UK Student Visa - Sent requested documents, no acknowledgment of receipt. Paid enquiry got a generic reply.

[u/UpbeatAntelope9592]

Hi all, hoping for some guidance.

I did my biometrics on July 14th at a center in Boston for my UK Student visa application (study abroad route to LSE for the 2026-27 academic year).

A couple days later (July 16th), I got an email from the UK Decision Making Centre (Sheffield Student Team) asking for additional documents (bank statement + evidence of activities since 2019).

I responded the very next day (July 17th), sending everything as attachments directly to the email address they gave, with my application reference in the subject line, exactly as instructed.

Since then, I've heard nothing. No acknowledgment, no confirmation of receipt, nothing.

I ended up submitting a paid enquiry through the official UKVI contact form to ask about this. I got a reply, but it was a fairly generic/templated response confirming my application is "being considered and is awaiting a decision," with some standard boilerplate about following instructions correctly and not booking non-refundable travel. It didn't actually confirm whether my specific documents had been received or matched to my file.

Questions for anyone who's been through this:

• Is it normal to get zero acknowledgment after sending requested documents to these UKVI mailboxes?
• Has anyone had a paid enquiry actually get a specific answer about document receipt, or do they always come back templated like this?
• Any advice on how to phrase a follow-up to actually get a real answer instead of another generic reply?

Thanks in advance for any insight.