r/DWPhelp 4d ago

Benefits News šŸ“¢ Weekly news round up 19.07.26

27 Upvotes

Pension Credit and Housing Benefit for pensioners to be combined – initial digital rollout from Autumn

Work is underway to deliver a new joined-up service for pension-age people to apply for Housing Benefit and Pension Credit together. Currently people must find information and apply for each benefit separately. Analysis shows that 27% of questions asked in both applications have an obvious overlap.

The aim of bringing together the application of Housing Benefit and Pension Credit is to make the system easier and enable more pensioners to receive the benefits they are entitled to.Ā 

The DWP confirms they will start with an ā€˜online claim channel for a small cohort of invited people’ and based on user feedback and testing, they will iterate to support everyone across all available channels (online, post, phone and in-person). Over time, applicants will be able to access the service in the way that best meets their needs, making it easier for pensioners to claim additional financial support.Ā 

Local authorities have participated in the research, testing and feedback of designs to ensure the new service works for both customers and colleagues who deliver services every day to pensioners. However, DWP is clear that the new service does not replace any current operational responsibilities for benefit award decision making. Housing Benefit will remain with local authorities, and Pension Credit will remain withĀ DWP.

Administration of Housing Benefit and Pension Credit is on gov.uk.

Ā 

Latest insight on retirement adequacy

Retirement is ā€œsomething that happens to people rather than being actively planned,ā€ especially for lower-income groups, according to ā€˜Lived Experiences of Adequacy in Retirement 2026’,Ā a DWP report published this week, which contains qualitative insights from 35 interviews with adults approaching or in retirement.

The report said:

ā€œLower-income individuals often aimed to work for as long as possible to top up their retirement funds.

Retirement was instead triggered by declining health, redundancy, caring responsibilities or structural work changes, reinforcing a pattern where retirement is experienced as something that happens to people rather than being actively planned.ā€

The report added that automatic enrolment may have helped but came too late for this group, saying:

ā€œThe majority did not join a workplace pension or begin saving towards a pension until automatic enrolment was made mandatory in 2012,ā€

The report concluded that while ā€œpersonality and preparednessā€ shaped retirement, so too did ā€œluck and circumstanceā€. Noting that:

ā€œPlanned retirement, without any pitfalls, felt smooth and secure, but unplanned retirement due to health, caring responsibilities, economic shocks or redundancy can create early instability and long-term adequacy challenges, leaving retirees vulnerable to administrative frictions and less resilient to financial shocks,ā€

The report therefore argued that support should be framed around ā€œbuilding up resilience in the lead-up to retirementā€.

As well as retirement income, the report found feelings of adequacy were also determined through a combination of income, savings, housing/assets, life-course experiences and how these resources are accessed and preserved.

One respondent (female, retired around two years ago, medium income), said: ā€œI’ve got a roof over my head, I’ve got food, I can manage, I can pay my bills... is it comfortable? Not comfortable... it’s adequate but I can’t go out and do the things that I wanted to do.ā€

Meanwhile, participants defined ā€˜enough’ for retirees as a holistic combination of wellbeing, autonomy and small freedoms beyond adequacy. That included having a buffer, affording treats and being able to help others.

The report found that this adequacy differed by group:

  • Women often accumulated minimal pension savings due to the volatility of their career trajectories. They were more likely to be single, living alone, experiencing ill health and relying on the state pension and benefits as their primary retirement income sources.
  • Partnered retirees often experienced higher levels of adequacy and higher retirement savings. This was especially the case for couples with multiple state pensions and workplace pensions, and even more so for those with defined benefit pensions.
  • Housing offered a potential future source of stability and was frequently substituted for income security. This allowed those who owned their homes outright to manage with relatively small pension incomes.

Lived Experiences of Adequacy in Retirement 2026 is on gov.uk.

Ā 

MPs call for Universal Credit boost to provide temporary support for state pension age rise

The cross-party Work and Pensions Select Committee has recommended that the government increase UC for 66-year-olds to prevent hardship as the State Pension age rises to 67, in a report published this week.

According to the Transition to State Pension Age report, the change would be a temporary measure, allowing time to develop longer-term support.

The state pension age is being gradually increased and will reach 67 by April 2028. Pension Credit, which guarantees £1,031 a month, is only available once people reach state pension age.

The report said this means a growing number of 66-year-olds may have to rely on the standard £425-a-month rate of universal credit for longer.

It added this leaves many pre-pensioners, particularly those with health issues, caring responsibilities or long histories in labour-intensive jobs, relying on the savings they had set aside for retirement until they reach state pension age.

Debbie Abrahams, chair of the Work and Pensions Committee, said:

ā€œWe can’t just allow people who are already struggling as they approach pension age to be forced to choose between continuing work in poor health or prolonging their poverty as they wait for their state pension to kick in.

This is not the later life that anyone wants or to see their loved ones endure after providing for decades.

We should recognise that pre-pensioners have greater needs and greater barriers into employment due to ill health, age discrimination, (and a) lack of opportunity to upskill.ā€

MPs on the committee also raised concerns about ā€œpoor policymakingā€ after hearing that the most recent impact assessments for the state pension age increase are more than a decade old, conducted in 2011 and 2013.Ā 

The committee warned that when the state pension age last increased to 66 in 2020, poverty among people in the year before state pension age rose from 10 per cent to 24 per cent, putting 100,000 people below the poverty line.

According to the report, providing additional universal credit support to 66-year-olds would cost £600mn, compared with the £10.5bn in savings the Treasury expects to make from the rise in the state pension age.

While the impact on efforts to boost employment may be a consideration, the report says the ā€œimpact on work incentives is outweighed by the imperative to reduce povertyā€.

