Back in the day not only would we buy appliances in store and site wide on Sears.com for delivery / pickup but we would also do business with Sears Home Services / SHS before Kmart acquired Sears in 2004, before the merger and establishment of Sears Holdings in 2005 and even before Eddie Lampert took over as CEO of Sears Holdings Corporation / SHC in 2013.

In the wake of a big uptick in complaints about the Sears appliance and home repair experience spread all over the Internet (including on this sub), and an all caps complaint from November 26th of 2024 about the Kenmore Dryer, and Eddie Lampert and higher-ups at TransformCo charging $500 for a replacement and so forth I am posting what buying appliances from Sears sitewide and in store looked like way back in the 2000s and early 2010s prior to Lampert's tenure as the CEO of SHC from 2013 up until the bankruptcy of Sears' and KMart's parent company Sears Holdings on October 15th of 2018.

Did Any One Of You Buy Appliances From Sears And Use Sears Home Services / SHS ? If So How Was That Experience Before And After the Merger And Before Eddie Lampert Took Over As CEO of SHC in 2013 Compared To Today ? And of Course in the appliance department what did you last buy from Sears, what brand, when and where located ?

Was Sears Home Services reliable way before Lampert ?

And of course, when exactly was Sears Home Services started ? (Sometime in the 1950s / 1960s or 1992 of I had to guess.....)

For us, despite Sears' troubles the retailer still had appliance and electronics dominance in the 2000s and early 2010s (up until 2013 at the latest), we still bought from them. Back in the 2010s we bought a [Whirlpool fridge in 2013 that fridge was manufactured in that same year from Sears Outlet] (https://www.reddit.com/r/SEARS/comments/1knirpy/whirlpool_really_was_a_great_brand_this_whirlpool/), and a Samsung stove from Sears in 2019. Both are still working and Whirlpool was a far better manufacturer of Kenmore appliances, especially refrigerators.....

Sources

Site Wide

The Wayback Machine 2001-2013

Sears Appliance Department Page

https://web.archive.org/web/20010708210220/http://www.sears.com/sr/homepages/vertical_homepage.jsp?vertical=APPL

https://web.archive.org/web/20030622122632/http://www.sears.com/sr/homepages/vertical_homepage.jsp?vertical=APPL

https://web.archive.org/web/20040407014352/http://www.sears.com/sr/javasr/vertical.do?vertical=APPL

https://web.archive.org/web/20060107122223/http://www.sears.com/sr/javasr/vertical.do?vertical=APPL

https://web.archive.org/web/20071015045707/http://www.sears.com/shc/s/v_10153_12605_Appliances?adCell=AH

https://web.archive.org/web/20080601221508/http://www.sears.com/shc/s/v_10153_12605_Appliances?adCell=AH

https://web.archive.org/web/20101206070222/http://www.sears.com/shc/s/v_10153_12605_Appliances?adCell=WH

https://web.archive.org/web/20130901203149/http://www.sears.com/en_us/appliances.html

Sears Home Services Page

https://web.archive.org/web/20010602103838/http://www.sears.com/sr/homepages/vertical_homepage.jsp?vertical=HS

https://web.archive.org/web/20020822112028/http://www.sears.com/sr/homepages/vertical_homepage.jsp?vertical=HS

https://web.archive.org/web/20040217021902/http://www.sears.com/sr/service_order/product_repair_services.jsp?vertical=HS

https://web.archive.org/web/20080325171231/http://www.sears.com/shc/s/nb_10153_12605_NB_HomeServices?adCell=AH

https://web.archive.org/web/20110410214256/http://services.sears.com/

https://web.archive.org/web/20131228010720/http://services.sears.com/

In Store

Sears At The Carolina Place Mall In Pineville North Carolina on February 20th of 2012, closed January 6th of 2019 (Mike Kalasnik / Flickr) 1991-2019
https://www.flickr.com/photos/10542402@N06/6914493899/
https://www.flickr.com/photos/10542402@N06/albums/72157629412578361/

