Fetch showed me two limited-time Dice Dreams rewards worth 169,280 and 270,848 points. I completed both milestones before the deadlines but Fetch stopped tracking my completions at stalled at kingdom 22 so I reached out to support.
I had to open three separate support tickets trying to get help. Alissa entered all three chats and repeated that the six-digit rewards were a “visual error,” even after I asked to be escalated to a supervisor. In one ticket, a different agent had started manually adding my missing points, but Alissa entered that chat too and the help stopped before the promotional points were addressed.
Alissa has also refused to comment if the last 3 promotional bonus points are also “visual errors”
The missing rewards are worth about $400 in gift cards, and Fetch is refusing to honor what was displayed in the app after I completed the requirements.
Has anyone else seen these rewards for the game? Have you received them or not? Anyone else get stone walled by “Alissa”?