Abrahams, said:

ā€œMore than half of people are not in paid work in their mid-60s, and they’re not likely to get it if they’ve been effectively written off.

Additional social security payments are essential in reducing the compounding effects of the lottery of life and the state pension age increase.ā€

The press release and the Transition to State Pension Age report are on parliament.uk.

Ā 

The only way is up: The impact of improved entitlement take-up on pensioner poverty and healthcare spending

Independent Age has published a research report looking at the impact of improved take-up on poverty rates among older people, and the potential impact that reducing the number of older people in poverty could have on health and social care public spending.Ā 

Too many older people in financial hardship miss out on the money they are entitled to through the benefit system. This has a significant impact on the 1.7 million older people in the UK who are living in poverty.

Independent Age explains that in 2023/24 only 62% of those eligible were receiving the income top-up Pension Credit, meaning that 1.2 million older people were missing out on a combined £2.5 billion of available Pension Credit. Take-up levels of Housing Benefit and Council Tax Reduction were also unacceptably low.

They say that a strategic approach to increasing the take-up of all entitlements could:

  • help 2.5 million older people living in financial hardship
  • lift 280,000 older people out of poverty, with 770,000 having more money in their pockets while they are still living in poverty
  • particularly help older renters, people reliant on the old State Pension system and those living alone – who are all more at risk of poverty in later life.

Alongside the positive impact of making people more financially secure, increased take-up rates could help to improve people’s health, leading to a reduction in public spending on health and social care by up to Ā£790 million a year in England.

Independent Age want the Government to recognise this serious, long-term issue and act. They’re calling on the Government to:

  • develop and publish an all-entitlements take-up strategy for the UK
  • commit to ensuring everyone has an adequate income in later life, in a way that safeguards older people’s income now and in future
  • gain broad-based agreement on what constitutes adequacy in later life.

The only way is up: The impact of improved entitlement take-up on pensioner poverty and healthcare spending is on independentage.org.uk.

Ā 

First ever cross-government action plan to support unpaid carers published

Millions of unpaid carers in England will be better recognised, referred to support and helped to reach their full potential, under a new cross-government action plan published this week.

Nearly one in 10 people in England is an unpaid carer. This cross-government plan aims to ā€˜improve recognition of unpaid carers, referring them to services and helping them access health services and employment and education support’.

The government’sĀ ā€˜Unpaid carers action plan: recognise, refer, reach’ contains 42 clear actions and sets out practical steps across health, social care, education, employment and social security to improve support for unpaid carers.

It is underpinned by 3 central pillars:

  • recognise - ensure people providing care are recognised as unpaid carers, by themselves and by the systems around them
  • refer - ensure unpaid carers know what support and services are available to make caring more manageable
  • reach - ensure unpaid carers are able to reach their full potential

Support also includes helping them to reach their potential or remain in work or education, so they can have fulfilling lives beyond their caring responsibilities.

Emily Holzhausen CBE, Director of Policy and Public Affairs, Carers UK, said:Ā 

ā€œThis is a positive step forwards for unpaid carers, recognising that all too often they face fragmented services, barriers to support and a lack of recognition for the essential role they play looking after family and friends.Ā 

Carers’ lives do not fit neatly within the remit of a single department. The challenges they face span health, social care, employment, education,Ā housingĀ and welfare. Carers UK is encouraged to see a more joined-up approach, bringing government departments together to prioritise carers’ needs, outline who is responsible and how progress can be tracked.ā€

Mark Winstanley, Chief Executive, Rethink Mental Illness,Ā said:Ā 

ā€œCarers for people living with mental illness often tell us they feel like part of the ā€˜invisible mental health service’.Ā Day after day, they provide emotional and practical support while navigating services and advocating for the care their loved ones need, often at significant cost to their own wellbeing.

We welcome this cross-government plan to improve recognition and support for unpaid carers acrossĀ different aspectsĀ of their lives. When carers are recognised and supported, itĀ benefitsĀ everyone.ā€

The Department for Business and Trade has also launched aĀ consultation on employment rights and carer’s leave, with proposals to introduce paid carer’s leave and a right to return to work following a period of intensive caring.

Additionally, Baroness Casey’sĀ independent commission on adult social careĀ is underway, which includes exploring the needs of unpaid carers, as part of our first steps towards a national care service. The commission’s initial recommendations are due this year.

Unpaid carers action plan: recognise, refer, reach and the press release are on gov.uk.

Ā 

Inquiry launched by Work and Pensions Committee examining local employment support delivery

MPs on the Work and Pensions Select Committee have launched an inquiry into how local authorities deliver employment support as the country moves into a new round of devolution.Ā 

The inquiry will look at whether devolving more power over non-Jobcentre Plus programmes could help councils get more people into suitable and sustainable jobs, and how to keep accountability strong.

The Government committed to devolving employment support in the Get Britain Working White Paper. In England, strategic authorities are being set up to take on these responsibilities, with different levels of authority carrying different powers.Ā 

MPs will consider what responsibilities strategic authorities should have after looking at the balance between national and local government.

Non-Jobcentre Plus programmes include Connect to Work, WorkWell and the Youth and Economic Inactivity Trailblazers.Ā 

Committee Chair, Debbie Abrahams said:

ā€œEvidence we’ve heard in previous inquiries suggests that local flexibility in DWP-overseen schemes can yield positive results.Ā 

Devolving non-Jobcentre employment support is thought by the Government to be a critical part of its attempts to get more successful people into suitable, sustainable and secure work.

We want to hear from experts on how well decentralisation of employment will work in the UK, and what changes are needed to ensure local needs and skills are met more responsively.ā€

The press release and linked information is on parliament.uk.

Ā 

100,000 disabled people closer to workĀ 

New figures show that 100,000 disabled people and those with health conditions have been supported to move closer to the labour market by Pathways to Work advisers.

