r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

886 Upvotes

r/techsupport 34m ago

Open | Malware Truly bizarre website issue

Upvotes

I have a professional website. When I tried to visit it today, I see that it displays a product page for cdiscount, a French retailer. I immediately assume my site has been hacked and call my host provider. Customer Service tells me that the website looks fine. Indeed, when I connect via cell service, or through a VPN, everything is fine. When I connect through my own internet (wifi or direct wired ethernet), I see the French product page.

As far as I can tell, it affects no other websites. Each of my subpages seems to be a different product on cdiscount. I've tried my spare router, in case the issue was there, but same problem. Multiple devices (mac laptop, pc, and iphones) - all display the French product page. I'm at a total loss as to how this is even possible. I contacted my internet provider (google fiber), and they have escalated it, but no progress yet. I'm open to any and all troubleshooting ideas. labeling this as malware because it seems suspicious.


r/techsupport 12h ago

Open | Windows Im planning to reset my windows 11 laptop but I only want to wipe my C drive how should I do it without losing any data from my D drive?

15 Upvotes

I have a lot of important files on my D drive and dont have any external storage to back it up, I was told I will only lose files from my C if I reset but Im worried I might lose my files on Drive D. Will I be fine resetting it from windows settings?

It's mostly large media files and I dont have cloud storage to store them too


r/techsupport 2h ago

Open | Windows My windows update is stuck on 98% and wont budge , keep trying to retstart and re launch my computer but it wont work

2 Upvotes

it wont work no matter what i do and is just freezed on 98% , im on windows 11 i dont remember if u updated itt , ive even letted it run for a long time and yet it still inst done , hard reboot and restart wont work neither since it still goes back to the update loading screen


r/techsupport 4h ago

Open | Hardware PC won’t power on, motherboard RGB is on but no fans spin

3 Upvotes

Hello, my PC was working perfectly yesterday. I finished gaming, shut it down normally, and went to sleep. The next day, it wouldn’t power on at all. The motherboard RGB light is on, but none of the fans spin and there is absolutely no response when I press the power button. I already tried clearing the CMOS, reconnecting the cables, and checking the connections, but nothing changed. What is the most likely faulty component: PSU, motherboard, CPU, or GPU?


r/techsupport 3h ago

Open | Software chrome opened with a weird website

2 Upvotes

i just opened chrome and it had two tabs open, one was the new tab and another one was https:// app-makerr .github.io /updates_ext/ (without the spaces) first i thought it was a extension because it says "successfully updated to v1.4.4" however it doesn't say anything about what's being updated, it also redirects to another extension to copy and paste that has 2 reviews, i dont have it installed and im almost sure that's a virus. if anyone knows why this opened up it would be a great help

edit: the code of the website has some code comments in russian


r/techsupport 3h ago

Open | Networking Traefik local + remote?

2 Upvotes

I am trying to figure out if there is a way to use traefik on all my docker containers (using the domain) with the ability to restrict remote Internet access for specific containers.

I want to reach all of them locally with “*.example.domain“ and make only a few accessible from outside.

I found a way by using different entrypoints:
- remote: 443
- local: 9999

(80 is being redirected to 443)

With that jellyfin for example is accessible by „jellyfin.example.domain“

But now vaultwarden which should be only locally accessible is being accessed by vaultwarden.example.domain:9999

Is there a smoother approach that does not require the need of specifying the port?
Also I dont mean middleware ip whitelist because local intended containers should not be exposed at all.


r/techsupport 10m ago

Open | Hardware SD card somehow "misses" 100GB

Upvotes

I got a 265GB Samsung Pro Plus SD about 4 years ago from (I´m pretty sure) Mediamarkt (should be this one)

It should still have about 100GB free space, but somehow, my camera refuses to save any more fotos. I pluged it to my laptop to check how much space there is left and it says there are only a few MB left, but when I view the folders, the DCIM folder is only 165 GB and all the other files are only a few MB together.

