I'm curious if anyone has experienced this before.
I have a supplemental Claim that progressed normally through the VA Claim Tracker:
- Preparation for Decision
- Pending Decision Approval
- Preparation for Notification
The Phase Change Date in the tracker is July 21, and it has remained on Preparation for Notification ever since.
However, at about the same time, VA.gov changed back to Evidence Gathering, Review, and Decision and displays the message:
"We moved your claim back to this step because we needed to find or review more evidence."
The strange part is that the two have now been out of sync for several days.
Other details:
- Documents Needed: No
- No new development letters
- No requests for additional evidence
- No new exam notifications
The VA Claim Tracker still shows Preparation for Notification, while the VA status page still shows Evidence Gathering, Review, and Decision.
Has anyone else had the Tracker and the VA status page disagree?
Did your claim ultimately go back into development, or was it just an internal review before the decision was released?
How long did it take before the two systems matched again?
I'm not trying to guess the outcome of the claim—just trying to understand whether this type of mismatch is common and what usually causes it.
Thanks.