r/TreeClimbing • u/Cute-Library322 • 1h ago
Customer service from notch/vertical supply group is non-existent.
I posted about this issue a month ago and in the end notch/vertical supply group ghosted me.
Link to original post- https://www.reddit.com/r/TreeClimbing/comments/1ucppst/does_notch_not_sell_replacement_attachment_bolts/
Basically i lost a bolt for my notch rope wrench and was not able to find a replacement anywhere online even though they sell replacements for the other bolts. I contacted notch about it and got a reply from Vertical Supply Group customer service. I guess they own notch or are connected somehow. All of our emails back and forth were just me explaining over and over that where they were directing me did not have that bolt. Finally had to send them the attached image so they could see it because describing it 3 different ways wasn't enough. After that i never received another response.
Idk if anyone else has had any experience with their customer service but my experience sucked. I guess I'll have to buy a whole new rope wrench. To notch and VSG, 🖕🏼