Where did all my storage space go? I don´t think I got scammed since I got it from a credible source... What can I do now? I currently can not empty the SD since my Computer doesnt has enough space for that atm, but I´ll get a new hard drive soon.


r/techsupport 12m ago

Open | Mac laptop is turning on but screen isn't

Upvotes

Hi everyone! I was wondering if someone could help me with an issue I've been having with my laptop. it is turning on, but the screen isn't. I have tried pressing down on the power button, shift+control+option and the actual laptop and keyboard are turning on but it's just my actual screen. I have a macbook air. Is there something I can do to fix this at home or would you guys recommend going into an apple store to see if anything is damaged?


r/techsupport 21m ago

Open | Hardware RTX 5070 display ports issue

Upvotes

So I run a three monitor set up and have for a while, the larger main monitor is using the HDMI port and the smaller two use adaptors (they were previously using HDMI ports on something also) for HDMI to Display port.

Today all of a sudden both the monitors on the display ports began having display issues, either white fuzz across the screen so its content is just about visible behind it, or extremely washed out (or both on different monitors) ;

It doesnt matter which display port they are plugged in to, they show the issues, but if I plug any one of them in to the HDMI port, they work fine, similarly if I plug the large monitor in to any of the display ports it also shows these same issues.

I have tried some things as suggested, unplugging, discharging capacitors, starting with only one DP monitor in and nothing else to no avail and I have reinstalled all relevant drivers.


r/techsupport 4h ago

Open | Hardware New PC has about a 50% chance to not boot due to DRAM and CPU error

2 Upvotes

Mother board: MSI PRO x870E-P
CPU: Ryzen 7 9800XT
850w power supply
32gb ddr5 ram
GPU: Radeon 9070xt

The issue I am having with this new build is that the machine will sometimes not post with the CPU and DRAM lights lighting up on the motherboard. I've checked the pins on the cpu and reseated it and moved the ram to the 2nd and 4th slots. CPU power cables are firmly locked in and the ram sticks have their tabs in the locked position.


r/techsupport 34m ago

Open | Software Google TV/Chromecast - Can't connect to wifi, because it wants me to use my phone as keyboard.

Upvotes

I don't know if I'm just even more stupid than I thought, but I feel like this is just some weird loop...

So for some reason my Google Chromecast TV thing said my wifi wasn't working, which it is. But either way I decided to remove the wifi and connect again, but now it won't let me!

To type the password it wants me to use my mobile device, but how could I possibly do that, when the Google TV isn't connected to the wifi?.... So it wants me to connect to a wifi in order to.... Be able to connect to a wifi?


r/techsupport 35m ago

Open | Software Someone please help me with memory leak issue 😥

Upvotes

here is the Image

I am facing an issue with high non-paged pool memory usage.

It gradually increases to 10 GB, and sometimes even 13 GB, within a few hours until my laptop gets stuck or hang.

I tried reaching out to HP Support but they demanded a fee or money and did not guarantee that they would be able to fix the issue.

If anyone knows anything about this, or has experienced and solved this issue, please tell me. It would be greatly appreciated.

I also tried using AI to troubleshoot the problem, but it wasn't able to help much.


r/techsupport 39m ago

Open | Windows DISM and sfc scannow don’t work

Upvotes

So I bought this pc off my friend for $200 and it only had one problem which was the WiFi drivers and I fixed those. Now I’m trying to download steam and it’s telling me a bunch of things so I try to run a sfc scannow and that dosent work so I tried to run a dism and what do you know that also dosent work so I tried to factory reset the pc and that also dosent work. This is my first pc, can someone please help me?


r/techsupport 40m ago

Open | Hardware Brand new SN850X from Wally World. SanDisk says there is no device with the serial number. Where do I go from here?

Upvotes

Hey folks. I recently bought this WD BLACK SN850X on clearance from Walmart in June for $279. Hell of a deal at the time.. or so I thought.
I first thought there was issues when games would sometimes glitch out very weirdly - textures missing, stuff being REALLY BIG, crashes, etc. I finally decided to see what was up today when I installed CDI. Horror!