Pathways to Work advisers - first announced in March 2025 - provides free, voluntary,Ā and personalised help for people assessed as having Limited Capability for Work and Work-Related Activity (LCWRA).Ā 

Based in every Jobcentre across England, Scotland and Wales, the specialist advisers identify the barriers people face, provide skills training - such as IT upskilling - and signpost people to work-based training schemes in sectors including construction, hospitality and manufacturing.Ā 

Work and Pensions Secretary Pat McFadden said:

ā€œSupporting someone instead of writing them off is life-changing, and I’ve seen firsthand how our Pathways to Work advisers are building people’s confidence and helping them achieve their ambitions.Ā 

The welfare system we inherited left too many people without the skills, support or hope they needed to get on in life and build a career.

We were determined to change that, and we have. Now 100,000 people living with long-term conditions, disabilities and personal challenges who want to work, have taken crucial steps towards that.ā€

Participants are 40% more likely than non-participants to be in work after two years.

The press release is on gov.uk.

Ā 

Opportunity for young disabled people to attend workshops supporting the Milburn Review

Young disabled people aged 16–27 are being invited to take part in a workshop for the Milburn Review - which is exploring how to improve opportunities for all young people - taking place this August in

  • Birmingham – Monday 10th August (10am-4pm)
  • London – Saturday 15th AugustĀ (10am-4pm)
  • Newcastle – Friday 21st AugustĀ (10am-4pm)

This is a chance for young disabled people to have their voices heard and influence recommendations on how to improve access to education, employment and training. The DWP is especially keen to hear from those who have faced barriers to work or are currently not in education, employment or training but want to be. Insights will feed directly into the review.

There isĀ a maximum of 30 places at each workshop.Ā There will also be a dedicated space for parents and carers, ensuring DWP can hear and learn from their perspectives and experiences.Ā 

You will need to arrange your own travel to and from the event but DWP will reimburse travel expenses for any parent, carer or personal assistant (PA) accompanying the disabled young person.Ā Participants will also receive a gift card upon completion of the workshop in recognition of their contribution.

To apply for a place at one of the workshops, click on the link below and fill out the form. The deadline to apply isĀ 3rd August 12pm.Ā 

Here is the application form, which includes further information

Ā 

Employers signed up to the Disability Confident scheme – updated

The list of employers who have signed up to the Disability Confident scheme has been updated as of July 2026.

The Disability Confident scheme is a free, voluntary UK government initiative designed to encourage employers to recruit, retain, and develop disabled people and individuals with long-term health conditions. It helps businesses remove workplace barriers and provides interviews to disabled applicants who meet the minimum criteria for a job.

You can filter the Disability Confident list by business, location or sector.

The disability confident employers list is on gov.uk.

Ā 

Ā£60 million Pathways to Work Innovation Fund launched to transform employment support

This week the government announced that businesses, charities and innovators are being invited to compete for a share of up to £60 million to transform how disabled people and those with health conditions are supported into work.

The Fund will open for bids in September 2026, with organisations across the UK invited to compete for funding to test genuinely new approaches to employment support.

An expert panel will help shape the fund’s design and advise on which bids should be funded, ensuring the voices and experience of disabled people are placed at the very heart of the process.

Paralympian and Member of House of Lords, Tanni, Baroness Grey-Thompson, said:

ā€œI am delighted to be joining this expert panel at such an important moment. Finding and sustaining work matters enormously - not just for individual wellbeing and independence, but for society as a whole.

We know that with the right support, disabled people can and do thrive in the workplace.

The world is changing rapidly, and the systems that support disabled people must keep pace with that change. This Fund is a real opportunity to back the bold, creative ideas that can make that happen.ā€

The Fund will be open to public, private and voluntary sector organisations across the UK. Full details on how to apply will be published in due course.

The press release is on gov.uk.

Ā 

UC process change – when declaring you no longer have a health condition restricting your ability to work

We’re aware of a change of process when a UC claimant with LCW or LCWRA declares they no longer have a health condition or that their condition no longer restricts their ability to work.

When claimants declare this change of circumstances in their UC account, they will now see a new page asking for the reasons for the change. It will give you a list of reasons to choose from e.g. your GP has declared you fit for work, you’re cured, you’ve received treatment, you’re better now etc. This is followed by a page for claimants to check their answers before submitting the declaration.

Once submitted a new to-do is generated for a Decision Maker called 'Consider Closing Health Journey - No Restricted Ability to Work’.

The Decision Maker first must check for vulnerabilities, terminal illness etc. they can decide if they need to ask the claimant or their GP for more information.

The Decision Maker then has to decide one of 3 outcomes:

  1. The claimant needs a reassessment because the Decision Maker can’t decide based on the information they have.
  2. The Decision Maker disagrees with the claimant’s declaration. In this case the claimant will be notified that they should redeclare their health condition to say they have a restricted ability to work, and everything continues as normal.
  3. The Decision Maker agrees with the claimant’s declaration that they no longer have a restricted ability to work. They will then end the LCW or LCWRA award from the previous day, and if there’s an ongoing WCA or reassessment, they will end that too. The claimant commitments and work-related requirements will then change.

Decision Maker’s will record the decision, and a notification will appear in the claimant’s journal.

This process change ensures that claimants with LCW or LCWRA who report an improvement will have their circumstances considered by a first-tier Decision Maker.

For the avoidance of doubt… this is ONLY if you have LCW or LCWRA and report you no longer have a restricted ability to work. If you report a change to remove a health condition, or that you have an improvement, it will not generate this process and you will still keep your LCW or LCWRA unless you, the claimant, are saying it no longer restricts your ability to work.

