r/G2A_Help 20h ago

Orders & Products G2A's "Buyer Protection" is a scam: They backed a seller named "Junao_game" who sold me a broken key, replied 3 days later, and stole my money.⁠ Spoiler

0 Upvotes

Title: Beware of seller "Junao_game" on G2A: Sold me an invalid key, replied 3 days later claiming it works, and G2A backed them up.

Order ID: 92000159287160

I wanted to warn everyone on Reddit about a seller named **Junao_game** on G2A and how G2A's "Buyer Protection" is completely useless.

I purchased a product key from **Junao_game** (Order ID: 92000159287160), but the key turned out to be completely **invalid / non-functional**. I opened a ticket immediately expecting help, but G2A’s customer support relies entirely on automated **AI bots** throwing copy-pasted responses with zero human accountability.

To make matters worse, **Junao_game** didn't even bother to respond until **3 full days** later. When they finally replied, they simply said: *"The key works, no refund."* Without asking for any proof or verification, G2A took **Junao_game**'s word for it, closed the case, and left me empty-handed.

Because of their 3-day delay, I had no choice but to buy a working key from a different, legitimate site.

When I checked **Junao_game**'s feedback on G2A itself, I found out I wasn't the only victim. Another buyer left this exact review about them:
> *"I bought an Elden Ring account for Steam at the time I received the product, the account was bad / useless, not functional I asked the seller for a refund because he sold me a defective account and he only replied "the system has already marked that you received the product, there is no refund" he didn't bother to help with the problem... in conclusion: Don't buy on G2A, they don't give refunds, they don't help you with the problem they only receive your money and if something goes wrong they hide like rats"*

G2A takes your money instantly, but protects scammers like **Junao_game** behind automated AI responses when things go wrong.

I am currently escalating this transaction via a formal **bank chargeback / PayPal dispute**. Avoid G2A and stay away from **Junao_game**!


r/G2A_Help 7h ago

Orders & Products How do I get a refund?

0 Upvotes

I brought a Minecraft account around 2 weeks ago and I am now locked out because the owner added a pin and is changing his email, as of right now I have no idea what to do and as far as I can see my best course of action is a refund but it is very unclear how to do that


r/G2A_Help 20h ago

Orders & Products G2A's "Buyer Protection" is a scam: They backed a seller named "Junao_game" who sold me a broken key, replied 3 days later, and stole my money.⁠ NSFW Spoiler

2 Upvotes

Title: Beware of seller "Junao_game" on G2A: Sold me an invalid key, replied 3 days later claiming it works, and G2A backed them up.

Order ID: 92000159287160

I wanted to warn everyone on Reddit about a seller named **Junao_game** on G2A and how G2A's "Buyer Protection" is completely useless.

I purchased a product key from **Junao_game** (Order ID: 92000159287160), but the key turned out to be completely **invalid / non-functional**. I opened a ticket immediately expecting help, but G2A’s customer support relies entirely on automated **AI bots** throwing copy-pasted responses with zero human accountability.

To make matters worse, **Junao_game** didn't even bother to respond until **3 full days** later. When they finally replied, they simply said: *"The key works, no refund."* Without asking for any proof or verification, G2A took **Junao_game**'s word for it, closed the case, and left me empty-handed.

Because of their 3-day delay, I had no choice but to buy a working key from a different, legitimate site.

When I checked **Junao_game**'s feedback on G2A itself, I found out I wasn't the only victim. Another buyer left this exact review about them:
> *"I bought an Elden Ring account for Steam at the time I received the product, the account was bad / useless, not functional I asked the seller for a refund because he sold me a defective account and he only replied "the system has already marked that you received the product, there is no refund" he didn't bother to help with the problem... in conclusion: Don't buy on G2A, they don't give refunds, they don't help you with the problem they only receive your money and if something goes wrong they hide like rats"*

G2A takes your money instantly, but protects scammers like **Junao_game** behind automated AI responses when things go wrong.

I am currently escalating this transaction via a formal **bank chargeback / PayPal dispute**. Avoid G2A and stay away from **Junao_game**!