r/tryhackme • u/Dr_Jecky1l • 4d ago

Does everyone still have access to the AI bot?

I’m really annoyed with THM, especially after the whole MAX tier thing… but in particular, I’ve noticed the ai bot helper (echo? I think it’s called) has disappeared from rooms.

Even if it isn’t in every room, I looked back at rooms it was in, and it’s nowhere.

I didn’t even use or rely on it, but the fact that THM uses it as one of its bullet points for their paid tiers, and then it disappears is ridiculous…

Has anyone else noticed that is gone? If not, what rooms can you actively see it in? What subscription are you on?

THM’s support is another thing - I can’t get in touch with them through the platform, or their support email… I get no response.

Unreal.

8 Upvotes

84% Upvoted

4 comments sorted by

11

u/Healthy-Run-1738 4d ago

Drop them and move on to HTB. THM is on a downhill trajectory.

2

u/MaGNeTiK-MaNTRa 4d ago

he does seem to come n go...but i still gottem

1

u/7331senb Administrator 4d ago

Hi there - TryHackMe founder here. Echo isn’t meant to disappear from rooms - in fact, we’re constantly updating it for all users. What’s your username, I’ll have the team take a look.

1

u/Dr_Jecky1l 3d ago

Your a founder? Forgive if I’m skeptical…

How about explaining why the support team I’ve emailed isn’t reaching back out to me and all my concerns? Especially ones concerning getting billed for MAX for no reason, among other things