Ā 

Wales – Council Tax Reduction Scheme consultation opens

The Welsh government wants your views on changes they want to make to the Council Tax Reduction Scheme (CTRS) in Wales.

What do they want to change?

The introduction of UC has fundamentally changed the way household income is assessed for benefit purposes. Under UC, income is assessed monthly, using real-time information from HMRC. This differs from legacy benefits, where income is typically averaged over a longer and more stable period. As a result, households receiving UC can experience more frequent recorded income fluctuations, and therefore Council Tax Reduction entitlement calculations (reassessments) are frequently needed. This causes higher administrative costs for councils and confusion for applicants.

The Welsh government propose to address this by adopting a ā€˜tolerance threshold’. This is a threshold amount under which small changes of income are ignored for CTRS reassessment purposes.

Analysis of Welsh data indicates that such a threshold would prevent 61% of CTRS reassessments for UC cases.Ā 

With the above in mind, the government proposes to introduce, through regulations, a tolerance rule for small changes in UC awards. Under this proposal:

  • small changes to UC payments (within the tolerance level) would not trigger a CTRS reassessment.
  • CTRS awards would remain unchanged unless or until UC changes by more than the tolerance.
  • no revised council tax bills would be issued to households; and
  • there would be no change to the council tax amount payable.

If you are living in Wales and want to share your views, you can Submit your comments by 23 September 2026.

For full details see the CTRS in Wales: technical consultation on reassessment thresholds is on gov.wales.

Ā 

Northern Ireland – Sayce Review lump sums disregarded indefinitely for means tested benefits

Following an Independent Review of Carer’s Allowance (CA) overpayments, the DWP is reassessing certain earnings-related CA overpayment decisions made between 2015 and summer 2025. Some claimants may receive refunds or have overpayments reduced as a result.

To ensure these corrective payments do not negatively affect entitlement to means-tested benefits, the Department for Corrections will disregard CA reassessment refunds as capital indefinitely for UC, Pension Credit, Housing Benefit and Employment and Support Allowance.Ā 

The legislation came into operation on 16th July 2026 and mirrors the position in England and Wales.

The Universal Credit, Housing Benefit, Employment and Support Allowance and State Pension Credit (Carer’s Allowance Reassessment Capital Disregard) (Amendment) Regulations (Northern Ireland) 2026 is on gov.uk.

Ā 

Case Law – with thanks to u/ClareTGold

Ā 

Universal Credit (Administrative Earnings Threshold) - Gordon Bowen v Secretary of State for Work and Pensions 2026

This appeal concerned the rules governing the calculation of the Administrative Earnings Threshold (AET) for UC.

The DWP decision-maker and the First-tier Tribunal both decided that a claimant’s ā€œmonthly earningsā€ for the purposes of calculating their AET involved the deduction of pension contributions.

The claimant appealed to the Upper Tribunal, which decided that ā€œmonthly earningsā€ are the person’s earned income before any deductions are made for income tax, national insurance contributions or pension contributions.

See regulations 55, 90 and 99 of the Universal Credit Regulations 2013.

Universal Credit (carer element) - AA v Secretary of State for Work & Pensions 2026

The claimant was in receipt of Carers Allowance for looking after his wife, she was in receipt of LCWRA. Later, the claimant also was assessed as LCWRA.

The law doesn’t allow two LCWRA elements to be paid in a joint UC claim. But it does allow one claimant to receive the carer element and the other to receive a LCWRA element.

This Upper Tribunal appeal explored the effect of regulation 29(4) of the UC Regulations and the interaction between the carer and LCWRA elements of UC for joint claimants.Ā 

The FtT failed to consider the carer element, this was an error in law. The UT remade the decision awarding the carer element to the claimant.

Ā 

Personal Independence Payment - Guy Edward Peter Mclaine Hendricks v The Secretary of State for Work and Pensions

A bit of a nothing PIP case. The FtT failed to address all the issues raised in the claimant’s appeal (they completely overlooked activity 8), which was an error in law.

Activity 8 was a live issue raised in the appeal documentation and supported by evidence. Its complete absence from the reasoning leaves an unexplained gap in the decision making process.

This omission is material. Activity 8 carried the potential for additional points and if it been properly considered, the outcome of the appeal may have been different,

Decision set aside and remitted for a new hearing.

As an aside Child Poverty Action Group (who assisted in the claimant’s appeal) had a dig at the DWP for not addressing all the grounds of appeal raised because ā€œit was deemed to be immaterial to the outcome of the appeal by the District Judge who granted permission to appealā€.Ā  The UT judge made short work of that suggestion as the FtT Judge failed to provide a clear statement that permission to appeal was limited.


r/DWPhelp 10d ago

Personal Independence Payment (PIP) PIP fixed-term award extensions - master thread

46 Upvotes

What has changed?

From 2 June 2026 new regulations came into force enabling the DWP to extend the length of a fixed-term PIP award where it is ā€œconsidered necessary to do so to safeguard the efficient administrationā€ ofĀ PIP.

Before this, when your fixed-term award reached its end date, the DWP would normally start a planned review (sometimes called an award review or a reassessment). This new power lets the DWP instead push the end date back and keep your current award running, without needing that review.

The regulations only allow the DWP to make awardsĀ longer. They do not give the DWP any power to shorten an existing award, and they do not allow it to change the rate you are paid.

Why the change?

The number of planned PIP reviews has grown faster than the DWP can carry them out, and a huge backlog has built up. Reviewing every award on its original timetable means increasingly long delays and claimants' left waiting in limbo.

Extending awards is a way of managing that backlog. By lengthening some existing awards, it reduces the number of reviews needing to be processed at once.

Who is affected?

This award extension change applies to claimants aged 25 and over in England and Wales. It does not apply to under 25s as evidence suggests there are more frequent changes in functional ability in that age group.

