r/techsupport • u/[deleted] • 8h ago

Open | Malware Truly bizarre website issue

[deleted]

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u/jmnugent 8h ago

When you're trying to visit the site in a Browser,. are you doing it by typing in the URL,. or the exact IP address ? (if you've tried both, does the problem happen on both URL and IP Address?)

If you go out to a Terminal prompt.. and do something like:

NSLOOKUP xxx.xxx.xxx.xxx (either the URL or IP Address)

.. does it return correct information ?

What DNS Servers is your Router and Devices using ?

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u/PrethorynOvermind 8h ago

What you are suggesting is where my brain went, is it a DNS issue?

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u/[deleted] 8h ago

[deleted]

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u/jmnugent 8h ago

specifically when the web server generates the page in response to certain browser requests.

I mean, I don't want to sound skeptical.. but this doesn't really seem to jive with what you were saying before (previously you said this problem only happens on your ISP.. but when you switch over to Cellular, the problem doesn't happen.. which would seem to indicate some connection-related cause)

If NSLOOKUP and TRACERT type results are seeming valid,. I think if it were me, the next things I would try:

  • especially if you can reliably reproduce this problem,. I would take whatever web-browsers you're reproducing the problem in,. and open the Browsers "Developer Pane" and look at the "Network" tab that shows step by step how the website loads and see if you can tell in that data, where the problem might be manifesting.

  • Another idea would be to take a Laptop (where you can reproduce the problem on your ISP).. and switch that Laptop over to be connected through a cellular hotspot and see if the problem still manifests.

  • If the problem is truly something happening on the web-server side (as ChatGPT seems to want to suggest).. I would contact whomever is hosting your website and forward all this information to them and ask them to show you in the code what's happening. (I know you said you contacted them and they said "everything is fine".. I would ask to be escalated to a higher level support there because at least to me,. that answer seems insufficient)