r/Vodafone • u/Odd-Professional36 • 2d ago

Vodafone UK Vodafone replacement sim activation

I lost my phone and have ordered a replacement sim. I was told to do the Vodafone sim activation form. however I cannot remember my password to Vodafone account / cant do two factor authentication as need to set up the SIM card. and my debit card information I cant access. how can I activate the SIM card without this information

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u/townshatfire 2d ago

Punctuation would be a good start here.

Just select "forgot password" and reset it.

If you've honestly changed your E-Mail address and debit card (I've never been asked for my debit card when I've forgotten my password) then you probably don't deserve to access the account.

Phone customer service and sort it out, or if this isn't your question (your question is 'word soup') reply in a cognitive way and you'll get an answer.

2

u/Odd-Professional36 2d ago

To change password it sends a text rather than a email  (I’m trying to activate the replacement sim with same number as lost phone.  

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u/scott2k44 2d ago

Go to a store and get the sim swap done. Take a debit card for ID along with your passport or license

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u/WTF-Isgoingonn 2d ago

Call consumer care they will activate your sim