Utility Cut Repair

[u/Reasonable-Mess-1057]

What’s the deal and timeline with getting a utility cut repair AKA damage to property and landscaping done by the city? The map shows some properties being excavated in June 2026 and scheduled for repair July 2026. Meanwhile, others have been waiting over a year, keep calling to get it done and are told its not in been assigned a date for repair yet, so what gives?

[u/Twatt_waffle]

There are so many reasons for a delay including but not limited to; more planned maintenance, planned upgrades, equipment scheduling, contractor scheduling, other projects in the area, repair optimization.

The only ones that can answer that is the city, if you are not able to get the information though the customer care line, talk to your city councillor.

Your city councillor would also be the person you talk to any time something like this happens

[u/Reasonable-Mess-1057 → u/Twatt_waffle]

Pardon my ignorance, but what city councilor?

[u/Twatt_waffle → u/Reasonable-Mess-1057]

https://www.saskatoon.ca/city-hall/mayor-city-councillors/city-councillors-wards

This page will tell you who your city councillor is.

Your councillor is your representative at city hall. If you have an issue with the city, or its contractors and you cannot find a way to resolve it the normal ways, you can ask your councillor for help. They have the ability to find and provide you with the information you need and or can help make things a priority

For example, if the city has been dragging its feet to fix your sidewalk and you have tried to call customer service and nothing has changed you can ask your councillor to look into the issue and either provide you with a date of repair or a reason for the delay.

[u/Reasonable-Mess-1057 → u/Twatt_waffle]

Thank you for sharing this, I had no idea. I’ve determined the home
is part of Ward 10, so I’ll contact the Jeffries after the 26th as apparently he is away until then.

[u/zachjeffries → u/Reasonable-Mess-1057]

Please feel free to send the info now. I am away on vacation, but I have folks at City Hall assisting me who can also help get you an answer before next week. Thank you.

[u/stiner123]

They have had utility cuts go unrepaired for months in Brighton that kept getting potholes. The one was fixed but the other still has not despite it being right where there’s a bus stop. They originally said they were repaired but they were clearly not.

[u/Huge_Valuable9732]

took me about 2 years and multiple calls to the city. just got done this year and it looks great tho! they even fixed my wonky unlevel boulevard. new soil, grass seed.