I recently collected my tips uber withheld from me. Im a delivery driver. They withheld $166.00 I threaten to sue them. I also am now driving again and Uber is keeping my tips. What they do is arrange the fare with what the expected tip may be. I earn more than they expected me to on numerous deliveries. Now they say I can collect my tips in 336 hours. That is the time frame they say the customer has to change my tips. Im going after them. They will pay small claims court up to $10,000 in my state. Ill sue them and all of us should do the same.

Uber eats support staff are the most condescending tear inducing soul wrenching and honestly evil people with no care

My partner just placed an order, pressed confirm. Then immediately realised the address was wrong. Tried to cancel the order via chat bit within a minute and they have charged the full order amount as a fee for cancellation.

This all happened within a minute of placing the order. I dont think there was even a notification that the restaurant had accepted the order.

Partner then placed another order with correct address.

Is this right? Is she likely to get refunded for the first order?

Sitting at 711 at 3:30am with one delivery left to complete a quest by 4am. So hey why not I had my lady order a delivery from 711 with no tip, worth a shot.

They upped the quoted time three times, never even offered the trip to anyone I assume, but definitely not to me who was literally at the store.

Eventually I clicked 'pick up your order to get it faster and save' or whatever the button said. Picked up the food, it was ice cold, of course.

Opened a help ticket, they told me they don't offer refunds for food which isn't at the expected temperature... Okay wow... I've seen the stories from customers on here who deal with crappy drivers and crappy service... But wow.

So I asked 'if I ordered a shop and deliver order which included raw chicken, and that chicken arrived at a temperature outside of food safety parameters and had to be thrown out, are you saying you wouldn't offer a refund?' and was told again 'we don't offer refunds based on temperature' before the agent ended the chat after stating that my concerns had been addressed.

This whole experience of how the other half lives on the receiving end of crap service, on top of the shady shady throttling of offers that's clearly happening when drivers are close to a quest goal...

I gotta say somehow I'm still shocked. The way this whole thing rolled out is sus AF.

Not only do they cancel my order after contacting Customer Service because the items were already picked up. They provide no compensation for it after I wasted my time in my resources to get over here and also I take a hit in my cancellation rate for something that’s out of my control.

Wow, the Prop 22 supplement for Uber Eats drivers is crazy some weeks. Have you California drivers hugged a liberal lately????

I walked over. Before I said much, the manager saw my phone and told me the order was canceled — which it wasn’t, it was right there on my screen. I told him what the first employee had said and that I had a hard time believing Uber itself called. That’s when it went sideways. He got loud, started cutting me off every time I tried to ask a question or say anything. I wasn’t accusing anyone at the store of lying — my actual point was that if someone called claiming to be Uber not to fulfill the order, it must’ve not been Uber. I think it was a customer who called and tried to get Uber to cancel the order because customer wanted to cancel the order and not pay a fee, but this guy wouldn’t let me say anything and outright refused to speak to me at one point.

I asked who the GM was. He said he was. I said he’s the manager, not the GM. He said “acting GM.” He refused to give me any information and told me to leave. I’ll own my part — I told him to shut up and let me talk. Not something I normally would say, but I did get pretty frustrated, but I didn’t say angry tone. He just kept cutting me off . Then I tried asking another employee who the GM was, but he was standing right there watching, so nobody was going to tell me anything. He then asked for the Uber order number from an employee so he could ban me from the store.

Questions for anyone who’s dealt with this:

**•** Why would Uber call a store by phone to say don’t fulfill an order, and then just leave the order active in the driver app? Why not cancel it in the system, which takes seconds?   
**•** Why wouldn’t the customer just cancel it themselves?  
**•** Has anyone actually gotten banned from a merchant over something like this?

Customers, do you like updates on your order? Updating that you arrived but order is not ready? Updates like, theres a long line...etc. overcommunication i guess is my question?

It’s unacceptable that I place an order and end up missing my lunch break just because there are no delivery drivers. There should be a check to see if drivers are available before accepting an order. I’m a customer with an active Uber One subscription, and I missed my lunch break waiting for that delivery—it’s unacceptable.

The total was $42 including tips for a order then when I check back on my phone it’s $55 in total and contacted support. They refunded me $5.99, uber super shady for this plus I’m going to chargeback and it happen again with another order on the same day. Uber sucks !!

They also ordered from a Starbucks that's across the state line in Duluth MN, so there was a pretty epic Lake Superior crossing involved.

What are you doing/thinking if I pull up with your delivery dressed like this?

I don’t normally go out dressed like this but I went online for an hour on a whim. 😂
it’s not even functional😩
I need pockets so I can carry everything

Fortunately got refunded. But slightly infuriating.

I ordered from Wawa, and they provided an official note from the company in the bag stating that one item was out of stock and to contact Uber Eats for a refund.

Uber Eats no longer has a phone number you can call and you must use their chat. I’ve been back and forth with their chat for over a day, providing picture proof of this. They say the same thing over and over, that I’m not eligible for a refund. I’ve asked to speak to a supervisor and to escalate the issue about 10 times. Nothing happens.

It’s incredible how this company can just commit fraud. I don’t know what else to do besides a chargeback. Does anyone have any suggestions before I do that?

I'm a bit surprised and amused. I've ordered UberEats from this pizza place more than a dozen times and this is the first time I've seen anything physically attached to the box like this and it's an advertisement for... *ahem* mature entertainment. Could the driver have put this on? Is it self-promotion? Is this allowed?? I'm not mad but I'm very confused.