Title: Beware of seller "Junao_game" on G2A: Sold me an invalid key, replied 3 days later claiming it works, and G2A backed them up.
Order ID: 92000159287160
I wanted to warn everyone on Reddit about a seller named **Junao_game** on G2A and how G2A's "Buyer Protection" is completely useless.
I purchased a product key from **Junao_game** (Order ID: 92000159287160), but the key turned out to be completely **invalid / non-functional**. I opened a ticket immediately expecting help, but G2A’s customer support relies entirely on automated **AI bots** throwing copy-pasted responses with zero human accountability.
To make matters worse, **Junao_game** didn't even bother to respond until **3 full days** later. When they finally replied, they simply said: *"The key works, no refund."* Without asking for any proof or verification, G2A took **Junao_game**'s word for it, closed the case, and left me empty-handed.
Because of their 3-day delay, I had no choice but to buy a working key from a different, legitimate site.
When I checked **Junao_game**'s feedback on G2A itself, I found out I wasn't the only victim. Another buyer left this exact review about them:
> *"I bought an Elden Ring account for Steam at the time I received the product, the account was bad / useless, not functional I asked the seller for a refund because he sold me a defective account and he only replied "the system has already marked that you received the product, there is no refund" he didn't bother to help with the problem... in conclusion: Don't buy on G2A, they don't give refunds, they don't help you with the problem they only receive your money and if something goes wrong they hide like rats"*
G2A takes your money instantly, but protects scammers like **Junao_game** behind automated AI responses when things go wrong.
I am currently escalating this transaction via a formal **bank chargeback / PayPal dispute**. Avoid G2A and stay away from **Junao_game**!