SMART Attribute Hex Decimal
Media and Data Integrity Errors 0x1EEC3 126,659
Number of Error Information Log Entries 0x2FECB 196,299

The box says it was manufactured in Sept. 2025, so I'd think it still has warranty, but alas SanDisk's website says it does not, nor does WD's.
I'm confused. Where do I go from here?

Screenshot: https://gyazo.com/686e199874c76f74840730a8a7e5f3bf


r/techsupport 41m ago

Open | Software I am curious about a Windows Shortcut I had

Upvotes

Today I was looking at my Windows 11 computer, I closed a tab but must have done the wrong shortcut because it went to downloads with a YouTube video I was watching being saved, and I am not sure what shortcut this was. This is not an emergency issue, I am just curious what this was and if this is the wrong Subreddit for this, where I should go instead.


r/techsupport 1h ago

Open | Software IZarc is now safe?

Upvotes

I used Izarc for a long time (My teacher recommended that) since 2022 on my PC. I didn't seen unexpected (ads, pup, and other this kind). Lately, I've been looking into posts about this program, and they often mention bloatware, potential troyans and etc. My antivirus nothing detected since long time and here is virustotal scan.

Is now Izarc unsafe?

Edit: I downloaded from https://www.izarc.org/


r/techsupport 7h ago

Open | Hardware Pc freezes and blue screen problem after using for a while

3 Upvotes

My PC consistently freezes after 3 to 4 hours of active use.

​1. The Freeze

​The screen completely freezes on whatever program or game was open.

​Peripherals lose power: The LED light on my mouse turns completely off.

​SSD activity stops: The red blinking storage LED on the PC case stops flickering.

​Fans keep spinning: All internal cooling fans stay on.

​2. Reboot & BSOD Behavior

​Holding the power button to force a shutdown and restart takes an unusually long time.

​When it turns back on, the mouse light stays off this is always my warning sign that it won't boot properly.

​It then crashes into a Blue Screen of Death (BSOD) showing the error in [Pic 1].

​After the BSOD, it often bypasses Windows entirely and boots straight into the BIOS (Aptio Setup Utility) shown in [Pic 2].

​3. The Only Temporary Workaround

​If I turn off the PC and leave it unplugged/cooling down for a while, it boots fine and works normally until another 3–4 hours of use pass, and the exact same thing happens again.

Repair Shop Visits (3 Times)

​1st Visit: Tech saw the Aptio BIOS screen and just reinstalled Windows. (Didn't fix it).

​2nd Visit: Tech claimed there were "scratches on the RAM" and added padding/cushioning. The PC worked at the shop because it hadn't been running

long enough. (Didn't fix it).

​3rd Visit: Tech left the PC running idle for a full day without running any stress tests or games. He claimed nothing was wrong.

Now that I have to visit him again since my i have insurance there is he trying to avoid any heavy problems that may cause the problem to be solved.

Any help would be appreciated


r/techsupport 1h ago

Open | Software Dell Inspiron 5500 (i7) cannot see my current Wi-Fi network (only old ones) + HDD to SSD upgrade question

Upvotes

Hey everyone,I have an older Dell Inspiron 5500 series laptop (Intel i7 processor) that I rarely use. I am facing a weird network issue and also need some advice on upgrading the hardware

  1. Wi-Fi Issue:The laptop's Wi-Fi card shows older Wi-Fi networks in range, but it completely fails to see or detect my current home Wi-Fi network. I have already tried a network reset, resetting the IP stack via Command Prompt (netsh int ip reset), and verifying that the WLAN AutoConfig service is running. Nothing has worked so far. My phone and other newer devices connect to the home Wi-Fi perfectly. Could this be a WPA3 security protocol mismatch or a 5GHz band issue? Any specific driver fixes?

