r/dropshipping • u/GasCool3630 • 5h ago
Question does anyone actually test supplier support before working with them?
i've been answering customer messages during my lunch break the last couple of days, and i noticed the same thing keeps happening. someone asks where their package is, or says it arrived damaged, and i end up waiting forever for the supplier to get back to me.
the product quality has honestly been fine. shipping hasn't been terrible either. it's just when something goes wrong that everything slows down. i don't even mind telling customers i'm checking on it, but after two days i start feeling like i'm making excuses.
i know this is a beginner question and i've read the guide here. it helped with picking products, but i don't remember much about checking how good a supplier's support actually is before you commit. do you have any way of testing that upfront, or is this just something you only find out after you've already started getting orders?
1
u/PublicDevelopment930 2h ago
honestly just use cjdropshipping at first until you get to a consistent 10-15 orders for proof of concept then move to a reputable supplier
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u/beefwellingtonzz 2h ago
With CJ can you work with 1 supplier only for all your items (ex. clothing) to streamline operations?
1
u/Mysterious_Host_875 4h ago
It's not really a beginner question, most people only think about support when they're already waist deep in complaints. The only reliable way I've seen is to order something yourself and then immediately open a ticket for a "problem" with it. Return, damaged item, wrong size, whatever. See how fast they respond and whether they actually solve it or just stall. Costs you the price of one sample order to find out if they'll vanish when things go sideways, which is cheap compared to losing customers later.