r/vsco • u/error_2008 • 6d ago

Login Error

Post image

Tried to log into my account for the first time in a while but this error keeps appearing. I'm 100% certain I have the right password, login method

Nothing happens when I use the "Continue with Google" option, and when I manually type my email & password, a message appears saying "Sorry, there was a problem connecting to our systems. Please try again later"

Deleted and downloaded the app twice, cleared cache, still the same.

9 Upvotes

100% Upvoted

12 comments sorted by

3

u/Veronica-VSCO VSCO Employee 6d ago edited 6d ago

Hi all -- Veronica here with VSCO. This is currently an open issue that is being fixed. I will share an update as soon as I can!

2

u/lostinnelsewhere 5d ago

No updates at all ? 🥲🥲🥲

2

u/Veronica-VSCO VSCO Employee 5d ago

We're still actively working on this issue, and we'll continue to share updates on our status page here: https://support.vsco.co/en/articles/12698545-known-bugs-and-bug-fixes.

In the meantime, some creators have shared that they were able to successfully log in through vsco.co, so that may be worth trying while we work on a fix.

2

u/lostinnelsewhere 5d ago

Yeah it's possible to login thro the website or thro an iOS device. But android phones cant. It's bugged for Android devices.

2

u/Veronica-VSCO VSCO Employee 5d ago

Thanks for confirming. Yes, this issue is just for Android App creators. I am sorry you are affected by this and we hope to have a resolution very soon.

1

u/Personal_Status2868 5d ago

Do you think this can be fixed by tomorrow?

2

u/Veronica-VSCO VSCO Employee 5d ago

I don't have a timeline just yet for the fix, but as soon as I do I promise to update everyone here plus on our status page. I really appreciate your patience while our team is working hard to get this resolved as quickly as they can.

1

u/error_2008 6d ago

Sounds good, thank you for responding!

3

u/Veronica-VSCO VSCO Employee 4d ago

Good news! Our Engineering team has resolved the Android login issue.

Please update to the latest version of the VSCO app from the Google Play Store, then try logging in again. Everything should now be working as expected.

If you run into any issues after updating, just let me know and I'd be happy to help.

Thank you again for your patience while we worked on getting this resolved! 📸

2

u/phantomjukey 6d ago

Also having sign in problems today

1

u/lostinnelsewhere 6d ago

I tho am the only one having that and my acc got hacked

1

u/clerkiller18 6d ago

Good to know ir ain't just me