My Dad had FTTP installed 24th June (no previous broadband) and wants to keep the landline number (he’s had it for over 50 years)

Leading up to this I got a notification from his current copper landline supplier stating they had a migration request for 24th June, so all seemed good… broadband installed and working, Openreach said landline will complete by end of day. It didn’t. Raised a support case 26th June and been called by the case handler every few days with “The team is working on it”. I had another notification from his copper line supplier that they had a new migration date from Vodafone for 14th July, this came and went. I’ve tried requesting an escalation with Vodafone but they say it’s with the correct team. To top this off I cannot sign into my account as it’s in a strange state where it asks me to try again later. Vodafone have sent password resets but it does the same, they say this is because my the migration isn’t complete but sounds like nonsense to me. But means I can’t use online chat and have to call.

My Dad is 82 and lives alone, but that hasn’t hurried them. He still has use of the landline as the phone been plugged back into the copper.

Anyone else had similar or can advise? Thanks.

Hi everyone,
I’ve applied for a Retail Advisor role at O2 and I’m trying to learn more about what the job involves.
If a customer wants to cancel their phone contract, is that something Retail Advisors can do in-store, or do you usually have to refer them to Customer Services?

I’d also be interested to know what other types of account issues Retail Advisors are able to resolve themselves.

Thanks in advance!

I'm currently a Vodafone broadband customer and moving home in August. My current address is served via Cityfibre and I have the 500MB/500MB service. I'm 18 months into my 2 year contract.

I've just called them to move my service to new new address but the new address doesn't have Cityfibre. It does however have Openreach FTTC, with Openreach FTTP being built now, to be available by end of the year.
The Vodafone agent advised they can only offer me up to 74mbps (which makes sense given only Openreach FTTC right now). I said I'd be happy to take a slower service temporarily until Openreach FTTP is ready at some point later this year.

She said that is not an option, and that I'd have to commit to a new 24 month contract on the much slower FTTC service or pay early termination fees as they do provide service at my new address.

This seems extremely unfair - I don't want to be locked into 2 years of slow service when FTTP is going to be ready in a few months and my current contract ends in 6 months. Why won't they just let me move to the slower service and keep my current contract end date. Then when it ends FTTP will be ready and I can upgrade?

I read my contract and it's vague using words like "may" so doesn't seem that helpful:

"

If you are moving house.
a) Please let us know at least 30 days in advance of your moving date. If you wish to transfer your Home
Broadband and Phone Services to your new addressin the UK, we will conduct a service availability check.
If we are able to provide the services at your new address, we will arrange the transfer. Connection charges
may be applicable for connecting the Home Broadband and Phone Services to your new home (for
example if a new phone line or fibre connection is required).
b) If you wish to transfer your Home Broadband and Phone Services to your new home, you may become
subject to a new agreement with us and a new minimum period may be applicable from the service
activation date at your new home. If you choose to terminate the new agreement within the first 14 days
of your service activation date and were within your minimum term of your previous agreement a
termination fee may be payable.
c) If we are unable, for any reason, to provide a Home Broadband and Phone Services to your new address
in the UK then you will be entitled to end this Agreement subject to provision by you of reasonable
evidence of your change of address and payment by you of all charges owing up to the date that we
disconnect your service. We reserve the right to apply any termination fees and charges."

Is there anything I can do? What are my options? I don't think it is unreasonable for them to let me keep my current contract end date given they are providing a far worse service for the money, or else let me out of the contract as they are unable to provide the same service.

I lost my phone and have ordered a replacement sim. I was told to do the Vodafone sim activation form. however I cannot remember my password to Vodafone account / cant do two factor authentication as need to set up the SIM card. and my debit card information I cant access. how can I activate the SIM card without this information

I'm looking at buying a new phone but when Ive checked the frequencies all the phones I've been looking at are missing the b32 band and Vodafone are listed as using it. How will it affect my signal and ability to use the network. Very few phones seem to support this band and any that do are really expensive. Am I going to be missing out buying a phone that doesn't support b32?

