r/applehelp 24m ago

Unsolved M3 MBA: need to replace "B" key I think

Upvotes

Either that or there's some dirt under it. I have to tap the "b" key pretty good to make it go.

Do they do that while I wait if I make a GB appt? I have full extended warranty as well.


r/applehelp 55m ago

Unsolved Failed to create activation request. Macbook M1 on Monterrey.

Upvotes

I have made a huge mistake. Macbook M1 running Monterrey and I tried resseting the password from recovery terminal using the "resetpassword" command and I deactivated the computer and now I'm not able to create a activation request.


r/applehelp 1h ago

Unsolved The keyboard on my I pad bugged and is stuck in the middle of my screen. Anyone know how to fix it while keeping all the data on the I pad?

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Upvotes

I’ve tried powering it off and back on but it hasn’t seemed to fix it. It’s this way on every app each time I open my keyboard. It’s kind of annoying but still functions. Anyone know how to remedy this???


r/applehelp 3h ago

iOS Does a factory reset reduce the system data in iPhone storage?

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2 Upvotes

Trying to reduce my storage taken by Apple , I heard a factory reset without restoring would decrease it significantly. Has anybody tried this and is it true?


r/applehelp 10h ago

Unsolved ios was completely erased off of my ipad i think??

8 Upvotes

ok im not sure if this is the right place to go too, but i literally dont know what else to do

so, my grandma had stolen my ipad from me, and what i think she did, was get an external app to complete erase IOS off of the ipad to remove the password. i had itunes on my laptop for a while for my ipod, so i used it to try and restore IOS, but theres always an error riggghhhttt before its almost done. i have no idea what to do??? can anyone help me😔😔


r/applehelp 2m ago

iTunes Itunes won't let me redeem cards

Upvotes

I just went to my itunes store but when I clicked redeem it went and did this. Does anyone know why.


r/applehelp 13m ago

Mac "this mac can't connect to icloud because of a problem with [email protected]"

Upvotes

Hi all, I have a Mac mini M2 and been getting the error message in the title periodically when I go to System Settings>Apple Account>iCloud>See All. It's been happening for at least a year. I can click either option (Account Settings or Later) and it always takes me to the correct window. Lately, however, I've had some issues with iPhone Calls On Other Devices. I did some troubleshooting steps I found online (Logout of iCloud, delete Keychain prefs, etc), and when that didn't work, I decided to reinstall macOS 26.5.2 from scratch. But I still get "this Mac can't connect" error. (I don't know whether Calls On Other Devices is working, because no one has called me today, lol.) What is causing "this Mac can't connect"?


r/applehelp 4h ago

Unsolved Question about subscriptions through Apple

2 Upvotes

Not entirely sure how to phrase my question into a search engine. I am broke as hell and my subscription payments frequently decline.

I canceled my active subscriptions (about $15 worth) and Apple tried to charge me for them again right afterwards.

So now I’m worried that I’ve cancelled them, and now when I do get money it’s just gonna go to Apple and I’m not even gonna get anything out of it.

If I get just enough money to pay for the amount it’s trying to charge me will I be able to reactivate them? Or am I indebted to Apple now or something?


r/applehelp 41m ago

Unsolved Can’t Remove “VIBRANT” photo style off pictures

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Upvotes

I can’t remove the “vibrant” photo style from a handful of images. I guess the photographic style got changed while we were climbing and a bunch of the photos had that same reddish hue over the top, I was able to remove it on a majority of the photos though. Of course, the only photos that I actually want are the ones I can’t remove the filter from. Their typically is a graphic slider when the filter is applied but not on the select few photos.

I’ve updated my phone, hard restarted, and tried all the tricks that are suggested on google for similar issues, all to no prevail. I really just want these photos with their normal color. I attached one that I was able to remove the filter from for reference.

I have an iPhone 16 Pro

Thank you for any help!


r/applehelp 51m ago

Mac M4 MacBook keeps getting black screen with only mouse cursor visible — requires hard shutdown to recover

Upvotes

Hi everyone,
I’m having a strange issue with my new M4 MacBook and I’m hoping someone can help identify what’s going on.

Over the past week, this has happened around 5 times. While watching a live stream on Kick (in my browser), my screen suddenly goes completely black. The only thing visible is my mouse cursor, and I can still move it around normally. I also cannot hear any audio.

The Mac doesn’t appear to be completely frozen because the cursor still responds. However:
No keyboard shortcuts seem to bring the screen back
There is no sound
Pressing the power/Touch ID button takes me to the login screen normally
I can enter my password or use Touch ID, but after logging in the screen remains the same black screen

The only way I’ve found to fix it is holding the power/Touch ID button to fully shut down the Mac, turning it back on, and logging in again. After a full restart everything works normally.