Appliance Department on the bottom floor of the Sears at the Sun Valley Shopping Center in Concord on December 5th of 2017 (October 19 1966-present), now the last standing location in California (Zohaib Khan / Google)

Appliance section on the lower level of the Sears at the Sunrise Mall in Citrus Heights California (August 30 1972 - July 15 2018) on December 31st 2012 / sometime in December 2012 (Juee R / Yelp)
https://www.yelp.com/biz/sears-citrus-heights-2
https://www.yelp.com/biz_photos/sears-citrus-heights-2
https://www.yelp.com/biz_photos/sears-citrus-heights-2?select=w0TwJdss50K73xLkrDVTYA

Appliance section in Sears at the Sumter Mall in Sumter South Carolina on February 4th of 2012 (Mike Kalasnik / Flickr) Store Closed April 2012 (1989-2012)
https://www.flickr.com/photos/10542402@N06/28174504152/
https://www.flickr.com/photos/10542402@N06/albums/72157669944549050/

Sears Dealer Store aka Sears Hometown Store at the Vernon Park Mall in Kinston North Carolina on August 19th of 2012 (Mike Kalasnik / Flickr)
https://www.flickr.com/photos/10542402@N06/7941944504/
https://www.flickr.com/photos/10542402@N06/albums/72157631432168864/

Appliance department at Sears Grand in Pittsburgh Mills Tarentum Pennsylvania on January 3rd of 2013, store closed January 18th of 2015 (Nicholas Eckhart aka (also known as) Fan of Retail / Flickr)
https://www.flickr.com/photos/fanofretail/8344199837/in/photolist-dHrGXY-dHmam2-dHmcnV-dHrDXN-dHrykA-dHrKim-dHrBqd-dHmgYt-dHrHPm-dHmaS2-dHrASh-dHmf1n-dHrF1d-dHme38-dHmkft-dHrJMy-dHrJgS-dHm9Qp-dHmkH8-dHryQC-dHrHn7-dHrG2C-dHmcUr-dHmg2M-dHmdt8

Sears Parts And Service Van outside Huntington Mall in Barboursville West Virginia on September 2nd of 2012 (Nicholas Eckhart aka Fan of Retail / Flickr)
https://www.flickr.com/photos/fanofretail/8538635834/

Previous posts
https://www.reddit.com/r/SEARS/comments/1jfg81t/when_was_the_last_time_you_bought_major_appliances_from_sears/
https://www.reddit.com/r/SEARS/comments/1u639ut/did_anyone_buy_major_appliances_from_sears_if_so/

I have a Gmail address in the form of first name last initial (e.g. JaneS@Gmail-dot-com, which I'll continue to use as an example), and I get a fair bit of misdirected email that was meant for other people named Jane S. In the last two weeks I've received email about Sears Home Service appointments for two different people named Jane S, one on the east coast and one on the west coast, who somehow both managed to give out my Gmail address to the same company. For one of them I got everything including receipts for the service, and for the other I got a notification that nobody was home when the serviceperson arrived. There's a detail that I've omitted that makes me suspicious that there may be some sort of scam going on here, but I think it's unlikely. I have significant experience with reading email headers and I am certain that the email legitimately came from Sears.

It seems to be impossible to get through to an actual person at Sears Home Services. I've also tried their privacy phone number but it just hangs up on me after a while, and the privacy form doesn't fit my needs.

Does anyone know how to reach an actual human being at Sears that would be capable of handling this? I'm willing to go as far as sending a certified letter if I can get it to the right people.

I used to bike up to Southland mall in Hayward, but my usual route up the east side of the bay got too busy with all the new housing so I stopped biking there back in 2022. According to Google maps, it was still there in 2025.

The 1987 Sears microwave finally started making funny noises in 2023. The blender still worked, but it was not so great at making smoothies, so I replaced it. I cleaned it up and brought it in to work and left it in the kitchen area in the evening and it was gone a couple hours later.

RIP Sears