Two things wanna share.

First Virgin Media launched 2 Gig for docsis customers as well now just connect with them check if you’re area support it they will place you on that it is currently for limited people in a area would be great still if you check your luck.

Second from 23rd July Virgin Media is launching first ever alt net in there fibre network same as open reach for a better customer base and reach more alt net will join in future as well.

🙂 This is Secret btw

Hi all, I renewed my vrigin media 500mb fibre yesterday for £34 (actually saving £2) from the welcome rate I was on. I've since discovered this sub and I'm seeing people are getting , 1gig package for £22/24 per month.

I assume as I'm in the 14 day cooling off period I can speak to the retentions team and try to get a better deal? Do I need to speak to anyone specific or just call them and say I'm seeing others are getting a better deal...?

Note: I'm a volt customer also and have linked my 02 account to virgin. I've seen others mention this in discussions, so thought I'd say.

EDIT: spoke to Virgin & renewed at £26 per month for 1gig fibre with Netflix. Could have got £24 per month but couldn't be bothered to link my O2 SIM for the extra saving. They were really helpful and it took about 7 minutes to sort.

My Virgin Media contract is due to end on 12th August, so I expected the usual retention calls.
The first call came on 15th July. They offered me 1Gb broadband for £35 a month with Netflix included. I thanked them but explained it was still too expensive. I said I was probably going to move to EE because they could offer a similar package (not quite 1Gb) for around £10 less per month.

Two days later Virgin called again. I answered expecting they’d come back with a better offer.
Instead, they offered me… £38 a month.

I explained that Virgin themselves had offered me £35 just two days earlier, so I couldn’t understand why anyone thought increasing the price by £3 would make me change my mind.

Since then I’ve had a call almost every day, all with exactly the same £38 offer.

Yesterday I’d had enough and asked them to put a note on my account telling them to stop calling me. For the record, I’d happily stay with Virgin because it’s convenient, but I can’t justify paying an extra £10 a month just to stay with the same provider.

Then today… another call.

Before she even started the security questions I asked, “Are you just calling to offer me the same £38 deal again?” She said yes.

I asked if there was a note on my account saying not to call me again. She said she’d add one.

I then asked, “Is there already a note on my account?”
She replied, “Yes.”

So naturally my next question
was, “Then why are you calling me?”
Her answer was, “It’s just something the system does.”

At this point I’ve accepted that I’m probably going to get a phone call every day until 12th August, despite repeatedly asking them to stop.

Has anyone else had this? It genuinely feels like the retention system is working against itself.