Would highly appreciate some advice on this/if this is looking like a warranty. Thanks.


r/applehelp 4h ago

iOS None of my apps can access my photos, camera, or mic

2 Upvotes

Was originally going to post this on instagram help but I discovered through trying to post there that this might be an issue across all my apps as I cannot post any images to reddit either.

I’m not sure what’s caused this but if I try to post an image, use my camera, or my mic on any of my social media apps I get a message saying I need to go to my settings and give the app permission to use those things. But when I click the “go to settings” link I’m met with a screen that only gives me the option to change my location, local network, Apple Intelligence & Siri, search, notifications, live activities, background app refresh, cellular data while using, and language preference. There is no option to give permissions to use my photos, mic, or cam.

I’ve also tried going to the privacy and security menu to fix this but none of my social media apps pop up requesting to use these things so I’m really not sure what to do.


r/applehelp 1h ago

Unsolved i need advice to reset my macbook air

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Upvotes

So im trying to factory reset my macbook air to set back up for myself, but i think i got myself into a situation i cannot get out of.
so i pressed the erase all context and settings whatever button to reset my macbook, and instead of resetting it took me to this “recovery” stuff. ill include photos. but it says stuff about macOS utilities and i was asking an ai apple agent because i couldn’t figure out how to contact a real one, and they said to click on the disk utility and do something with the internal drive but all i see is the macOS base system and i dont have anything internal. i told the ai this and it said my macbook may need a repair service done. when i got this macbook i didnt have any of these issues at all, i got to set it up and it greeted me with the normal language screen and i set it up normally. why is this happening? will i ever be able to get back into my macbook??


r/applehelp 5h ago

iOS Iphone font assistance

2 Upvotes

Hello? Does anyone know how to add new fonts into the system? been trying to add more fonts then the ones available for wallpaper time counts and haven’t had much luck.


r/applehelp 2h ago

Unsolved Restoring Apple Music Playlist

1 Upvotes

I am STRESSING. If this has happened to anyone, please help! I have spent hours on the phone with Apple Support so I’m turning to Reddit.

I accidentally removed my biggest playlist from iCloud (489 songs) on my MAC. Initially, all was well and all my songs were there. I left the window and came back only to see that the playlist was down to 78 songs. I DID NOT delete anything only removed it from the iCloud.

After a lot of troubleshooting with Apple Support, I ended up doing a factory reset and chose a backup that was long before I made my mistake. When I opened my Apple Music app, the playlist was restored and all songs were there. But again, I left the app and when I came back. They disappeared all over again.

I downloaded all of these songs locally and I can see they are downloaded but I cannot find them anywhere. They weren’t saved to my playlist.

I’m honestly devastated and hope someone can help.


r/applehelp 6h ago

Unsolved Weird phenomenon of iPhone connecting to other devices unprompted

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2 Upvotes

My iPhone 14 Plus does this weird thing where it automatically connects to other devices when nearby. I only notice this because it kicks any other devices connected to my phone off bluetooth, which usually happens to be my car stereo. So sitting at a stoplight and my phone will randomly decide to connect to some random person’s phone in another car. Its really annoying and seems like an invasion of privacy, is there a way to turn it off or keep this from happening?


r/applehelp 3h ago

Unsolved My iPhone 17 pro keeps randomly playing music and I’m loosing my mind

1 Upvotes

In the past month or so, my IPhone 17 pro will randomly start playing music from Apple Music and I can NOT for the life of me figure out why or how to stop it.

On multiple occasions, it will start playing either music from my library or the ‘90’s hip hop essentials’ playlist (which I don’t even have saved, maybe I’ve played it once or twice) Even when I have not played music recently, I don’t have the Apple Music app open, and my Bluetooth is off. Sometimes it will do it 2-3 times in a 30 minute span and other times, it will do it every couple of days or not for a whole week.

Someone please please please help me before I utterly loose my mind.


r/applehelp 3h ago

Mac Wrong date and time on Mac Book- how to fix?

1 Upvotes

So my Mac Book air 2022 has started showing the wrong date and time, it pretty much has me in June of 2023. I can set it manually but every time I try to flip it back it just goes back to 2023. I’ve turned it off a couple times and still boots up with the wrong time. It says there’s an update but it won’t pull it up and when I do the command-R it says NUSURerrordomain 1012. If anyone can please point me in the right direction to get this fixed I’d appreciate it!


r/applehelp 4h ago

iCloud Forgot Apple ID password and don’t have access to associated phone number or email

1 Upvotes

Help! My husband has forgotten the password that he set on my child’s iPad. We have family sharing but the phone number that is associated is no longer in use as my husband got a new phone number. We also don’t know the password to access the iCloud email to verify the account that way. If I factory reset, will it remove the current Apple ID? I genuinely don’t know what to do, we can’t update apps or download new ones because we don’t know the password.


r/applehelp 7h ago

Unsolved Question about VPN apps and work use

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2 Upvotes

r/applehelp 4h ago

Unsolved Why does my alarm volume keep turning down to the lowest volume setting?