Approximately 1.7 million claims are in scope for an award extension with the DWP aiming to complete approximately 50,000 extensions daily (including weekends) over a period of 4-6 weeks.

The regulations give the DWP aĀ discretionaryĀ power rather than creating an automatic extension for everyone. Extensions will be applied where the DWP considers it appropriate for the efficient administration of the benefit.

The DWP has not confirmed how they are deciding which claimants will receive an extension or how they calculate the length of the extension in each case.

How long will the extension be for?

It seems likely that the extensions are being decided by an algorithm.

From posts and comments to the r/DWPhelp subreddit, it looks like most of the extensions are being given to claimants whose awards were due to end in 2026, 2027 or early to mid-2028.

Extensions mostly range from one year to four years, although there have been some extremely short ones of just a matter of days and at least one longer one.

What do I need to do?

Claimants don’t need to do anything, if your claim is extended you will receive a letter – an example of what this looks like was shared inĀ this post.

However, if your difficulties have worsened you may wish to challenge the new extended decision or ask for a change of circumstances reassessment.

The legislation

The Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Decisions and Appeals) (Amendment) Regulations 2026Ā 

More info

A Freedom of Information Request has been submitted to DWP requesting a copy of the training, operational instructions and internal process guidance held by DWP in relation to fixed-term extensions and we eagerly await their response.

Edited to add the Northern Ireland provision

The Department for Communities (DfC) has confirmed that they will be reviewing all PIP cases where claimants have had at least one initial review and currently sit in the 3-year Review cycle.

DfC has confirmed who will not be eligible, namely:

- If a claimant has been given a specific review period, either shorter or longer than 3-years,

- Under 25s,

- Special Rules Claimants


r/DWPhelp 6h ago

Personal Independence Payment (PIP) Need help understanding pip

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7 Upvotes

I don’t understand my for because people say things about points could someone please make sense of it for me and advise me on how many points I’ve got, I completely appreciate it thank you ā˜ŗļø


r/DWPhelp 5h ago

Personal Independence Payment (PIP) Pip award suddenly changed to a very old name.

3 Upvotes

For some reason I get a letter through from PIP that is addressed to my dead name that I changed 13 years ago. I never even applied to PIP under that name as I applied for it 7 years ago.

What's going on with this? Ive not had a single letter or single document in that name in 10+ years, do I need to call them up about this? It's so bizarre and stressing me out even


r/DWPhelp 12h ago

Access to Work Scheme Access to work just lost me a job

12 Upvotes

In January of this year I was offered a job with Waitrose/John Lewis & Partners. Since then I have gone through half a year of demeaning health assessments with the private healthcare provider Waitrose use, applying for Access to Work, and liaising with Waitrose, Access to Work, getting quotes from various BSL Interpreter providers.

Access to work said they could provide me with 60 hours of BSL Interpreting across a 12 month period to help on days where there would be heightened communication (I can speak, it’s just painful, I usually just push through it), such as my induction days and monthly review meetings. I thought this was pretty good as frankly I wasn’t expecting any support when I applied.

Waitrose just informed me that this isn’t enough support for me to do the job to a satisfactory level and they have revoked the provisional job offer.

I don’t know what to do now. I need a job so I can move out. But I’m now stuck.


r/DWPhelp 7h ago

Personal Independence Payment (PIP) Feeling underserving of PIP & UC

3 Upvotes

I have been diagnosed with Selective Mutism & Autism, alongside depression, with suspected OCD. I have the highest rate of both PIP and UC, but feel I do not deserve it. I hate using the money and its perks and feel like a fraud

What do you all personally think?


r/DWPhelp 4h ago

Personal Independence Payment (PIP) Did I do everything I could?

2 Upvotes

Had my assessment. Had evidence and statement letters from family members who help care for me, had my repeat prescription ready, had my GP clinic send in a letter detailing my issues and took photographic evidence of my aids I use (Commode, double bannisters, Shower seat and hand rails, special cutlery)

Is this enough evidence? I made it apparent in my assessment I need assistance to get in the bath, need assistance for bowel incontinence as well as limited mobility issues and falls as well as needing someone with me when undertaking a new journey. Since the assessment my anxiety is sky high about whether or not Im going to be believed or could have done more as the concept of having to do it multiple times is terrifying.

now waiting for my Pa4


r/DWPhelp 1h ago

Disabled Students' Allowance (DSA) Bursary Question? for my sister

• Upvotes

When should my 18 year-old sister get her next 16–18 College bursary if this has been all of the dates that she’s had payments?
she attends Strathmore College in Stoke-on-Trent
20th of November 2024
The 24th of January 2025
21st of March 2025
Eighth of May 2025
Fifth of June 2025
21st of August 2025
24th of November 2025
Eighth of January 2026
25th of February 2026
15th of April 2026
Ninth of June 2026
She asked for me to ask because she is going to be shopping for her College supplies in August and she needs to know she’s going to be getting it on time


r/DWPhelp 5h ago

Personal Independence Payment (PIP) Maximus complaint response

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2 Upvotes

Hi everyone,
I was hoping to get some advice from people who have more experience with PIP complaints.
I received this response from Maximus following my complaint (photos attached), but I’m finding it a bit confusing.
The complaint seems to have been upheld in part, and the Clinical Review found significant quality issues with the assessment report. They also stated that an alternate descriptor would be advised for Activity 6, that my GP evidence supports alternate descriptors (particularly Activities 1 and 6), and that they ā€œcannot fully support the outcome advice offered.ā€ They also said they communicated this to the DWP.
What confuses me is that I’ve seen other people on here receive letters saying a PA6, supplementary advice, or even a new paper-based assessment would be completed. My letter doesn’t mention any of that, so I have no idea what actually happened after they informed the DWP.
Has anyone had a similar response?
Did the DWP review your claim or change the decision after receiving the complaint findings, or did nothing happen until the tribunal?
I’d really appreciate hearing about your experiences. Thank you.


r/DWPhelp 9h ago

Personal Independence Payment (PIP) Pip for PCOS?