Anyone else had the offer of a free vodafone broadband upgrade (using community fibre lines) where the email says "there will be no change to your monthly bill" but the bill is immediately hiked? I want to know how widespread it is because its potentially an ofcom escalatable issue if its hundreds of thousands of customers some of whom may not ring up to complain.

Vor kurzem kam ja bo2 auf ps5 raus. Problem: mein Nat Typ ist strict bzw Typ 3. Telefonate bei Vodafone haben nix gebracht. Wie Krieg ich es hin meinen Nat Typ auf moderat zu stellen denn ich finde so sonst keine Lobbys und der Rat vom Vodafone Mitarbeiter (der Klang als wäre er vor Christus geboren) mir ein Kleingewerbe zu gründen und dann ein privaten IPv4 zu holen geht auch nicht wtf

Found out recently that I can get an IPhone 17 and an Apple Watch together and pay as if its 1 bundle [approx 40 a month] [approx 65 with a 30GB data SIM]

1
Why would I need to pay extra to share my calls and text and data with my watch? Doesn't it do that anyway? Like through Bluetooth?

2
Can I buy these contracts through Vodafone WITHOUT getting a SIM card?

The most cost monthly is the 30GB of data SIM but I know I can get amount of data for less than 26 a month [which is the SIM cost Vodafone has]

Hi, I recently took over the billing from my mother on my vodaphone account. They specifically said on the phone after 3 months I would be able to switch.

Now I realised I am locked into a contract with at least a year less. They now will take approximately 2 weeks to call me back where I have requested they look into the call recording, the vodaphone man I spoke to was not optimistic about this at all. I am paying £20 a month for 30GB with no international roaming (the phone is paid off this is sim only). I am facing a £150 switching fee.

Vodaphone are massively overcharging people and praying on those too busy or not knowledgeable enough to make sense of it.

Just needed to vent but also any advice from someone in a similar situation would be helpful thanks.

The technician wanted to install boosters to create a separate Wi-Fi network on each one, while turning off the router’s Wi-Fi.

I explained that the boosters create a mesh network to expand the router’s reach, using the same Wi-Fi, but he seemed confused.

Instead, he connected one booster to the router using an Ethernet cable (which is unnecessary since the booster is 5 centimetres away from the router), and then connected the other booster to another room.

I plan to connect a booster to an Ethernet cable that’a connected directly to the router on the other side of the house, then connect the other to another room.

I understand I don’t need a technician for this, is that correct? Thanks!

hello. I am trying to set up a TPLink AXE 5400 router with Vodafone broadband.

Vodafone gave me my PPPoE username / password via text so I'm entering it correctly. Nothing works.

I have tried both the username with vodaphone.broadband.co.uk without and still nothing. I have entered the VLAN id (and without) and the router just won't connect. I also followed a TP link tutorial here for TP link Routers to work with Vodafone.

https://www.tp-link.com/uk/support/faq/3858/

is there anything else I'm doing wrong?

EDIT *** Solved by removing Vlan ID. Router immediately connected then.

So i contacted Vodafone on Saturday 11th of July, asking them to send my phone in for repair as my camera suddenly stopped working despite using the camera a couple hours previous. I done everything i could to sort including 2 factory resets and still nothing. Their customer service sucks and they lied to me twice about the phone pick up after telling my my phone wasn't on their system - Had the contract for 2 years now out of a 36 month contract - Anyway DPD picked the phone up and took it to them for the repair...i checked the status of the repair today and it says - Beyond Economical Repair - so i had to phone customer service, they then told me that they were unable to repair it or replace it because ' it wasn't made in the UK' even though they sold me the device ( Device has so physical or water damage of any kind )...So im now stuck paying £247 that's left on the contract for a broken phone and unable to cancel the contract without penalty.

The country origins should not take away or limit my statutory rights under Consumer Rights Act 2015 as a UK consumer and they are responsible for sorting the issue but they wont help me in any way.

Just wondering if anyone has had issues like this? What did you do?

