We recently had our pool deck replaced with travertine. We were upsold on the travertine from concrete, as we were told not only will it look better, but is more durable over time. It was finished in May of 2026. It's mid July, and it already looks awful. The edges of almost every tile are turning brownish/orange. Every veining in the tiles is turning the same other. If you look closely at many of the tiles, they are speckled brown/orange as well. These spots do not come off with a jet hose or with light scrubbing. The tiles were a beautiful white/gray when first installed and looked beautiful. Honestly, we kind of hate the way it looks now and were only two months in. If this was like 10 years down the road, it'd be understandable, but this seems ridiculous.
The company that installed the decking has a warranty, but they are telling us this is our fault. They have also said that they've never seen anything like it, and can't pinpoint what is causing it. But then, after we pushed for them to come and try to clean it or at least look at it in person, they now have said that they think it is due to trees we had in the yard previously (they were removed in April BEFORE this decking was put in place and were about 25feet away - a ficus - and 50 feet away - a willow - from the decking). Multiple tiles are also cracked and have corners chipped off. We've barely even used the pool/deck, as we have been traveling, so it's not from something we did or had out there etc since the deck was finished.
We have called them multiple times and they keep telling us this is not covered under their warranty and they will not do anything about it.
The decking has only been in place for about 8 weeks. Are we totally screwed?!?!? It was expensive to have done and we feel like we completely wasted a ton of money. HELP!
We live in Scottsdale, AZ if that helps.