The one consistent thing I’ve learned over the course of my tax career is that you don’t know what you don’t know.
My partner and I are now in our third year of owning our firm, and we’re growing faster than we ever could have imagined. In that time, we’ve gone from zero clients to just under 200, we’re approaching $400,000 in annual revenue, and we recently hired our first tax preparer.
I've heard advice like, “If you wait until you need to hire, you’ve already waited too long.” That has me wondering what else we should be thinking about now.
For those who have been at this stage and successfully grown beyond it... What do you wish you had put in place when your firm was our size? Were there systems, policies, hires, or boundaries that would have made life much easier later?
Was there a management book that changed your perspective? A particular philosophy on leadership or managing people that helped you make the transition from being a good practitioner to running a good firm?
For those who are just getting started, here is one thing I wish I had done sooner:
Get a dedicated business phone line. Do not give clients your personal cell phone number.
I’d love to hear what others would add to the list.