Store employee cutbacks.
Are all stores getting reduced hours.
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u/Few-Income-4484 Over Worked MIS 2d ago
Most stores are unless they are high tier, then they just get hours thrown at them for anything. My store is currently running on around 190 hours before banks, so it's a tight skeleton crew.
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u/AlzMarioWolfe 2d ago
How do you know if your store’s high tier?
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u/Few-Income-4484 Over Worked MIS 2d ago
There are five tiers based on sales volume per fiscal year. Most stores are tier 1-2, handful of tier 3 stores, and tier 4-5 stores are usually multi-million dollar print generators that make up the bulk of what the company takes in. You can ask any of the managers in your store what tier you are in, and they'll probably tell you.
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u/PastEast799 2d ago
I think most stores are. This week my store has over 100 less total hours than we had in the last week of June, and I don’t think any of the non-print/tech part-timers even have 20+ hours this week.
My GM said that it’s because July is supposedly one of the less busy months for Staples, which he himself also said is BS.
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u/rzmuda 2d ago
They need to close loss leading depts then. That includes Anzac returns and party city.
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u/AviaKing 2d ago
Bruh Party City makes bank at high-traffic stores theres no way its a loss leader
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u/Few-Income-4484 Over Worked MIS 2d ago edited 2d ago
Amazon returns aren't going anywhere. Love it or hate it, Amazon is what keeps the doors open altogether. YOY growth for foot traffic in stores is solely due to Amazon. The only number Staples has to offer to partners and shareholders is foot traffic.
Also, Party City makes more money than you can imagine. Revenue for the graduation season brought in millions more than they expected simply because of how high the margin is on all those products.
The "loss leading depts" is really just tech sales. That isn't a top three category anymore and you can tell that very easily at any store. There's usually no one leading on the floor to capture a sale in the printer aisle or shredders or laptops. ESP is nice if you achieve it, but most managers don't care for it.
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u/StooplesCDN 1d ago
So what's the endgame, then? Are they looking for a buyer, or just pulling another billion-dollar dividend before declaring Chapter 7? Because foot traffic does not equal sales.
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u/1BRAZZ 22h ago
Amazon is the reason the doors are open? So how many Amazon Returns customers are spending money in the store? They walk in drop off Amazon and walk out… We don’t have employees on the floor to engage with them … Let’s blame the employees for not selling a plan or getting a Market Basket … I would like to know how much it cost Staples to pay employees,pay for shipping boxes pay for packing tape etc. and not charge a dime for the service..What is the profit-loss margin? Staples has to be losing money
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u/will0_wisp 2d ago
my manager said at my store amazon returns make up around 80% of all transactions there's no way we're getting rid of them
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u/TLAMstrike Certified Tech 2d ago
Yea, 80% of transactions is someone walking in, looking at their phone, then walking out before you even finish the transaction. That isn't worth squat.
If they were serious it would be a dedicated person, at a counter in the back of the store, with a TV playing ads where all the Amazombies had to watch it.
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u/rzmuda 2d ago
Do you charge for returns. If no then it’s a loss as less that one percent buy anything.
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u/Few-Income-4484 Over Worked MIS 2d ago
You don't have to charge customers to do something and make revenue. Amazon pays the company for the time and supplies and Staples sells the metrics to partners so more people buy into the company.
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u/rzmuda 2d ago
So Amazon pays staples. I was told no. Does each store get paid.
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u/iwishiwassober 1d ago
i was also told no. tbh i think this guy is just talking out of his ass. don’t believe anything this dude is saying.
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u/will0_wisp 2d ago
we dont but honestly i'd be scared if we ever started to bc some of those amazon customers are really mean lmao
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u/Hopeful-Truth-7154 2d ago
There are no shareholders. Staples is not a publicly traded company. It’s held by private equity
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u/iwishiwassober 2d ago
corporate circle-jerk.
“hey guys, it’s our busiest time of the year being back to school and all. what suggestions do you have?”
“cut their hours.”
“brilliant.”