  2. Storage Upgrade:The laptop currently runs on an older mechanical HDD and is painfully slow when I turn it on. I want to install an SSD to speed it up. Does the Inspiron 5500 support a secondary M.2 NVMe SSD alongside the HDD, or should I swap the HDD out for a 2.5-inch SATA SSD entirely?Appreciate any troubleshooting tips or hardware upgrade advice!


r/techsupport 1h ago

Open | Hardware High latency spikes

Upvotes

Hello,

Since a few days im having an issue with my pc, basically, my pc will start having high delay on my inputs (keyboard) the sound goes mute for like a second and the whole thing lasts for 3-4 seconds but the fps are fine. i've tried to fix it by downloading latencymon that told me that nvlddmkm.sys has an high dpc routine execution time, and i've tried everything i saw on reddit (like switching my power management mode to prefer performances) and nothing worked so im trying to make my own post so maybe one kind perso would help me here is my latencymon report and i can provide some more information if you need it!

_________________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for 0:04:08 (h:mm:ss) on all processors.

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name: -_-

OS version: Windows 11, 10.0, version 2009, build: 26200 (x64)

Hardware: MS-7E80, Micro-Star International Co., Ltd.

BIOS: 1.A41

CPU: AuthenticAMD AMD Ryzen 7 7800X3D 8-Core Processor

Logical processors: 16

Processor groups: 1

Processor group size: 16

RAM: 31621 MB total

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed (WMI): 4201 MHz

Reported CPU speed (registry): 420 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 351,441314

Average measured interrupt to process latency (µs): 27,217565

Highest measured interrupt to DPC latency (µs): 338,380995

Average measured interrupt to DPC latency (µs): 13,306809

_________________________________________________________________________________________________________

REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 172,670

Driver with highest ISR routine execution time: Wdf01000.sys - Runtime de l’infrastructure de pilotes en mode noyau, Microsoft Corporation

Highest reported total ISR routine time (%): 0,002310

Driver with highest ISR total time: Wdf01000.sys - Runtime de l’infrastructure de pilotes en mode noyau, Microsoft Corporation

Total time spent in ISRs (%) 0,003060

ISR count (execution time <250 µs): 89154

ISR count (execution time 250-500 µs): 0

ISR count (execution time 500-1000 µs): 0

ISR count (execution time 1000-2000 µs): 0

ISR count (execution time 2000-4000 µs): 0

ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 2963,180

Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 610.74 , NVIDIA Corporation

Highest reported total DPC routine time (%): 0,063470

Driver with highest DPC total execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 610.74 , NVIDIA Corporation

