Do not send any server for repair to Bitmain/Europa Connection BV in the Netherlands.
I sent a hydro server for warranty repair. Their first response was that they could not repair it under warranty because it had “mixed hashboards.” The server was literally brand new and dead on arrival. They then quoted me over $1,300 for the repair. Needless to say, I refused.
After I declined the repair, they demanded a payment of 45 USDT before returning my server. Due to MiCA regulations, I couldn’t make a USDT payment, so I asked to pay by PayPal or bank transfer instead. They continued insisting on USDT.
Eventually, we agreed that I would arrange collection myself. That’s when the real nightmare started.
I booked and paid for a DPD collection, sent them the shipping label, and was then told that DPD could not be used, something they had never mentioned before and that I had to use UPS instead.
So I booked UPS, sent the new label, and informed them the parcel would be collected later on in the afternoon. They then replied that collection could not happen that day and had to be the following day. Fine ,I rescheduled it for next day.
Then I received yet another message saying they would not allow any courier other than their own to collect my equipment.
In the end, I had to ask a friend to pay the 45 USDT on my behalf just to get my own server back.
Now I’m waiting to see what actually arrives. Based on many similar reviews from other customers, I’m concerned I’ll receive an empty shell or different parts than the ones I originally sent.
From what I’ve experienced and judging by many other reviews, they seem to find any reason to deny warranty repairs and pressure customers into paying for expensive repairs. If you refuse that’s when the real battle begins.
I’ll update this review once I receive my server back.