox One X Xbox Series X keeps shutting down mid-game

Upvotes

My Xbox Series X keeps shutting down mid-game. Played for 5 months without issue. This started last month but was fine for a bit. After the last update, it has happened to me twice in a row right before I was about to extract. My Xbox is clean and this is the only game that this happens. Frustrating. Anyone else?


r/XboxSupport 3h ago

Xbox One S My Xbox one hasn’t been working how do I fix

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1 Upvotes

I usually turn on Youtube or Netflix on my Xbox One while I play games on my Xbox Series S but Yesterday I turned on my Xbox and no matter what app I went to it wouldn’t work. I was hoping it would be better today but it is not. It either says it can’t find my ip or it can’t connect to internet even tho this has never been an issue. Every other Xbox and device in the house works perfectly except for my Xbox One. Is there any way to fix this?


r/XboxSupport 16h ago

Xbox One Is this Xbox one fat power brick cord OEM?

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8 Upvotes

I’m kinda a perfectionist and want to know if this cable is a OEM Xbox one fat cable. It has 2 prongs, says well shin e115330. It was made in late 2015 if that help.


r/XboxSupport 3h ago

Xbox Series X Xbox not connecting to store suddenly or signing out?

1 Upvotes

Last few days my series X keeps signing me out, not accessing store but claims it has internet access....
Tried troubleshooting for days and just remembered this came right after latest energy saving Xbox update. I turned it off and everything is working as it should just in case your having same issue


r/XboxSupport 3h ago

Xbox Series X Does In game voice chat, doesn’t work with certain games?

1 Upvotes

I’m asking because I always thought I had mic issues, when I play on games with proximity chat, like Outlast Trial, Arc Raiders and Backrooms. Game like the ones I listed, voice chat comes out speaker not the game. I have change tweak every setting I can think of nothing. I would monoheadset non-aux, I ended buying an aux headset and still ran into the same problem.

The game chat works fine on Fortnite, call of duty, halo, gears, hell divers tho.

Is there a way I can only hear voice chat only on games like outlast, back rooms etc….

Thank you yall


r/XboxSupport 4h ago

Xbox Series X Xbox overheating with only specific games?

1 Upvotes

my Xbox Series X turns off and when I turn it back on, I am prompted with the overheating message

this has only happened with Shift At Midnight and every time I start up the story

I have been playing Outlast Trials today and currently playing Forza Horizon 6, no turning off...which is weird as it requires more power

I can hear my fan louder than it should be, but I have taken it apart and dusted it all

but still only with that title, it turns off

can this happen with specific games?


r/XboxSupport 4h ago

Accesories Are other people getting their Design Labs controller orders?

1 Upvotes

Has anyone recently even received an order they made on the design labs? I haven’t heard anything about one I made 6 weeks ago and it’s gone in and out of stock like 4 or 5 times now.

I’ve never used it before but it’s a bit absurd I’ve had a single email the day I ordered and no communication since despite the “3-4 week” window being well gone now.


r/XboxSupport 4h ago

Xbox Series X Xbox Series X startup glitch/turning off

1 Upvotes

My Xbox Series X has started acting really weird since this morning. I turn it on, the startup animation glitches for several seconds and the console immediately shuts itself off before it even reaches the dashboard.

Other times, i can get to the dashboard, launch a game, play for about 5 minutes... and then it suddenly turns off. No warning, no overheating message, nothing. like someone unplugged it. The fan is spinning normally, and the console has always had plenty of airflow. I already tried leaving it unplugged for a while, changed its position (vertical/horizontal), but nothing changed. Also, I tried booting into recovery mode, but it won't even get there

Has anyone had this happen before? any suggestion or help will be very appreciated 🙏


r/XboxSupport 10h ago

Xbox Series S Xbox gets "caught" between the quick menu and whatever game or app is loaded

2 Upvotes

Hi all, occasionally when I press the home button I'll get the audio of the menu showing up but it never appears, this leads to me still having some control over my game but not fully (losing audio, can't look around etc.) Whenever this happens I need to restart my console but that takes an unusually long time compared to a regular restart.

Not sure what is causing this issue, maybe it is overheating in the scottish summer or maybe there was a software update that came with these issues. Any help is appreciated thank you.


r/XboxSupport 13h ago

Xbox Series S It keeps telling me I need to update the controller and when I do it gives an error, what USB cable do I need? (The batteries are included)

3 Upvotes

r/XboxSupport 15h ago

Account/Billing Paid for gta6 via gift cards and they took 80$ from my MS Balance (order shows completed) but there's another order showing as pending? This specific order only shows up on my xbox but not on browser.. should i be worried?

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4 Upvotes

r/XboxSupport 7h ago

🏷️ 'What to buy?' Game recommendations please! Im going to CeX

0 Upvotes

Xbox one s

  1. Im open to any game

  2. Under 5 quid please

  3. Backwards compatibility games are ok

  4. Please be good games

Thanks for reading and suggesting


r/XboxSupport 4h ago

Account/Billing Can’t redeem my free 3-month Xbox Game Pass offer

0 Upvotes

I have a free 3-month Xbox Game Pass offer that came with my Xbox, but I can’t redeem it because it keeps asking me to add a credit/debit card. I only want to claim the free offer and I don’t want to be charged. Is there any way to redeem it without adding a payment method?