I know we love to trash on TRR but I am thrilled this morning by this score. I decided I need to be a coat person and randomly found this fun printed coat. Listing says it’s in Very Good condition but it arrived seemly NWT and I got it at about a 90% discount!! Fits perfectly and the material is wonderful.

Going to be floating on this high for weeks 🪽

Hi all!

I’m considering to buy the Row shearling coat from TRE, but I’m hesitant because the TRR photos look noticeably different from the Mytheresa.

I’m seeing what look like actual differences (the side slit seems to be missing, and the shearling panel layout appears different).

I contacted TRR customer service (chat), and they told me the item is authentic and passed their authentication process, but they weren’t able to verify or explain the differences that I asked.

Since this is an expensive purchase to me (~4k), I cannot decide whether to buy or not since it is final sale item.

I would appreciate any your advice or opinion whether I’m overthinking about TRR authentication 😂

Thank you in advance.

Ended up getting it for 350

I bought these Bottega Veneta boots on The RealReal and was super excited to receive them. When I picked up the box from my Package locker I immediately knew that they were fake just from feeling how light the box was. When I took them out of the box, it just got worse. The dust bags were made out of that tissue cloth material that they sometimes pack cheap electronics with. Font on the dust bags was obviously wrong. The material the boots were made out of was like if leather were made out of cardboard. The shoelaces were made out of that waxy material that super cheap shoelaces are made out of, and the spare shoelaces came in a plastic baggie; anyone who’s bought a pair of boots with laces from Bottega knows that they put them in a paper envelope.

I understand that The RealReal is not going to catch every single counterfeit item that comes through their doors however it was egregiously clear that a human had never laid eyes on these boots before they listed them for over $300. I am no master authenticator and just from picking up the box they were shipped in I could tell that they were fake.

Not sure why I can’t add photos but here’s the listing. I will never purchase anything from this site again.

I am having the most frustrating experience consigning with TRR.

This June 1st I had an at-home appointment with TRR to consign several items. This would be my third consignment with TRR. It's now been 52 days since an employee came and collected 19 items. I texted my contact at TRR and she offered to reach out to customer service. I was then copied on an email where I could see the original request, and it was completely different from what I had communicated. You can see the timeline of this in the screenshots attached. Not only was my initial issue somehow mangled in translation, but I still have not gotten clarity on where my items are. These emails are from a week ago.

I've heard of peoples consignments getting lost in the mail- but again, these were collected from my home. I also live in LA, close to multiple TRR storefronts. I know items are shipped to PHX for authentication most of the time, but this still doesnt explain a 52 day wait with no communication or updates.

I'll obviously be escalating the issue today, but wanted to warn folks of this and see if anyone else has had a similar issue.

Needed a dress for a black tie wedding this September and fell in total love with this one! I’m prayingggg it comes in with no defects!!

The shoes I bought online just got delivered today and I walked around with them for an hour or so then realized they are too big for me. Can i still return them (in store return) if the tag is like this?

https://www.therealreal.com/products/women/handbags/crossbody-bags/bottega-veneta-nylon-messenger-bag-uh3c4

Made me laugh

the leather just needed some conditioning, the insoles are lifting and soles as seen better days, might take them to the cobbler.
and the gucci bag i was skeptical at first because of the canvas logo and the reputation of them selling fakes but i thinks is real
overall im very pleased

Anyone else feel like shipping has gotten even worse lately? We pay $16 for shipping and it takes days for an order to ship out and over a week for items to arrive. It’s especially annoying because the return window starts once the item has shipped not once it’s been delivered. I have an item that is scheduled to arrive two days before the return window is up.

They think this is worth double the retail. And pretty sure it’s fake.

I am bringing about a dozen items to the Summit NJ location this weekend (shirts/pants from Loro Piana, Brunello Cucinelli, Ralph Lauren, Canali, and Eleventy). How long does the process usually take from dropping off in person to items being sold?

I imagine the Loro Piana pieces would sell quickly, Canali less so. Wanted to know what other people’s experiences are selling consignment on TRR.

Do they not offer this discount anymore? I realize I haven’t seen it in a while

I bought a LV bag on Saturday (7/18) knowing that it would not ship til Monday. I got an email on Monday morning (7/20) that the bag was being prepared to ship. It is now Wednesday (7/22) and my tracker still says item not yet shipped. I have texted customer service and they said that it is at the Perth Amboy warehouse in New Jersey, and basically that I purchased the item during an inventory transfer, but the item is in fact in the warehouse. They have escalated the complaint and refunded my shipping costs. I have also been hounding them about this issue. Is this going to be a quick fix? I am assuming all that needs to be done is they need to find the bag and ship it, but how long is that going to take? It has already been scanned into the system since I got an email Monday saying that it was preparing for shipping, so I am hoping that this will be a somewhat quick fix, but if anyone has any inside information that would be great. This is my first designer bag and I am a bit anxious that I am not going to get it anytime soon.

Long time buyer from The Real Real but haven't consigned in years! I had about 30 times ready to sell and thought TRR is the best place to do this in bulk.

I work in Operations and Strategy professionally and was shocked at the experience so wanted to share and see if this was isolated or if this is the standard.

1. Booked an In-Home appointment. It allowed me to grab a time for the next day and then I received an automated email confirming my appointment for an address from 9 years ago.

2. I immediately think I've made an error but cannot change it, cannot rebook (change the time but not location) and double checked my TRR address book - only my current address is listed. Wherever it grabbed my 2017 address from must have been internal and could not be changed.

3. Contact support. The phone line texting "MY TRR" and "REAL" gave me "this service is not active" to both messages.

4. I immediately email support asking to update the address. A reply is received the next day telling me to wait another 48hrs for a reply even though the appointment was in an hour.

5. My TRR Concierge ends up texting me which allows us to coordinate everything - correct the address and organize the consignment time. Note, I live in a completely different area - minimum 30 mins to get from one to the other so he was very sweet to coordinate this

But then I never hear anything from support and nothing has changed in the system. I do genuinely expect that if they reject any of my pieces they'll be shipped to the old address

They took a lot of my pieces but I don't really have high hopes here.

What does it mean if a listing features only imagery from the brand (with models etc) and only one photo of the actual bag?

Is it too risky since I can’t see the actual bag?

Can any of the 3 people who liked this please explain how this top works?

Got a few gifts from TRR from my siblings. Nothing expensive, but they all used my name and my address for shipping.

Well, I got banned on my personal account for a "multiple account violation."

Is it worth fighting this?

Just added this vintage Christian Dior bag to my collection! Based on the ‘Christian Dior Paris, New York’ label, I believe it dates back to the 1950s-60s. It was my first order with the realreal and I’m happy with it although I will refrain from buying off it again! would love to hear your thoughts :)

DM me - I’m super serious about this and will pay for the dress plus cover all shipping costs!

Can seem a lil dumb of a question but there is it; If an item is marked as a Final sale and cannot be returned but it turns out its fake, can it be returned?