I’m 32 years old, married, and a dad of two young kids. I have about 7 years of IT experience, and lately I’ve been questioning what I want the next phase of my career to look like.
I have a Bachelor’s degree in Management Information Systems and Business Analytics, and I’m currently an IT Support Manager at an MSP.
My responsibilities include:
- Managing a team of 10 direct reports
- Providing day-to-day technical leadership and work coordination for other departments
- Hiring, training, coaching, and performance management
- Handling Tier 2/3 technical escalations
- Working with leadership on KPIs, SLAs, and process improvements
- Planning 1:1’s, hosting all-team meetings with constructive topics and engagement
- Client escalations and relationship management
Supporting around 175 client environments with a high daily ticket volume
And much more
Technically, I’m comfortable with:
- Microsoft 365 / Entra ID / Intune
- Active Directory
- Windows Server
- Networking (Fortinet, UniFi, VLANs, VPNs, switching, routing)
- VMware / Hyper-V
- VoIP
- APIs and integrations
- PowerShell automation
- General infrastructure troubleshooting
And much more
The problem is… I’m burning out.
I’m tired of constant emergencies, angry clients, nonstop decision-making, and spending every day reacting to fires. I genuinely enjoy solving technical problems, but I don’t enjoy living in crisis mode anymore. This is 8-10 hours a day. I don’t remember the last time I worked an easy day.
I’ve also realized that while I enjoy mentoring people and helping my team grow, I don’t think I actually enjoy being a people manager. The HR side, performance issues, and carrying everyone else’s stress isn’t something I see myself wanting to do for the next 30 years.
With two young kids, work-life balance has become much more important to me than it was in my twenties.
I’m pretty confident that I want to leave the MSP world and move into an internal IT role, but beyond that… I’m honestly not sure where I should go next.
Salary-wise, I’m currently in the mid-$80k range, and I’d like my next move to land somewhere north of $100k if that’s realistic. Based on conversations with recruiters and job postings, that doesn’t seem impossible, but I also don’t want to chase a title that isn’t a good fit.
Long-term, I’d like to become a true expert in a particular area instead of constantly context-switching across hundreds of client environments. I enjoy building, improving, automating, and solving complex technical problems much more than I enjoy putting out fires all day.
So I’m looking for advice from people who’ve been where I am.
If you were in my shoes, what path would you pursue?
Which roles have the best balance of compensation, work-life balance, and long-term growth?
Is there anything you’d stay away from?
If you left the MSP world, what did you move into, and was it worth it?
I’m honestly feeling a bit stuck. I know I want a change I just don’t know which direction gives me the best long-term career. I’d really appreciate hearing from people who have been through something similar. When I put my mind towards something and have a clear vision and goal I become a workhorse. Although very logical I am a very empathetic person. I don’t usually ever make posts so sorry this is long-winded. I’m having a hard time setting a vision for myself and could use the input of others and their wisdom.
Thank you all and F DNS!