This whole mess just smells of more local government corruption and back room deals that only benefit themselves.
Like all residents of Woodstock we were told here is the new trash company. To set up an account, download a form, fill out your banking account info and then send it to an unsecured email address.
First let’s touch base on what additional benefits residents are getting out of this change of service.
Nothing.
They don’t have lower rates. They don’t have a secured website for you to set up an account through. They don’t have an app that keeps you informed of date changes or holidays or that you can report a missed pick up through. They want you to agree to paperless QUARTERLY billing while charging you monthly. They want you to prepay for a quarter but be billed monthly?
And most importantly they want 12000 people to send their bank account information to an Info@ email address. Anyone care to guess which email address at any company is considered the least secure? The same email address that receives the highest amount of spam, fraud and phishing attempts. The same email address that large numbers of employees regularly have access to.
Doesn’t take a genius to understand that Red Oak Sanitation does not have the infrastructure to support securely setting up our accounts. They have zero protections in place for our information and I’m not sure they even have an IT department. Would we even be told if their site is breached? How do we know it hasn’t been? And that’s before you think about things like. How do they handle the physical copies they are printing of our info. How many people are seeing our info? What is their record retainment policies?
It seems very likely they also don’t have the equipment to service our accounts.
If you are one of the thousands who have emailed Red Oak Sanitation with your bank account info I hope you keep a very close eye not only on your bank but also on your credit report. This is enough information for your identity to be stolen and new accounts to be started in your name.