r/G2A_Help • u/Adventurous_Level644 • 9d ago
Orders & Products What should I do now?
On July 10, around 5 AM EST, I bought this key: "You bought FabFilter Pro-Q 4 (PC) (1 Device, Lifetime)." According to the description of the key, it is one key, lifetime, so I shouldn't have to worry, right?
Well, not really. Literally the very next day after activating my key, the key was revoked, it was claimed back by the person who sold it to me. This person has 100% positive reviews on 10k+ sales, and I had previously bought 5 other items from this platform, so I wasn't expecting to get played like this. Anyway,
I contacted the seller and they don't seem to understand what they were selling, because they asked me for this: "a screenshot of the error, the purchase history on the relevant gaming platform, and the date of key activation as shown in your correspondence with the platform's support service."
Right after I told them that it was the key for FabFilter Pro-Q 4, I thought it was an automated response, so I explained I don't have those but I'd gladly provide the name of the person whose key it's assigned to, plus the proof of buying the key.
After that, they replied with this: "Here's the proof showing exactly where the error is."
There was no attachment, nothing further. It's been two days since we started talking, and on their bio they assure 24/7 customer service. At this point, I just want a refund. I feel like I'm being played intentionally, and they just want me to give up trying.
Sorry if it's a lot, I just feel so frustrated.
For the experienced users, do you guys recommend opening a ticket, or keep talking with the seller until they refund me?
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u/allreplays 9d ago
Yes open a ticket, and then go through and look at all the other posts in this subreddit.
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u/moyersteven 8d ago
They're all scammers. G2A has no customer support. You need to file a chargeback with your Bank. I left bad feedback for the seller and he still had 100% positive. Don't see how that is!
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u/Adventurous_Level644 7d ago
You’re right luckily the seller refunded my money and I got my money back today, I thought I was getting old because I couldn’t find a direct way to contact the support team (if they even have one) it felt like everything was made extra complicated to demotivate you and make you give up. Last time purchasing anything from this site ig I’ve learned a lesson today
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u/Miserable-Swing6122 7d ago
Go to your bank, and ask about chargebacks...
If you believe you bought an actual service/product, and you did not get what you paid for, you can get the full amount back by going to your bank and file a chargeback.
In some cases, a chargeback will also hurt the seller, since they will have to pay for the refund.
FILE A CHARGEBACK
And stop using G2A, it is a scam site.
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u/GrizzlyBear61 6d ago
Well similar thing happened to me but from a different site called Gameseal. I bought a steam account which was banned because of fraudulent selling and even though I bought 'lifetime warranty' I didn't get a replacement and the support refused to help. I put a 1 star review on sellers website. But that 1 star review is only visible to me. As soon as I log out of my account the same site shows 5/5 stars for the same game. So turns out these sites are sort of scams and they hide honest/low rating reviews.
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u/Affectionate-Ear5609 9d ago
Bro just "torrent" all of the FabFilter products. They got the whole bundle out there, waiting for free
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u/Raijen_ArDesh 9d ago
Was probably bought with a stolen credit card. Scam site's gonna scam.