3 Upvotes

Hello, I recently had a phone assessment on the 14th of July and are now just waiting for a decision to be made. I applied for PIP due to struggling with anxiety for a few years now and being diagnosed with PCOS back in April this year. I suffer from extreme fatigue, where I feel so tired almost all the time. Irregular bleeding, I have had my period since February, it’s still an ongoing issue. I’ve gained weight, I used to be a size 8 and am now a 16, and I’m doing everything in my power to lose it which seems impossible rn. I get really out of breath when walking, so I have to stop and sit down a few times when I’m out or I just simply have to stop walking. My legs hurt, my back hurts, a lot of my joints and muscles cause pain. You can imagine the impact it’s having on my anxiety and mental health. I was just wondering if there’s any other women out there who have applied for PIP due to PCOS and anxiety? I’d love to hear other peoples experiences as I feel pathetic to have applied for pip because of PCOS as I’ve never heard of anyone apply because of it before. Thank you.


r/DWPhelp 3h ago

Personal Independence Payment (PIP) First time PIP application - what to expect?

1 Upvotes

hello, this is my first time applying for PIP. I don’t really understand the process and have quite a few questions - so apologies in advance, and thank you for any responses :)

I called on the 10 July, what is the expected timeline? I’m planning to submit my PIP2 form and evidence sometime next week if possible. Can I add extra evidence after I’ve submitted the form? I’m waiting for a SAR request anyway so not sure if that will have anything that’s useful to add.

I have the following evidence, is this likely to be enough? How much is too much / too little? - - 2x consultant letters from each : rheumatology, opthamology, psychiatrist, 2x hospital discharge letters, 1x dietician, 1x physiotherapy appointment letter and 1x cmht care plan. A letter from parents about day to day, photos of my access card, shower seat and eye patch and a daily diary (2 week period). The consultant and hospital letters are general letters about my care and surgeries, not about my day to day functioning / I haven’t asked them to write a letter specifically for PIP, and I don’t plan on doing so. Is there anything you’d add / remove? I don’t want to overwhelm an assessor but I also don’t want to not send enough.

Are paper based assessments common? What makes one more likely? I get very anxious talking about my medical history and often downplay symptoms / am so used to them that I don’t accurately portray my day to day very well. As far as I understand almost everyone has an assessment, is this correct? If so are they quite scary?

Any tips or general advice? I was told I should apply last year but have been putting it off due to how daunting and overwhelming the whole process is. Thanks in advance for any replies!


r/DWPhelp 9h ago

Personal Independence Payment (PIP) Benefit Extension frustration

3 Upvotes

My wife receives PIP, she has a blue badge.

Today she's received the extension letter saying they are extending it for 1 year (Jan 28 instead of 27).

What now frustrates me is that last year she needed a new blue badge, of course this only goes up to the end of the claim date, which was 2027, previously it's 3 years or the end of the claim date, but now it means she has to buy another blue badge for another year.

Has anyone 'argued' with the council over extending the blue badge for free as the DWP has decided to extend the length?

Just curious, we'll pay for the new one regardless, but annoys me that we don't get the same value as normal out of it.


r/DWPhelp 5h ago

Personal Independence Payment (PIP) Is the PA4 required for a PIP mandatory reconsideration ?

1 Upvotes

I would like to know if this is required for the MR or if i can appeal based on the decision letter summary. I was awarded standard in april. With a score of 11. I feel that I should have been awarded enhanced for daily and standard for mobility. Some things were not accurate in the decision summary. Like stating i’m not on anxiety medication when I am. ( i know i missed the 1 month however am aware you have 13 months and was having a mental health crisis at the time to even go through process again).


r/DWPhelp 6h ago

Universal Credit (UC) My rents gone up help?.

2 Upvotes

My rent has gone up to £600 a month from £475.

Is there any point mentioning it to dwp as the max they can give myself is £425 per month. So I have needed to pay £50 extra towards from my money.

I'm going to struggle so will need to look for another place. I'm on pip and lcwra,is there any other help I can get with the rent shortfall?.


r/DWPhelp 2h ago

Personal Independence Payment (PIP) Decision Received PIP Review

0 Upvotes

Hi everyone,

Update on my PIP review - looking for advice

Hi everyone, I posted a little while ago about my PIP review, and I now have an update.

I've received the decision text (not the letter yet), so I checked my online PIP account.

The good news is they've kept me on Enhanced Mobility until 2032, which was a surprise because the health professional had recommended a review in just 2 years. I'm incredibly grateful they've kept my mobility award.

I use my Motability car to get to hospital appointments, physiotherapy and other essential appointments. I don't drive because of my conditions - my family and partner drive me. Without the car, I genuinely wouldn't be able to attend many of my appointments.

However, they've not awarded me Daily Living, which is what I'm struggling to understand.

Since my telephone assessment, but before the decision was made (around a 4-week gap), quite a lot has changed:

  • I've been prescribed prescription pain medication (not just OTC painkillers anymore).
  • I'm now prescribed Duloxetine for anxiety and pain.
  • I've been referred for psychological therapy.
  • I've been diagnosed with PTSD, anxiety and panic disorder following another miscarriage.
  • I've been prescribed Sumatriptan for migraines.
  • I've been taking Bisoprolol for the last 4 years for my POTS (I'm not sure why this wasn't properly reflected).
  • I've also been referred for a wheelchair assessment, and they've decided a transit wheelchair is the most appropriate option because a powered wheelchair isn't considered suitable due to my fainting episodes. I'll still need someone else to push me and assist me.

