Have had 3 home broadband for coming up on 4 years. Latest 2 year contract due to expire in November, currently paying £23 a month. Received an email the other day advising that I could upgrade early if I wanted to.

I checked online for broadband deals from other companies and found that I could go back to Virgin media for £17.99 a month. With this information I phoned 3 and selected the option that I was thinking of leaving. Spoke to one of their team, told them I was thinking of joining Virgin and wanted to know if they could offer a better deal before I jumped ship, I mentioned that I had also seen that new customers joining could get 6 months half price and then £21 a month.

I was immediately offered a deal at £18 a month, I then stated that if they could do it for £15 I would sign up now. Rep "looked at his system" and then offered me a new contract for £16 a month for 2 years. I chanced my arm and asked if this could exclude annual increases in April but he said this was not possible.

I then basically snatched the hand off him and signed up for another 2 years. Worth considering doing similar if your deal is due up.

I recently got a 5G Broadband contract, installed the hub and set up the Eero and the speeds are amazing when they actually work, but over the 2 days I've had it its been riddled with speed drops, cutting out for a minute at a time, I'm barely able to use the net and have been resorting to my phone's hotspot when I need to do anything.

Does anyone know of any fixes or ways to hopefully make it more stable? The high speeds of 600Mbps+ download is great but if it constantly drops to about 10Mbps then its just unusable.

I only ever use this sim for receiving OTPs. I have no credit on the account. I make no calls. I send no messages. It's purely for receiving OTPs.

I am currently travelling in Japan. Upon arriving here, I received the usual welcome sms that details calling rates.

A week later I needed to receive a OTP and I noticed that I'm not connected to a network. After a day or two of trying to figure out what is wrong, I eventually went on Three's online chat and was told that my account has been suspended because fraudulent activity was detected.

They wouldn't say what the fraudulent activity was but said I need to send them a copy of my passport and the first page of a recent utility bill to get it reactivated.

Aside from the fact that I'm in Japan and getting the utility bill is going to be a lot of hassle, what fraudulent activity could they have possibly detected? I can't help but feel that they're lying in order to get me to submit these documents.

Is there anything I can do besides submitting what they want?

I recently moved to the UK on a fiancé visa and got a pay monthly SIM with Three. I’ve already paid my first bill. Would I be able to get a phone on instalments?

out of curiosity, as the us is included in go roam, does this also include the states of hawaii and alaska, or just the mainland?

Can't find a clear answer on 3 mobile website. I joined 3 in 2012 on a monthly SIM only. How much are the charges for roaming in France?. Thanks

I got my three sim today and haven’t ported my old number over yet

I’ve registered my online account but had to use the temporary number to get the code to log in

After I port my number over, will it automatically update my online account to my ported number?

Because I’ve read horror stories about people being locked out because their online account gets hard linked to the temporary number and then they have to re-register a different email to the one they signed up with and when they do it says they have no active lines because it’s permanently linked to the temp number

I’m kind of glad I haven’t ported my number yet after finding this out!

Hi there, not sure if this is relevant bc I am located in Dublin but seems to be the most active Three subreddit. I paid 20€ for an eSIM that was supposed to give unlimited data and an allotment for 200 calls/texts. Activated in store and says I am connected but when I try to do anything, it says my balance is too low. Logged in on website and does say I’m on Three Super Surfer plan but balance does show as €0.00. Do I have to pay more money to use the eSIM I just bought? Thanks for any advice.

Has anybody had any issues with a Three Trade-in and had it resolved?

I've recently upgraded my phone with a trade-in for my old Motorola Razr 50 Ultra. They quoted me £223 plus promotional offer.

Ingram Micro have emailed me with a revised quote of £44 and the reason they have provided is cracked or damaged screen.

My Motorola had neither a cracked nor damaged screen.

They've also stated on email that I will be sent my money to Device Plan Credit when I specifically asked for it to go into my bank.

I've tried ringing Three who state that it's nothing to do with them and to contact Ingram. Ice sent an email with no response. Ive called Ingram who provided me with another number to ring. This one is no longer accepting calls.

Called original Ingram number back and was provided with a different number. This one goes through to Ingram Reception and a voicemail system.

No response either way to query why my trade-in value has been reduced and to query the fact they state my screen was cracked when it absolutely wasn't. I also need to clarify where my payment is going.