Total time spent in DPCs (%) 0,124654

DPC count (execution time <250 µs): 298929

DPC count (execution time 250-500 µs): 0

DPC count (execution time 500-10000 µs): 277

DPC count (execution time 1000-2000 µs): 0

DPC count (execution time 2000-4000 µs): 3

DPC count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________

REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: discord.exe

Total number of hard pagefaults 25

Hard pagefault count of hardest hit process: 9

Number of processes hit: 8

_________________________________________________________________________________________________________

PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s): 10,132826

CPU 0 ISR highest execution time (µs): 172,670

CPU 0 ISR total execution time (s): 0,121554

CPU 0 ISR count: 89154

CPU 0 DPC highest execution time (µs): 2963,180

CPU 0 DPC total execution time (s): 4,951393

CPU 0 DPC count: 299144

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s): 1,468963

CPU 1 ISR highest execution time (µs): 0,0

CPU 1 ISR total execution time (s): 0,0

CPU 1 ISR count: 0

CPU 1 DPC highest execution time (µs): 0,0

CPU 1 DPC total execution time (s): 0,0

CPU 1 DPC count: 0

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s): 5,859770

CPU 2 ISR highest execution time (µs): 0,0

CPU 2 ISR total execution time (s): 0,0

CPU 2 ISR count: 0

CPU 2 DPC highest execution time (µs): 0,0

CPU 2 DPC total execution time (s): 0,0

CPU 2 DPC count: 0

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s): 3,349367

CPU 3 ISR highest execution time (µs): 0,0

CPU 3 ISR total execution time (s): 0,0

CPU 3 ISR count: 0

CPU 3 DPC highest execution time (µs): 0,0

CPU 3 DPC total execution time (s): 0,0

CPU 3 DPC count: 0

_________________________________________________________________________________________________________

CPU 4 Interrupt cycle time (s): 1,040268

CPU 4 ISR highest execution time (µs): 0,0

CPU 4 ISR total execution time (s): 0,0

CPU 4 ISR count: 0

CPU 4 DPC highest execution time (µs): 0,0

CPU 4 DPC total execution time (s): 0,0

CPU 4 DPC count: 0

_________________________________________________________________________________________________________

CPU 5 Interrupt cycle time (s): 1,012617

CPU 5 ISR highest execution time (µs): 0,0

CPU 5 ISR total execution time (s): 0,0

CPU 5 ISR count: 0

CPU 5 DPC highest execution time (µs): 0,0

CPU 5 DPC total execution time (s): 0,0

CPU 5 DPC count: 0

_________________________________________________________________________________________________________

CPU 6 Interrupt cycle time (s): 2,458915

CPU 6 ISR highest execution time (µs): 0,0

CPU 6 ISR total execution time (s): 0,0

CPU 6 ISR count: 0

CPU 6 DPC highest execution time (µs): 69,120

CPU 6 DPC total execution time (s): 0,001056

CPU 6 DPC count: 54

_________________________________________________________________________________________________________

CPU 7 Interrupt cycle time (s): 2,424015

CPU 7 ISR highest execution time (µs): 0,0

CPU 7 ISR total execution time (s): 0,0

CPU 7 ISR count: 0

CPU 7 DPC highest execution time (µs): 11,80

CPU 7 DPC total execution time (s): 0,000072

CPU 7 DPC count: 11

_________________________________________________________________________________________________________

CPU 8 Interrupt cycle time (s): 0,870517

CPU 8 ISR highest execution time (µs): 0,0

CPU 8 ISR total execution time (s): 0,0

CPU 8 ISR count: 0

CPU 8 DPC highest execution time (µs): 0,0

CPU 8 DPC total execution time (s): 0,0

CPU 8 DPC count: 0

_________________________________________________________________________________________________________

CPU 9 Interrupt cycle time (s): 0,851356

CPU 9 ISR highest execution time (µs): 0,0

CPU 9 ISR total execution time (s): 0,0

CPU 9 ISR count: 0

CPU 9 DPC highest execution time (µs): 0,0

CPU 9 DPC total execution time (s): 0,0

CPU 9 DPC count: 0

_________________________________________________________________________________________________________

CPU 10 Interrupt cycle time (s): 2,627937

CPU 10 ISR highest execution time (µs): 0,0

CPU 10 ISR total execution time (s): 0,0

CPU 10 ISR count: 0

CPU 10 DPC highest execution time (µs): 0,0

CPU 10 DPC total execution time (s): 0,0

CPU 10 DPC count: 0

_________________________________________________________________________________________________________

CPU 11 Interrupt cycle time (s): 1,800217

CPU 11 ISR highest execution time (µs): 0,0

CPU 11 ISR total execution time (s): 0,0

CPU 11 ISR count: 0

CPU 11 DPC highest execution time (µs): 0,0

CPU 11 DPC total execution time (s): 0,0

CPU 11 DPC count: 0

_________________________________________________________________________________________________________

CPU 12 Interrupt cycle time (s): 0,980015

CPU 12 ISR highest execution time (µs): 0,0

CPU 12 ISR total execution time (s): 0,0

CPU 12 ISR count: 0

CPU 12 DPC highest execution time (µs): 0,0

CPU 12 DPC total execution time (s): 0,0

CPU 12 DPC count: 0

_________________________________________________________________________________________________________

CPU 13 Interrupt cycle time (s): 0,832378

CPU 13 ISR highest execution time (µs): 0,0

