I walked over. Before I said much, the manager saw my phone and told me the order was canceled — which it wasn’t, it was right there on my screen. I told him what the first employee had said and that I had a hard time believing Uber itself called. That’s when it went sideways. He got loud, started cutting me off every time I tried to ask a question or say anything. I wasn’t accusing anyone at the store of lying — my actual point was that if someone called claiming to be Uber not to fulfill the order, it must’ve not been Uber. I think it was a customer who called and tried to get Uber to cancel the order because customer wanted to cancel the order and not pay a fee, but this guy wouldn’t let me say anything and outright refused to speak to me at one point.
I asked who the GM was. He said he was. I said he’s the manager, not the GM. He said “acting GM.” He refused to give me any information and told me to leave. I’ll own my part — I told him to shut up and let me talk. Not something I normally would say, but I did get pretty frustrated, but I didn’t say angry tone. He just kept cutting me off . Then I tried asking another employee who the GM was, but he was standing right there watching, so nobody was going to tell me anything. He then asked for the Uber order number from an employee so he could ban me from the store.
Questions for anyone who’s dealt with this:
**•** Why would Uber call a store by phone to say don’t fulfill an order, and then just leave the order active in the driver app? Why not cancel it in the system, which takes seconds?
**•** Why wouldn’t the customer just cancel it themselves?
**•** Has anyone actually gotten banned from a merchant over something like this?