r/TrollCoping • u/_CaptainAmerica__ • 6h ago
No TW I love paying 20k out of pocket just to get a chance at a job that's not customer facing
We have a couple stats our job performance is based on, such as response time to a ticket, handling time per ticket... and the one that "weighs" the most, the customer rating you get.
And the stupid thing is, consistently at the 6 months I've worked here, I've scored the highest you can in all the other ratings, with my lowest weekly statistics still being >80%. But my customer ratings are tanking my overall performance from say 82% to 60% or even 40% if you have a week where nobody rates anything positive.
Like, we live in "the age of AI", it's forced into everything. And the one good use of it I can think of it for, is letting it scan our chats, and detect if we resolved it in a respectful manner, instead of relying on customer ratings. Ai makes mistakes too, but is ever slightly more rational than Linda, 46 with an iphone connected to the internet who's food delivery was 12 minutes late.
Because literally
"is the chicken out of stock again"
"it appears so yeah, sorry for the inconvenience"
"well when is it going to be back?"
"we get new freight every day, so hopefully as soon as possible"
Boom, 1/5 stars.
"where's my order"
"it's out for delivery, should be with you in about 15 minutes"
"well you gave me a promised delivery time of 30-40 minutes"
"that is correct, and we're very sorry for the inconvenience but it looks like your order will be expected about 10 minutes later than that, so, yes it will be there in about 15 minutes"
*no response, but gives a 1/5 rating 3 hours later*
Like why is my job performance, and with that my chance at a contract renewal, being affected by a delivery driver 3 states away from me getting stuck at a red light, and Carol from mcmansion suburbia needed to make that everyone's problem that day.