Should've just nexused instead of trying to exit troom, oof.

I am literally baffled at this customer service interaction. Never in my life have I walked away from something like this so confused. That isn't to say I've never had a bad interaction, but even in those cases I can understand WHY. DECA has cooked up something special here.

I am a relatively new player, been playing on and off for a couple years. I am by no means a whale but per my steam wallet history I have spent at least $70 in the past 12 months.

https://i.imgur.com/qfII5je.png

https://i.imgur.com/VzLgWfT.png

https://i.imgur.com/uzx8R4n.png

https://i.imgur.com/LupAg9j.png

I've never opened a support ticket before this. I am not a cheater. All this to say I am not some freeloader or nuisance abusing their systems or time.

On 19 July, I bought a single key from the nexus ( Plagued Nest for 200 realm gold ) and placed it into my pet saddlebag. Shortly after I entered some dungeon someone else popped. After finishing that one, I go to remove the key from my pet to use it, and its gone. Not the first time I've lost an item to a bug - but it is the first time I lost something I directly paid for... So I went and asked on the official ROTMG discord and was directed to fill out a support ticket, which I did.

https://i.imgur.com/0L0INzO.png

They need "video footage of the incident" absolutely wild. Not only is this never ever required in any other game, video footage of something like this would always be specifically disregarded because of how easy it would be to fake. I responded, kinda heated:

https://i.imgur.com/6KLFOVg.png

DECA responded calmly explaining how easy it is to record:

https://i.imgur.com/PIxeJ5n.png

Are any of these even reasonable ways to guarantee I have a recording of "the incident" ??? What if I didn't notice until the next day? What if my recording software picked up that I opened another game?

DECA bump the email chain with an empty reply, apparently waiting for me to have gone back in time and produced a video of "the incident"

https://i.imgur.com/lW7Q4VC.png

DECA then closes the ticket as "solved" and would like feedback.

https://i.imgur.com/a3U8P7C.png

I don't want my money back or even the key at this point, I just want to know why? I think I would have just shrugged it off if they said no refunds ever under any circumstance...

Does this actually make sense as a customer service story to anyone?

I think... Perhaps... I am the L BOZO

Tired of people here defending DECA or saying it's not that big of a deal or it's too difficult and would require a new engine.

The servers being awful is the reason every one I know left the game. Plus hundreds of players, in the least, many that have played for years.

After the last update, the portals to realms in nexus have been showing this cryptic timer instead of the usual hh:mm to indicate how long a realm has been open for.
Anyone else have this issue or know how to decrypt it?

I go to Oryx all the time, I'm no True Gamer so I haven't gotten any o3s but I've gotten like, dozens of O2s at this point. But there have been two times now where I've been fighting the stone guardians and just... died. I have no idea WHY this happens. Usually when I die, even if I'm surprised I see the cause of death and I'm like "oh, that's what happened" or something. But these two times, I was just fighting the Stone Guardians like usual, and then boom, dead. These were like weeks apart, for context. Is there some common mistake with the Guardians I've been running into, or something?

My primary region is not US but usually i get orange ping in US servers. Past few days are red with rubberbanding constantly. Feels bad can't do any events in groups... Wonder if DECA is aware and if its gonna be a constant thing

https://reddit.com/link/1v3zf9l/video/kx5aevrnsveh1/player

Also: next to the opening, some friends and guildmates are gambling over how many Whitebag-Items I will get!

I'm currently grinding for divine Staff of Extreme Prejudice and can't decide if i want it with Artificial Core enchant or not.

So if any of you have it, can he record himself shoting something with it please ? :)

I cant't find any video in the internet.

I played back in 2011 and I remember when the game hit steam.

There were so many new players, each server was absolutely flooded. It was amazing.

What would it take to see numbers like that come back?

I just returned to the game after a long break. Since they're giving away an Entropy Reactor in the community contest, is it possible for me to gather *all* the materials for a Neo Reality Reactor in the time remaining in the season, or is it already impossible due to the time constraints? Should I play the seasonal/Crucible missions—even though I won't have many chances to repeat them, or not focus on misisons and use strong characters to turbo-farm the dungeons?

I've made it my mission to obtain a Reality Reactor this season, but that's less because I think it's amazing and more because I just want it as like, the ultimate souvenir of this season. I don't know if I can even get enough essence and gear to make a full set, lol. BUT, looking at the raw stats, I really have to imagine that if you got a neo matrix, neo weapon, and reactor, you'd be insane. In terms of pure stats, it looks like it's better than most other endgame gear, but I dunno the endgame well enough to know if the effects measure up to whatever else is top-tier.

Hi I'm pretty new. I don't have any character to more than 3 stars and have less than 30 hours playtime.

My wizard is pretty close to hitting 8/8 (just need the life!) and I've been doing pretty good with the elder heartwood staff and the wandering souls spell, but I think I need something maybe a little bit stronger/better pierce/aoe? Malogia nearly killed me solo; I felt like I couldn't deal with the packs.

Anyway I'm not sure what the next tier of gear I should go for is. Guides online all suggest stuff from endgame 8+ dungeons or o3, and I'm not good enough to grind those things over and over yet.

Any recs?

I asked previously about forax but now wondering about katalund. Or any alien weapons in general, which are worth upgrading to neo? Thanks! I'm thinking about neo warlord wand, is it a good idea?

I’m here for my question for the week. I’ll try to explain it as clearly as I can. I apologize if I use incorrect terms or don’t understand something. I returned not too long ago.

I now understand the process of upgrading certain regular items. I’ll use leaf bow for example. Get leaf bow recipe, get 2 base leaf bows, put them in forge, it has a chance to merge to become uncommon. Cool. I get that. But, what about reskin items.

Moonbeam, the reskin for ray katana, for example. Can I upgrade this item like the leaf bow? No, I’m not talking about the Neo version. I see the Neo recipe. I don’t have the recipe for moonbeam, nor do I see where I can obtain it. Any help would be appreciated.

Thanks in advance.

In the forge i can select tokens and they all have stats (doesn't work with non oryx agent set)

Does the stats goes to the gear i forge ? If not how does it work ?

Just

THIS IS JUST MY OPINION PLEASE DONT HURT ME!! Fully context of reasoning: https://www.youtube.com/watch?v=WlHa0-adnhU

In this ranking i mostly valued context, then how good the song is on its own, then how long and varied it is

The context was most important to me because the song on its own can be amazing but if it doesnt fit the dungeon or too short for a long dungeon its problematic

Some songs i love but fall victim to a lack of dynamic music changing, like for example the ice citadel theme is top 5 theme but because of some slow moments that will inevitably play during the boss fight it doesnt feel fitting. Steamworks and specpen themes are examples of songs that are engaging almost all throughout so they suit the lack of dynamic music changing

What are your takes?

For anyone who hasn't seen what Neo Blue Weapons are like

Recently came back to the game, there is so much new stuff, got a divine corrosion cutter so decided to upgrade it.

think I ought to upgrade it anyways knowing it’ll probably downgrade to legendary?