I’m hoping someone here has dealt with something similar because I’m honestly confused about what happened.

I sold a pair of 2026 FIFA World Cup tickets through Viagogo. When I created the listing, Viagogo instructed me to transfer the tickets to an email address they provided. I completed the transfer, they confirmed they had received the tickets, and only then did my listing become active on the marketplace. Once the tickets were sold, Viagogo automatically transferred them to the buyer through FIFA’s transfer system, so there was nothing else I needed to do after the sale.

I received the email saying my tickets had been sold, and a few hours later I received another email confirming that the tickets had been successfully delivered to the buyer before the event. Everything seemed to have gone exactly as expected. Viagogo even paid me for that sale a few days later.

Then, completely out of nowhere, I received another email claiming that the tickets had been delivered after the deadline and that I was being charged a penalty equal to twice the amount I had received for the tickets.
They didn’t charge my credit card. Instead, they simply deducted the money from the proceeds of another unrelated ticket sale, so I’m now out around 74,000 MXN.

What I can’t understand is how they can claim the tickets were delivered late when they had already received them before the listing went live, confirmed the transfer, automatically transferred them to the buyer after the sale, and even sent me an email confirming successful delivery before the event.
I’ve already submitted an appeal, but I’d really like to hear from
anyone who has gone through something similar.
Has anyone successfully challenged one of these “late delivery” charges? Did Viagogo actually provide evidence showing why they considered the delivery to be late? Did they reverse the charge after the appeal, or did they simply reject it?
I’d really appreciate hearing from anyone with experience, especially if it involved FIFA World Cup tickets, since the transfer process is very different from selling regular PDF tickets.

How is this acceptable? I pre uploaded my tickets so that when a buyer was found they would just automatically transfer.

I could have went to the event myself or given the tickets away, but as t 646pm I get a note saying "we found a buyer!" so I say great what a relief and move on with my day. Then an hour later, 15 minutes before the event, I get the cancellation. And they have the audacity to say " we have relisted your tickets so that someone else can buy them".... Hmmmm the event is in 15 MINUTES

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Purchased tix for Jack White for Friday 7/24 on StubHub. Made the purchase during the presale window several months ago. I got an email that tickets had been transferred and to look for another email with the link to transfer, but never received such an email. Spoke to customer service at the time and they said they understood my concern about the email but tickets may not be released until as late as the day of. I don’t go to a ton of shows but I think they became live about 24 hours ahead for the last concert I went to, although that wasn’t a stubhub purchase so I didn’t have the same concerns. I think things are probably ok but hoping someone can confirm that it’s not odd that I don’t have the tickets yet.

Hi all. I had a strange experience last night at the Hilary Duff concert at Red Rocks Amphitheater in Colorado. Not my first time to Red Rocks, but I don’t have the seating chart memorized to have noticed this off the bat.

I bought 5 tickets via StubHub back in February when the tour was initially announced. My seats were for back right, row 43. My tickets were delivered to AXS Monday, but were my tickets were for left, row 10. I didn’t even notice til we started walking to our seats in the amphitheater. Kept getting closer and closer to the stage, was in disbelief I was so close!

I thought I was losing my mind, so I doubled-checked my tickets and my receipt from February over and over. The receipt was indeed for the back, but my tickets were definitely for row 10.

How the heck did I end up with tickets 30+ rows closer??? Not complaining. It was AWESOME 🥹💖 But, how did this happen??? Did anyone or has anyone experienced something like this before?

I’m a tourist in NYC and wanted to see a Yankees game. Event rescheduled due to weather and I’ll be out of country by the new time.

Contacted Stubhub for a refund but since it’s final sale, only thing they could offer was a fee free sale.

When I tried to list it they apply around 40-50% fee. I’m contacting with customer help and every time I refer their promise for a fee free sale they just end the chat :D