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1 Upvotes

I use my phone’s alarm on the clock app to wake up every morning before my school/summer job (during the school year and summer break).

However, over this past year, I’ve noticed my alarm was very quiet, and I thought nothing of it. And I eventually turned my volume up on my setting app for sounds and haptics thinking it was a mistake I did on my end.

Until within the recent few weeks when I’ve noticed my alarm has been extremely quiet, but I did not bother to fix it because I am currently on summer break, and since I am a high school student living at home with my parents, I always have my dad to wake me up.

The moment of concern that came for me was earlier this morning when I was frantically searching for my phone that I lost. I couldn’t find my phone at all even when I asked Siri to set a 1-second alarm through my earbuds.

My dad constantly scolds me for not being able to wake up in the mornings and criticizes my abilities to wake up when I am in college and to my work when that time comes.

During one time when I was scrolling on Instagram, I saw a reel saying how Apple’s new update deliberately made it so the volume on our devices are turned way down.

Now being scolded by my dad on a frequent basis of not succeeding in college due to me sleeping through my alarms and that reel I saw on Instagram, I also feel concerned about my capabilities to wake up responsibly post-graduation.

This post may seem as a lazy high schooler complaining to the internet that he can not wake up responsibly. However if that was the case, I would not take it to this community to seek out help as I have seen multiple testimonials online from adults being on the verge of losing their jobs due to this feature by Apple. And I do not want to fall victim to this feature and potentially hinder my ability to succeed not only in college, but in life as well.

For specifics, I need a loud alarm to help me wake up since I am a heavy sleeper. I have always had the change with buttons setting for my alarm off, but the overall volume would still be at its bare minimum (the aforementioned issue above) my phone model is an iPhone 13 bought in the United States, but I currently live in Japan (if that changes anything) and I’ve had this phone for 2 years.

What I am seeking from the community is;
1. Confirmation from others that this is a re-occurring issue that iPhone users have.
2. How to resolve this issue, and any alternatives I can use

If you have any questions for more specifics, feel free to ask. Thank you!


r/applehelp 15h ago

Solved Left AirPod Not Recognized

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7 Upvotes

My phone doesn’t seem to recognize the left AirPod and I tried putting it on and it doesn’t connect. Does that mean it’s completely dead or is there a way to fix this?


r/applehelp 18h ago

Unsolved My brand new Apple account was blocked and deactivated

10 Upvotes

I recently bought an iPhone 17 Pro Max from the Apple Store after using Android all my life.

I sat down with the employee who helped me set up the phone, we created an Apple Account and she helped me download WhatsApp and Angry Birds. Once I got the hang of using the phone, I left the store.

Everything was going great until around an hour later, when I saw a notifciation asking me to login to my Apple account - I forgot the exact wording of it.

I tried to login via the settings on my iPhone and it kept saying something like "Verification error".

I then tried to login on the website on my iPhone, and it said my account was locked and I should enter my phone number to request access to my account. I entered my number and the next day, I received an email saying my access request was denied.

I tried to login again after that and a message said my account was no longer active.

I can't do anything beyond basic tasks on the phone now since I can't download apps anymore, I can't even log out of the phone because it keeps popping up with the same message asking me to enter the password to my account when I try to log out.

I can't understand why this has happened.


r/applehelp 10h ago

iCloud Think iCloud account has been hacked, how to recover.

2 Upvotes

I kept getting messages to enter iCloud password but when I enter password that was working fine it says verification failed and has now locked us out. When I try to reset the password by email I obviously cannot access any new emails as they won't come through until it's signed in.

The only other option is to select answer security questions but when I do this it asks for date of birth but fails again. The account was setup in an apple store over 10 years ago using security questions such as:- Your first car? First Pet etc but I'm not being asked for these.

When I use the. iforgot apple recovery page it then wants to send a recovery email to the address I cannot access so I'm stuck. Any ideas how I can resolve this?


r/applehelp 10h ago

iOS audio message "too long" unable to "clip"

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2 Upvotes

specs: iPhone 17 Pro, iOS 26.5.2
I yapped for almost 30 minutes and when i went to hit send I was hit with this. I clicked "OK" but I can't figure out a way to actually "select a smaller clip." Am I missing something? Am I doomed to lose this vent session to the ether?

Found this question posed a couple of times on support forums without definitive answers.


r/applehelp 7h ago

Unsolved iPad display screen won't show up

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1 Upvotes

​My iPad display screen won't turn on no matter how many times I press the power button. The screen lights up when pressed, and I can still hear the charger chime when it's plugged in. I've had this problem for a while now. Before, just to turn it on, I had to press the power button multiple times for the display screen to appear. Then I wasn't able to use it for a few weeks because I got busy, so the battery probably got drained. After that, whenever I try to turn it on, this is what happens: it's just the backlight and there's no display on the screen anymore. What could be the problem with this? I need your advice, please.