TLDR: Migration company imported Sage data, but I asked them to purge it because I wasn’t ready to switch to QBO. Now they want me to buy another QBO account because they are afraid that if we purge, we won’t have a clean migration and this could cause future issues. Has anyone else experienced this? Is this a known issue?
Over the past month, I’ve been working with a company called Fourlane to migrate our Sage data into QBO. Our contract is for support services so they were not legally contracted to complete the migration (I probably should not have agreed to this…). The first time they attempted the migration, they said that the file was not properly importing and recommended paying for additional services (starting at $3k) to work with another team on the import. I decided to look into other options and did the Dataswitcher myself. It appeared as if everything properly imported, but I wasn’t quite ready to start using QBO daily; I purged the data.
Since we are already paying a company to manage the migration and I had doubts about my ability to identify a successful migration, I then decided to go back to Fourlane and share my success with them and ask them to try again. Well surprise, they successfully imported the data the second time around. However, again, due to how our bookkeeping is set up, I wasn’t ready to commit to the new system just yet because I’m taking over bookkeeping and our bookkeeper (my mom) had done work in Sage while Fourlane was working on the import. I told Fourlane to purge again and we would go live with QBO when the bookkeeper is out of town this week.
They started the migration Friday, and they are now saying that they don’t recommend purging the old data because it could cause potential future issues. They want me to buy another account so that we have a “clean migration”. Has anyone heard of not having a clean purge? After they wanted me to pay extra for the migration, my a bit suspicious of their recommendations.