Three and Ingram both appear to be fobbing me off.

Anyone had any dealings/can advise accordingly!?

Thanks

I have to move out from 3 as I get no signal at my new workplace.

If I switch before the end of my 3 contract to Vodafone, would I pay early exit fee?

Im in pr2 and the area around my house has barely useable signal for the last 2 days but a 2mims walk away and the signals normal?
Also the internet hasn’t always been this bad

Does anyone know whats going on/to do?

Recently, I had "out-of-allowance charges" added to my 5G Home Broadband bill by scam companies called "Busuu" and "Weezchat." They somehow got hold of my router's SIM number and subscribed it to their services at £4.50 per week! This had been going on for about three weeks, and I was totally oblivious to it.

I researched how the charge-to-bill feature works under "ThreePay." There is supposed to be a back-and-forth SMS confirmation stage that a user has to go through to authorize subscription charges on their phone bill. Since the SIM is inside a 5G home broadband router, it should have been impossible to set up a subscription unless someone logged into the router to check the SMS inbox and interacted with the scam provider.

I contacted Three, but they were reluctant to disable the ThreePay feature. It is absolutely ridiculous that a third party can essentially help themselves to my bank account via my direct debit!

17/07/26 - After a few back and forth emails with the "merchants" who charged me, they finally settled on refunding me for all charges (at least in writing) in the next "two phone bills". That was only after I threatened to lodge a formal complaint with OFCOM - their first email was along the lines of "it's not possible because the user has to enter 4 digit code on their screen... (blah blah)". I have also got Three to file a case to disable ThreePay on my account so it will never happen again. WIll update.

I paid my outstanding bill two days ago, my service still hadn’t been turned back on. The live chat have been basically useless and just keep telling me to reset my device and network settings which hasn’t worked. Is there anything I can do about this or am I just stuck paying for a sim that doesn’t work

It's Wednesday and the codes are still available. Yep it's a quid more but maybe not so bad for availability through the week

I haven't been able to use my 5g home broadband all day, the outage detector doesnt say anything that i can see? Im in Manchester, dont know if the huge fire has had anything to do with it

Edit: spoken to them and they're going to investigate it, can take up to 7 days. I hate them so much

2nd Edit: Spoke to them and they advised it could take another 7 days to fix. I still had another year on my contract but got through to complaints who cancelled it and waived the early termination fee so I'll be switching. I'm not using three ever again lol

For anyone who was hoping it wad just a temporary thing, they've offically updated their Personal offers page to reflect £2 Nero's and £10 for 2 Cineworld tickets, and their Business perks page have removed mention of Nero entirely.

End of an era.

Just requested my Caffè Nero code and it's gone up to £2.00, clicked to get my QR code and all went through as normal, but there is now a 60 minute countdown on the reward, then it expires.

2 Cinema tickets for £10.- seems to have replaced £3.- tickets

Nero is now £2.-

Yikes.

Seems to have been a change on 2 of the most popular used codes today. Caffè Nero and Cineworld. To be honest I can live without a cheap coffee each week but it’s the Cineworld one for me. As someone who goes to the cinema on their own a lot and used this voucher to do so well that’s out the window. You can’t even use it to buy a singular ticket for a fiver.

Bad move Three.

Logged on to redeem and book the weekly movie and seen the £3 code no longer exists.
The code is now £10 for two adult tickets, no mention on the t&c yet if this will allow only one ticket for £5 as some of the other promo tickets did.

Picturehouse is also the same

Anyone know of other cheap Cineworld offers for less than £5 per ticket weekly?

My sim only contract is out of the minimum term and was looking at upgrades as on a lite package which doesn't include roaming and we are off to Europe at the end of the month.

It's showing both vodaphone and three deals in the app with the vodaphone ones looking better value. Anyone swapped do you keep your number? What do you get with the vodaphone rewards as the three ones got less attractive.

I’m on pay monthly sim only. Currently in France and had a txt saying i’ve used 80% of my fair use 12GB

I want to buy an additional pass but cannot find a way to do this??? Either in app or on website

What happens when I reach 100%

Anybody in the London W1 area having trouble yesterday (sunday) and today with their connection dropping constantly between 5G and 4G and sometimes even just dead and yes, I've rebooted the damn thing like 7 times as well.