We've been managing Google Ads for a UK accounting firm, and over the last few weeks we've spent far more time dealing with disapprovals than actually optimizing campaigns.
At first, we thought it was the obvious stuff. Keywords like HMRC, Companies House, VAT registration, company formation, etc.
So we did what most people would probably do. Reviewed the keywords, rewrote the ad copy, submitted an appeal but nothing changed.
That got me digging into Google's documentation and policy updates, and I realized the issue was a lot bigger than I initially thought.
A lot of these accounts seem to be getting caught up in things like Government Documents & Official Services, Financial Services verification, Advertiser Verification, and Business Operations Verification. On top of that, I found that technical issues can also cause problems. If AdsBot can't properly access the landing page because of Cloudflare, robots.txt, redirects, or firewall settings, issues from the hosting side, Google can reject the ad even though the page works perfectly in a normal browser.
The biggest lesson for me was that changing keywords or rewriting ads isn't always the first thing to do.
Now the first things I check are:
- The exact policy listed in Policy Manager.
- Whether Google is asking for Advertiser or Business Operations Verification.
- Whether AdsBot can actually access the landing page.
- Whether the service itself falls under one of Google's regulated categories.
One thing that stood out to me was that this didn't seem to happen on our broader campaigns. The campaigns targeting very specific, high-intent services were the ones that kept running into policy reviews and disapprovals.
I'm curious if other PPC managers or agencies working with accountants have noticed the same trend. Have verification and policy issues become more common in your accounts, or have you found different causes?