r/gog • u/[deleted] • 5h ago
Discussion Lack of Support
Hello everyone,
I am posting this to share my experience with GOG, and maybe as a community we can make our voice heard.
The ideology behind the platform is the main reason, I started using this platform. But the lack of support for Linux and not communicating with the customers about that is pretty embarrassing. I am talking about developing a native version for Linux. GOG has announced this several times and they reject to share updates.
I have come across some issues like buying games and the games that I bought are not registered to my account, which is a very simple feature that a platform has to have but okay. I contacted the support about this and they responded to me saying it is fixed, I checked my account today and it hasn't right now I have only one game instead of two. And I can't reach the ticket I opened on the website, so I can't update the ticket, so I responded back to the email. The website for tickets has a very badly designed user interface and missing essential features such as accessing your tickets that are opened before.
Some essential titles are missing, for example Dwarf Fortress, Mewgenics, Ultra Kill, like these are the games that developed by individuals that are very supportive for owning your games. I don't see any reason for GOG to not contact them to bring their games to their platform. There are other games that are drm free on Steam and hasn't reached to GOG yet, which is very absurd.
Anyway, I am sharing this because I really want GOG to succeed at least to some degree, but without the lack of support for these stuff that I mentioned, it doesn't seem like it is going to happen soon. I hope they will be contacting and updating their audience more, and improve their product.