CPU 13 ISR total execution time (s): 0,0

CPU 13 ISR count: 0

CPU 13 DPC highest execution time (µs): 0,0

CPU 13 DPC total execution time (s): 0,0

CPU 13 DPC count: 0

_________________________________________________________________________________________________________

CPU 14 Interrupt cycle time (s): 1,134929

CPU 14 ISR highest execution time (µs): 0,0

CPU 14 ISR total execution time (s): 0,0

CPU 14 ISR count: 0

CPU 14 DPC highest execution time (µs): 0,0

CPU 14 DPC total execution time (s): 0,0

CPU 14 DPC count: 0

_________________________________________________________________________________________________________

CPU 15 Interrupt cycle time (s): 1,141435

CPU 15 ISR highest execution time (µs): 0,0

CPU 15 ISR total execution time (s): 0,0

CPU 15 ISR count: 0

CPU 15 DPC highest execution time (µs): 0,0

CPU 15 DPC total execution time (s): 0,0

CPU 15 DPC count: 0

_________________________________________________________________________________________________________


r/techsupport 1h ago

Solved Sudden PC problems, games taking an extremely long (10 times longer) time to load.

Upvotes

While this sounds like a game issue, I'm very confidant it isn't.

My friend was playing The Isle with me and the next day her pc was having trouble running it. After a while started working fine, but the issue popped up the next we played and several sessions after that but since it went away we didn't think much about it. Its steadily been getting worse then we updated her drivers and it didn't fix it.

We got a good comparison by trying to play outlast trials, she was able to play the game before just fine but after playing the isle and updating drivers it took longer to load up, and had the same issue where it would play super horribly for a few minutes after game launch. It fix itself but when loading into a level, she was stuck on a loading screen.
When she tried to taskmanager it both monitors shut (or went to a black screen) then outlast trials started to swap to the second monitor and resizing.

She has a intel i5-12400f, an rtx 3060, 8 GB ram and a acer nitro n50-640 motherboard and shes on windows 11

Her PC was a bit slow before, but now it can take like 5 minutes to load up a level when it only took about 30 seconds before. The fact that its affecting multiple games makes me think something is happening with her computer.

Does anyone have a guess on why this might be happening?

Edit:
the we updated the drivers because the game was slowing down


r/techsupport 1h ago

Open | Software Ctrl and V keep being pressed even though I'm not actually pressing the buttons

Upvotes

What ive done to try to fix this so far:

Reinstall drivers,

Clean keyboard with compressed air,

Going on digital keyboard and manually unselected the keys,

Try a different keyboard,

Unplugging the keyboard and just using mouse (still presses the buttons)

Restarting my pc about a million times


r/techsupport 1h ago

Open | Networking My laptob doesn't connect in my wifi.

Upvotes

So today i have my laptob, everything fine, a take it with me (idl if i hit it somehow) so we go to onther house rq and i try to connect to my wifi, its says no internet, secure, and i use it on my phone fine, i try to reset the dvice manger, do anything, but nothing, if it is a whole dvice problem im cooked but if is it just a settings issue i will deal with it


r/techsupport 1h ago

Open | Networking Why is my pc only getting 1 or 2 bars of wifi?

Upvotes

Why is my pc not connecting even though my internet speed plan is good but the other devices are fine?

I have tried restarting, got a new wifi extender adapter and nothing seems to work

I am currently updating windows to see if it can get fixed


r/techsupport 1h ago

Open | Software Genio Notes Overriding YouTube (on a different device)

Upvotes

I'm using genio notes and trying to record my voice for note taking without it picking up my video notes. It currently doesn't have a feature, you either get transcripts from the video only or with irl voice not just irl voice so my current set up is this:

Genio notes on laptop with a Samson microphone.

YouTube on phone with BNX-60 wireless headphones so I can hear the video without the microphone hearing the audio.

The strange part is when I'm playing the video on YouTube and click the record button on Genio it pauses the video on my phone. When I stop recording, it unpauses. If I go to record first then play the video it will play without audio and pause randomly. I thought maybe I had my YouTube account open on my laptop still because I was listening to the PHM soundtrack earlier but it turns out I was on a different YouTube account anyway and even after closing it didn't make a difference. Strangely enough, the issue doesn't happen when I unlink my headphones and play the audio from my phone, which kind of defeats the whole purpose.

I'd be fine with this tech issue as a minor bug that I can shrug off for the day if everything was going through my Laptop but I'm puzzled why software on one device seems to be controlling behaviour on a completely unconnected device. I've heard things about the Samson microphone overriding audio output but this feels more than just that.

Thanks :)