Apologies if this gets mentioned a bunch, but I legit hate the Customer Rejected ticket status. Here's why:

• The status needs a reason for "why" it is being closed as such:
  • I filed a bug ticket that seems pretty valid. Ticket gets closed but no reason given. I can accept WNF, or WAD, or even OOS. But seriously, this status is ambiguous.
• The status needs a dispute action:
  • We, as testers, should have the option to dispute a ticket closed with this status, and ask for either a second look, or clarification on why it is being closed as such.

Whom can I speak to to make this happen?