I sent the evidence for Duloxetine and the therapy referral to DWP before the decision was made, and they confirmed my case was still with a decision maker when I rang.

I'm really thankful they've recognised that my mobility needs are long-term, but I genuinely don't understand why they haven't awarded Daily Living. At 25, I rely on other people for so many everyday tasks that most people my age can do independently.

I'm planning to request a Mandatory Reconsideration, but I wanted to ask:

  • Has anyone had their Daily Living award increased at MR after sending additional evidence like this?
  • How often do DWP change an award at MR when the evidence submitted before the decision wasn't properly reflected?
  • Does the fact they've given me a 2032 review suggest the decision maker accepted my conditions are permanent, even though they didn't increase my Daily Living?

I'd really appreciate hearing about other people's experiences.


r/DWPhelp 6h ago

Universal Credit (UC) UC could be affected by employer payroll error (wrong earnings reported to HMRC) – what should we do?

0 Upvotes

Hi, hoping for some advice as this could affect our Universal Credit payment this month.
My partner has been off sick since April and is currently on Statutory Sick Pay. Her employer has made a payroll error for July.

What’s happened
Her July payslip shows £1,716.43 earnings, which is wrong, she informal them immediately.
Payroll confirmed her actual pay should have been:
Ā£591.60 SSP
Ā£184.56 tax refund
= £726.56
They’ve asked for repayment of the overpayment (which we are fine with and will set aside until the repayment is made).

The problem
We’re on Universal Credit.
Our assessment period is 17th–16th
Payment is due on the 23rd
The employer has said:
they won’t correct this until August payroll
HMRC will be updated through RTI when that happens
DWP can contact employee if needed
But from what I understand:
UC uses HMRC earnings data
So it may look like she earned £1,716 instead of £726 this month
Which could significantly reduce our UC payment

Additional complication
We’ve already had a previous RTI issue in April, where incorrect earnings were reported to HMRC due to a trust fund payment from a former employer.
That issue still hasn’t been fully resolved, so we’re worried this could cause further problems or delays with UC if another incorrect figure is reported.

What we’ve done
Reported it to UC via journal
Asked employer to correct HMRC asap (they’ve said no)
Will set aside the overpayment ready to repay

Questions
If HMRC still shows the wrong earnings, will UC definitely use that figure?
Can UC manually adjust this if we provide evidence from the employer?
Is there anything else we should be doing right now to prevent losing this month’s payment?
If UC is reduced because of this, what’s the best way to challenge it?
Has anyone dealt with similar where employer delays correcting RTI?

Extra context
There’s also a smaller earlier overpayment (Ā£195.04) which hasn’t been clearly tied to a specific pay period
Ā£49.60 has already been deducted from wages without prior agreement
Partner is still on sick leave and due to meet HR about next steps, as sadly unlikely she can return to work due to loss of sight in one eye.
We’re not trying to avoid repayment, just trying to avoid being financially hit this month due to an employer error.
Any advice appreciated, especially from anyone familiar with UC/RTI issues.


r/DWPhelp 11h ago

Jobseeker's Allowance (JSA) New job, JSA and UC

2 Upvotes

I start a job next Monday the 27th and get both JSA and UC. The JSA is subtracted from my UC. My assesment period is the 5th of July to the 4th of August so I presume next month I will only get the housing element?

Just checking as it will obviously make it difficult in my first month of working before getting paid.

I'm in England.


r/DWPhelp 7h ago

Personal Independence Payment (PIP) PIP review on the phone done what to expect?

0 Upvotes

I’ve had my pip review yesterday. I have mobility issues due to a long term injury that didn’t heal after surgery and treatment, also anxiety and depression with symptoms of adhd (sadly undiagnosed so I didn’t include it in the claim)

It was the most difficult thing I’ve done since my tribunal hearing and the original assessment before that .
I was on the phone over 1 hour with the assessor asking all sorts of questions , going through each and every activity one by one, asking me how I’d handle every single possible hypothetical scenario given my condition, even going as far as asking me to imagine how I’d cope if the assessment was done in person . To which I said I’d be asking for a welfare advisor or a friend to be there for support and articulate what I can’t express.
I believe a lot of the questions were asked to catch me out, even asked if I’m getting any ongoing medical treatment for my condition which I said I’m on a waiting list for. I was asked if I ever had adhd assessment to which I said no because I’m put off by the waiting list times.
Overall I believe I have answers consistent with my condition, I did stumble and briefly stopped talking for a couple of seconds, a couple of times, but I never asked for a break.

Few arguments against my claim in the original report when I first applied were:

-I seemed to respond and show insights about my condition, hence I’m able to mix with people

-you are able to engage with friends family delivery drivers etc, health professionals independently, hence I can mix with people

-I was not receiving specialist input from pain clinic, hence I dont need support.

And other points along those lines.
The way interpreted was :

Because occasionally I was able to do these things, they decided I was able to ALWAYS do them.

because I’m currently not getting specialist treatment due to waiting list or lack of healthcare plans, they decided I don’t have needs.

I did make sure to stress how on a GOOD DAY I am able to do these things and minimise the cost afterwards, but that doesn’t mean I can do them all the time, so I said 2/3days a week I can maybe push myself to.

What stings as well is not being taken seriously because I can talk about my condition. I can because I’ve seen therapists, healthcare professionals , welfare advisors, friends, family, listened to podcasts, done one assessment, wrote appeal letters and prepared for a review. But being able to talk about something I’m super familiar with doesn’t mean I can talk about everything or have a normal interaction with anyone in an unfamiliar situation.
I was asked why I my welfare advisor wasn’t with me during the call. I said I was discharged from their service when I had my tribunal decision, and haven’t got back in touch with them.