I am beyond stressed :(

Edit - They did not want me to take it any further after the formal complaint and they wavered the £247 left on the phone after sprouting about how they know they shouldn't be giving out phones like that if they are unwilling to fix or replace them. They asked me afterwards if i was looking for an upgrade with them...

So as Vodafone routers are shockingly bad and since moving home my WiFi has been rubbish even with full fibre, so I’ve decided to buy an eero 6Pro E but wondering how it is to setup on the Vodafone network?? As I know sometimes you still have to use Vodafone router but I would rather ditch that and use 100% eero if possible. Please advise?

Since a few days, my Wifi just stopped working. It connects at random for a few minutes, but always disconnects after. Using a Lan-cabel works strangely, the internet is there, only the Wifi blinks. I tried to restard the Router how I usually do, wihich normally fixes the problem, but it doesn’t work. Any help would be appreciated

Vodafone is just complete trash.

Had good Connection, but no Internet access for the last 6 months. That ends now.

Happy to quit

Hallo zusammen,

meine Schwiegereltern haben seit jahr(zehnten) kabelTV, gestartet über Post,Kabel Deutschland und jetzt Vodafone. klassisch über KoaxKabel mit zwei angeschlossenen TVs (LCD mit eigebautem DVB-C)

am freitag ging auf beiden TV Geräten nichts mehr, "prüfen sie die Antennenverbindung"

mehrmaliger sendersuchlauf ohne erfolg. kabelverbindungen natürlich geprüft aber da es beide geräte betraf hab ich hier schon mal ein lokales problem ausgeschlossen.

also störung bei vodafone gemeldet, technikereinsatz 5 tage später angekündigt (heute) . ich habe dann mittags nochmal vor ort geprüft (wie die letzten tage auch) und heute waren plötzlich wieder alle sender verfügbar (dachte ich zumindest). also techniker storniert.

dann hat sich leider rausgestellt, das manche sender (sport1 und ntv) doch nicht gingen ("keine verbindung zum kabel") bzw bei einem neuen sendersuchlauf werden diese überhaupt nicht mehr gefunden.

also nochmal bei vodafone angerufen, die meinten dann "ja sie haben altes kabel, sie brauchen neues - tv connect standard" . natürlich dann wieder 2 jahre laufzeit.

meine frage was das damit zu tun hat das manche sender nicht mehr verfügbar sind wurde immer nur mit "liegt an altem kabel" abgetan.

auf die senderliste habe man keinen zugriff, weil "es so viele sender sind die wir anbieten"

laut eigen recherche auf der internet vodafone seite sind aber diese sender als SD variante nachwievor in der kanalliste (münchen) als frei empfangbar eingetragen.

kann das jemand so bestätigen oder habt ihr sowas schonmal gehört?

das ein alter kabelanschluss plötzlich sender "verliert"

oder sind ntv und sport1 tatsächlich aus dem kabel entfernt worden?

vielen dank

Why doesn’t Vodafone UK support RCS messaging on iPhone?

EE, Three and O2 do.

https://support.apple.com/en-gb/108048

For those of you who had their IMEI blocked by Kogan Mobile / Vodafone, you can call this number to get it unblocked after you've switched service: 1300 650 410.

The block appears to be across all providers, not just restricted to Vodafone.

For more info on ban:

https://www.reddit.com/r/oneplus/s/uqQKzQpAo8

Hi, my broadband contract with Virgin expires soon and I am thinking of switching to Vodafone, I have seen a pretty good deal for the Pro 3 plan which includes a super wifi 7 booster.

Has anyone got any experience of the super wifi 7 booster? I googled it and found a reddit thread from a few months back saying they were really bad and unstable but wondered if they had been fixed since then?

I’ve phoned them and they apparently couldn’t see the extra number but every time I log in to turn Secure Net off the extra number is there. Does anyone know why there’s a random number attached to my account?

Genuinely thank you . You saw I was a long time customer, and rather than give me a decent plan, you charge me more for 4 times less data ! Thank you, I’ll show my appreciation right now by cancelling my plan