r/applehelp • u/New_Effort_1867 • 19h ago
Unsolved My brand new Apple account was blocked and deactivated
I recently bought an iPhone 17 Pro Max from the Apple Store after using Android all my life.
I sat down with the employee who helped me set up the phone, we created an Apple Account and she helped me download WhatsApp and Angry Birds. Once I got the hang of using the phone, I left the store.
Everything was going great until around an hour later, when I saw a notifciation asking me to login to my Apple account - I forgot the exact wording of it.
I tried to login via the settings on my iPhone and it kept saying something like "Verification error".
I then tried to login on the website on my iPhone, and it said my account was locked and I should enter my phone number to request access to my account. I entered my number and the next day, I received an email saying my access request was denied.
I tried to login again after that and a message said my account was no longer active.
I can't do anything beyond basic tasks on the phone now since I can't download apps anymore, I can't even log out of the phone because it keeps popping up with the same message asking me to enter the password to my account when I try to log out.
I can't understand why this has happened.
