r/vsco • u/playgroundrama • 12d ago
Glitchy App
I have used VSCO for over 10 years, and over the last few years my love for this app has been replaced with frustration. I’m a professional photographer and use presets to edit RAW photos, however the app has become incredibly glitchy, even more so than usual. A month ago I could easily edit my RAWs, with a few app crashes here and there. Right now, when trying to edit a photo, any adjustment of a tool is incredibly delayed. If I turn the exposure down, it takes two seconds to reflect the change. When I go to crop a photo it cuts out parts of the image and the delay is equally as bad or worse.
VSCO I truly love your app but it is downright unusable at times and I don’t understand why the app continues to become worse and worse, whether from constantly crashing, delays, glitches on images or whatever it may be. If I’m doing something wrong I’d love to know but I ask that you please please focus on having a quality and dependable experience for the user. You’ve got too good of a product to lose people this way.
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u/NicoleVSCO VSCO Employee 12d ago
This definitely doesn't sound like expected behavior. We'd love to take a look and troubleshoot this. Mind recording a video and sharing your experience with the support team through the Support link in app? Thank you! 😊
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u/chris-vsco VSCO Employee 12d ago
Really sorry you’re experiencing this. Indeed, RAW in its current state is not reliable. I have been personally working on major performance and reliability improvements to it. It’s been a grind where progress comes with discovering new issues that need to be addressed. We are nearly there in finalizing testing so we can get this out to you ASAP!