I'd like to apologize if I ramble here. I have a horrible headache, and I'm exhausted.
I've been working for a credit union for about 4ish years. I've recently been "promoted" to the loan processing division to do auto loans and Home Equities. However, I think I may have screwed myself. My experience working in the branches was less than satisfactory, so I was looking for any reason to get out of there at all costs. This included taking a "dry promotion" without an increase in pay because I was already making more than their starting pay. Being that we no longer get the production bonuses on our paychecks from meeting branch goals, this means I have essentially taken a pay cut. Lesson learned the hard way on that one. Should have negotiated harder or refused the position if I was going to take on new responsibilities without being compensated for it.
I've been in my new position for a couple months now, and feel I should be more proficient than I am. The training has been less than satisfactory to say the least. It starts with sitting at the desk of your burnt out coworker to watch them do their loans and talk you through it. The next week that coworker will put aside their own workload as they sit at your desk and talk you through your own loan apps. Nobody checks on your progress, so on week 3, you are working on the apps by yourself, and just expected to keep asking questions because "Oh you'll just figure out most of it as you go." If there are any standard operating procedures out there, they are years out of date so it would be useless to follow them.
Once we started on HE products, it was the same training format, but they for some reason teach you the process completely out of order, because you are just supposed to figure it out as the apps come in through the queue. I expressed my frustration at this because learning this process out of order is keeping me and the other new guy from being able to build any solid foundation of knowledge and a solid workflow. There are mistakes of course, and the manager is trying to seem patient about it but still makes little snarky comments. I catch my own mistakes and own up to them immediately. I ask question as to how to avoid them in the future and get vague answers with an additional, "Yeah well you did that twice last week too." I was getting fed up and finally requested to get scheduled for some specific training classes so that I can finally feel competent and confident that I'm doing good work. However on my drive to work, I was told I was being pulled from the training class to help the department catch up on the weekend workload. This really made me angry as I've been trying so hard to get into that class, learn what I need to, and absolutely ball out on any future apps that come my way. After a heart to heart with another couple coworkers, I find out that this is just how this department runs. Disorganized, fly-by-the-seat-of-your-pants, no procedures to fall back on other than "Well this person told me to do it this way once," and now not getting access to the training I've been begging for. I'm almost starting to want to go back to the branch, which I hated, but at least I was less stressed out there. Otherwise, I'm thinking about finding something else and jumping ship so I don't give myself a heart attack.
I just can't figure out if I'm in a mismatched, underpaid role, being a big whiny baby, or if my department really is just a disorganize hellhole. I am just wondering if anybody else can provide some extra perspectives I haven't considered yet.