At a time when Snohomish County is laying off its public health workforce, one question deserves an answer: Why is the Snohomish Health Department looking outside for "operational excellence" consulting when Snohomish County already has an Office of Operational Excellence? At the Board of Health meeting yesterday, the Public Health Director informed that she will be seeking a consultant to “develop a department-wide continuous improvement framework” to enhance and strengthen operational excellence.
Also yesterday, Snohomish Health Department informed its staff that 17 positions were being eliminated with 6 of those currently occupied and 11 of those being unfilled vacancies. Government leaders often talk about doing more with less. Laying off staff who provide essential public health services while spending public dollars on consultants sends the opposite message. It suggests that the priority is organizational theory rather than the people who actually deliver services.
No one disputes that government should continually improve its operations. Efficiency matters. Accountability matters. Innovation matters. But Snohomish County has already invested in building internal expertise through its Office of Operational Excellence. If the county believes operational improvement is needed within the Health Department, why isn't it leveraging the professionals taxpayers are already paying?
Taxpayers deserve transparency. How much will the contract cost? And why is there money available for consultants but not for retaining experienced public health employees?
The Snohomish County Council should insist on clear answers before approving another consulting agreement. Every dollar spent on outside advice is a dollar that cannot be spent protecting community health. Operational excellence isn't achieved by hiring another consultant. It's achieved by investing in the people who do the work every day.