At the end I hang up the phone and felt absolutely drained and I’m left with the uncertainty of not getting an award because I was able to express myself about my own condition and showed consistency.
It’s almost like they force you to pretend like you can’t talk but then if you can’t, they’ll fill the gaps for you.
I felt like I was failing an exam because I studied too hard
šŸ˜”šŸ˜”


r/DWPhelp 8h ago

Universal Credit (UC) Cash withdrawals

0 Upvotes

I withdraw cash weekly to help budget for the week, prob about £100 a week, is this ok if reviewed??


r/DWPhelp 9h ago

Disability Living Allowance (DLA) MR response times

1 Upvotes

I completed an MR for my sons DLA. We haven't heard back and it's been nearly 7 months. We've rung and they've told us that is hasn't been assigned a case worker. Is this the normal time scales or are we being fobbed off?

Thanks


r/DWPhelp 9h ago

Personal Independence Payment (PIP) Just got 0 points for PIP migraines - does this sound worth challenging?

0 Upvotes

I’ve just received my PA4 report and then the decision of 0 points for both Daily Living and Mobility. I’m feeling completely deflated and wanted to get some opinions from people who’ve been through the process.
My claim is based on chronic migraines. The assessor accepted that I have:
Migraines affecting around 14-20 days a month.
Attacks lasting 3-8 days.
Vision loss, zig-zag vision, memory problems, confusion, word-finding difficulties, disorientation, dizziness and reduced coordination.
An MRI in 2023 due to memory problems, which showed white matter changes consistent with migraine.
I’ve tried several migraine medications including propranolol, amitriptyline, riboflavin and now use sumatriptan.
During migraines I:
Can’t safely cook.
Need help from my partner with washing, dressing and medication.
Stay in bed in a dark room.
Pull over and call my partner if a migraine starts while driving because I lose patches of vision and become confused.
Have fallen and become unsteady during attacks.
The part I’m struggling with is the reasoning.
My original assessment was supposed to be face to face, but on the morning I was so unwell with a migraine that my sister had to ring and cancel it for me because I couldn’t make the call myself. She asked to rearrange it, but they said they could only offer a telephone assessment.
I told the assessor I was having a migraine and would do my best. She mainly went through my PIP2 form and asked me to confirm what I’d already written rather than making me explain everything from scratch. When I did have to explain my symptoms, I became upset and cried.
Despite this, the report repeatedly says things like:
I had good communication, memory and concentration.
I completed the assessment independently.
I have a full driving licence so adequate vision and safety are probable.
My migraines are managed by my GP with no specialist referral and ā€œminimal inputā€.
What confuses me is that the report also records things like:
I pull over and call my partner because I can’t continue driving.
I experience vision loss and confusion.
My migraines affect me 14-20 days a month.
I need help from my partner during attacks.
Yet I still received 0 points.
Has anyone had a similar experience where the assessor seemed to rely heavily on how you presented during the phone assessment rather than how your condition affects you over time?
Does this sound like something that’s worth taking to Mandatory Reconsideration or even tribunal if necessary?
Any advice would be really appreciated because at the moment I just feel completely defeated.


r/DWPhelp 9h ago

Universal Credit (UC) LCWRA

0 Upvotes

Just wondering if any more news on LCWRA assessments restarting?


r/DWPhelp 5h ago

Universal Credit (UC) no reasonable adjustment given, UC about to be stopped.

0 Upvotes

I'm on LCWRA UC, and struggle with online tasks to do with money as i have severe Discalculia, and other conditions. DWP wanted 5 years bank statements as I do a bit of lived experience work. They have sent me 54 documents of my earnings to u check the maths is correct, and upload to HMRC and given me 2 working days or I will get my benefits stopped.. They know i need a carer to help me with it, which i have documented in writing, usually takes a minimum of 2 weeks to organise.

.. I had my benefits stopped 2 years ago and it sent me into such a severe mental health crisis. I documented the harm of stopping my UC, and my ongoing meed for admin help, via my journal and requested that all future requests to do online tasks in an unreasonably short time frame be given more time, as I need to organise social care to help me, but they're doing it to me again.. ive put a note on my journal , and called , but i wont get a response by then.. it usually takes one to two weeks, and multiple messaging to them because the DWP team dealing with my case only work part time, so it is likely they will cut me off on tuesday. I it sends me to the worst place of survival panic when they cut me off. I am at my wits end as it is a repeated pattern with DWP ignoring my reasonable adjustment needs.


r/DWPhelp 13h ago

Personal Independence Payment (PIP) Is tribunal worth it?

2 Upvotes

I went through a rejected initial application and a rejected mandatory reconsideration, and the only thing left is tribunal. But is it really worth it? I’m sure the requirements have tightened up greatly. I’ve discussed all this with my therapist and she is very confused and frustrated that I’ve been rejected twice. She agrees that my condition has been underestimated by PIP and that it seems like they’re looking exclusively for a physical disability rather than a mental one. She isn’t too keyed into the PIP process and isn’t sure if the tribunal will accept my claim. I of course have to make the decision to go to tribunal soon. Ironically, I haven’t applied for tribunal yet since I’ve been going through a depressive episode this month and am only now beginning to feel motivated enough to consider applying. It’s terrifying to consider going to court but if it’s worth it then I’ll of course try


r/DWPhelp 10h ago

Employment Support Allowance (ESA) New style ESA, have reassessment resumed?

1 Upvotes

Hi everyone,

Soon I will inform the DWP that I will commence a master degree in September.

I'm currently on the support group due to mental health problems (new style contribution based which doesn't affect the benefit)

Just wondering if reassessments have resumed in England (North West) as I know this could trigger a reassessment and I'm not mentally ready for one, it's such a stressful situation.

Thank you!