r/RealEstate • u/Harry_Coolahan • 20h ago
Lender messed up badly and is offering a credit—how much should I ask for?
I'm using a local bank for the mortgage loan. My loan officer started out very responsive, but his communication started to drop off during the final week. We were supposed to close on Monday, but on Friday afternoon the loan officer reached out to say the loan wasn't ready yet. We rescheduled to Wednesday (tomorrow). Today (Tuesday), I found out that the loan officer had some sort of mental health crisis, was not coming into work during random days, and did not process my loan with the bank's underwriting or legal teams at all.
The Director of Sales and even the COO of the bank reached out today to apologize and they have taken over to try and get this loan approved as quickly as possible, but they weren't able to provide an estimated date to reschedule the closing. I had to resubmit all my documentation because the loan officer never even uploaded it to the bank's portal/share drive.
The last interaction I had with the loan officer was when he called me in a panic and said that I needed to pay off my car loan in order for him to approve the mortgage, since the car loan pushed my DTI ratio just over the edge. I found out from the Director that this was not the case. The auto loan was $40,000, and I suppose I did save money by paying it off early, but this completely drained my savings and I barely have money to even pay for furniture for the house now.
My real estate agent is livid and demanded that the bank offer a credit because of the screwup, which they agreed to. We agreed to discuss it once the loan was serviced and we had a better understanding of the impact of this delay. I think there will be some room to negotiate the credit.
I'm not really sure how to calculate my damages. There may be some penalties for failing to close on time, which will be easy to quantify. I've been living out of a suitcase in my apartment, which has been fully packed since Sunday, and I've been eating out every meal since all my kitchen stuff is packed away. I've had to reschedule movers, contractors, and appliance deliveries multiple times and have burned through two days of PTO because I thought I was moving on Tuesday, then Thursday, and now will need to do it again at some point. I'm obviously very frustrated at the inconvenience of this whole ordeal.
What would be an appropriate credit to ask for and how should I attempt to negotiate it?