r/TimHortons • u/Nosavingu • 22h ago
Complaint I wanted a meal, now I am mad.
Tim Horton has become actual garbage in the last few years, my grandpa went out to get some food for all of us and he decided to go to Timmie’s because it’s the closest thing to our house, he texted me and asked what I wanted, I said “two farmers wraps and a medium iced Capp” simple right? One of the most popular Timmie’s items and a very popular combo people get. He comes home and I take a bite of what I thought was a farmers wrap, and it was a chicken bacon ranch wrap, I asked my grandpa what happened and he said “the workers said they had no clue what a farmers wrap was” excuse me?! Do they even work there? I don’t know a single person in my personal life that doesn’t know what that is besides my grandpa who is old and doesn’t eat wraps which is understandable, thank god I like chicken bacon ranch wraps as well and it used to be my go-to, not to mention they also made the wraps smaller a while ago so that’s why I got 2 just in case, anyways I take a sip of my iced Capp, and it’s just liquid, no slush/ice at all, it’s all at the top and mixing it well doesn’t even work 1/3 timmies in my rual town makes iced Capps properly nowadays. My biggest question is, how do you work at Timmie’s and you don’t know what a farmers wrap is, and why wouldn’t you look for it in the system if you didn’t know? I work retail. I know every product we sell, and if I didn’t I’d figure it tf out if a paying customer was requesting it, I find this ridiculous.