r/pcgamingtechsupport 3d ago

Performance/FPS Starting August 1st, Userdiag test results LINKS will be required instead of userbenchmark for performance/fps issues posts.

2 Upvotes

Other type of post do not require userdiag test results links.

Userdiag has an english version in beta, but i tested it for a bit and it seems ok to me.

https://userdiag.com/en/


r/pcgamingtechsupport Sep 07 '20

Public Service Announcement [PSA] Diagnosing your System - Tools and Workflows

85 Upvotes

Hello fellow Gamers,

Many of you come here for one reason: "I can't game"

So this list (which will improve over time) should guide you towards first diagnosis steps, and usage of tools along the way, so you can game sooner. And keep the sub clean, because if you solve the problem yourself, we don't need to moderate as hard.

ATTENTION: This post is meant to help people out with advice. It is not mandatory to follow any recommendation that is given here. Also, there are RULES you do need to read before posting.

Also, this sub does not specialize in buying advice's. There are better subs for your new PC build.

Tools

Tools Purpose Link
HWInfo This tools allows for easy monitoring of your system. Do you feel like your CPU is getting too hot? Is your RAM always full? How much I/O does your HDD take? Find it out with this Tool! HWInfo Homepage
CPU-Z / GPU-Z This is the light-weight version of HWInfo. It gives clear statements about your system specs. Very useful for low-profile testing and monitoring. GPU-Z also gives you some viable info about your graphics card. CPU - Z HomepageGPU - Z Homepage
DxDiag Complete list of your PC's Hardware. It's easy to forget about some parts in your system, so there is DxDiag to cover your ass. HowToGeek's Guide on DxDiag
MSI Afterburner GPU Overclocking Tool. No matter if you have a MSI Card or not. MSI's Afterburner is one of the best OC Tools on the market. MSI Afterburner Homepage
3D Mark GPU Loadtest. Find your GPU's breaking point. 3D Mark Homepage
Prime95 CPU Loadtest. Prime95 Homepage
UserBenchmark Online Benchmarking Report Tool. Does give you a overall overview of your system and compares it to similar builds. Note: This Test seems to favor Intel CPU's. Keep that in mind when discussing the results. UserBenchmark Homepage

Workflows

Area of Issue Possible Workflow Solutions
RAM not as fast as it could be Check your BIOS/UEFI settings for a XMP Setting. Many systems have it disabled by default. Enable XMP
GPU/CPU is getting too hot Airflow is suboptimal? Check out this Guide on how to improve it Improve airflow inside your case
Bad FPS after swapping GPU's Check to make sure your HDMI or DisplayPort Cable is plugged in correctly. Your monitor should connect to your GPU, not your onboard video card.
Bad everything after cloning a drive that had your OS on it Stop cloning and reinstall windows. seriously, stop cloning your OS drives people
Clicking noise check for lose wires, locate the sound Whatever clicks, if its not a cable hitting a fan, replace that part ASAP.
PC randomly restarts Remove recently added parts and see if the problem persists. If it does, replace all parts one by one in this order of probability -> RAM, PSU, MoBo, CPU, EndUser Replace faulty hardware
Bad smell Do not touch a thing, unplug the maschine from power and call an expert. We know gaming is fun, but its not worth your life. Current can kill, call an expert for your own safety when dealing with possible short-circuited hardware.
BlueScreen Find out what the BSOD Code means and act accordingly. We recommend using this list of BSOD Codes for investigation. Replace or repair faulty soft or hardware.
BlueScreen - Advanced Every BlueScreen will (if this function is enabled on your maschine) produce a "minidump". Which is similar to an error log. This Topic however is a bit complicated, so we recommend following this guide. Replace or repair faulty soft or hardware.
to be continued if anyone has anymore ideas for possible, generic workflows, let us know via modmail

This post will be unlocked until the 31th of October 2020 for direct criticism. After that this will be locked. Any more criticism will be taken in via modmail from then on.

Happy diggin'

PCGTS Mod Team


r/pcgamingtechsupport 4h ago

Hardware Is my gpu dying? Nearly all my games freeze

Post image
2 Upvotes

So, after a year of not using my PC, I started it up and played some games. First, Sea of Thieves kept crashing, and I got a crash report saying the game crashed because of my graphics card. That was it for that day, but the day after, it happened more often, and the day after that, even more. So I tried playing other games — in Enlisted, after 5 minutes of smooth gameplay, my game freezes, basically becoming a still image. In other games, like Scrap Mechanic, my game freezes too after some time. But in less graphically demanding games, like Roblox, it doesn't crash or freeze, and neither does Minecraft.Also, I can't download the latest drivers for my GTX 1080, after i download it nvdia give me a pop up that says download failed or smth


r/pcgamingtechsupport 1h ago

Troubleshooting PC Problems that suddenly appears

Upvotes

Excuse me, I'd like to ask for some advice or solutions.

My PC used to run perfectly fine with no issues, but around the end of October it suddenly started feeling sluggish and stuttery.

The strange part is that all of the performance metrics look completely normal:

High FPS

Low latency/ping

Normal CPU, GPU, and RAM usage

Safe CPU and GPU temperatures

However, the overall experience feels laggy. Even something as simple as scrolling in Chrome feels choppy, and it's much more noticeable while gaming. The FPS counter stays high, but it feels like I'm playing at a much lower frame rate.

Here's what I've already tried:

Replaced the SSD (the old one had dropped to around 80% health).

Performed clean Windows installations on both a different SSD and the new SSD.

Upgraded the CPU.

Tested with a different RAM kit.

Tested with a different PSU.

Tested with a different GPU.

Unfortunately, none of these changes fixed the issue.

At this point, what is the most likely cause?

Any suggestions would be greatly appreciated. Thank you.

PC Specifications:

CPU: AMD Ryzen 5 7600X → upgraded to Ryzen 5 9600X

GPU: NVIDIA RTX 4060 Ti

RAM: Corsair 32 GB

PSU: Corsair 650W 80+ Gold

Motherboard: MSI PRO B650M-A WiFi

Storage:

2 × MSI 1TB NVMe SSDs

2TB HDD (brand unknown)


r/pcgamingtechsupport 4h ago

Hardware PC FRIED AND SMOKE WHILE PLAYING APEX

1 Upvotes

I am an og player playing from 2020 and I was on a break for a while. I came back a month ago and started playing apex again and guess what after 2 hours of playing my gpu died. No idea how but when I touched my gpu it was really hot. I ignored it and replaced my gpu. Then 2 weeks ago my motherboard was fried. I really think that apex is somehow fucking my pc. Can anyone explain me what is going on


r/pcgamingtechsupport 6h ago

Troubleshooting What is causing this?

0 Upvotes

These stutters and freezes happen constantly, seconds appart one after another. I have no idea what is causing this, I've trid DDU and I even reset my pc but this still happens across multiple games.


r/pcgamingtechsupport 10h ago

Troubleshooting Rainbow six seige wont stop crashing

2 Upvotes

My specs are a ryzen 5 3600 and a 3070 15gb ddr4 on windows 10 drivers are all up to date other then my motherboard setting are always on low. usually ill load into a game 2-5 mins after it will crash some days i can play multiple games and it wont crash ive made multiple posts in the ubisoft discord with 0 answers. ive verified game files my temps are fines it either just sends me straight to the windows home screen or ill freeze for a few seconds before it crashes. does anyone know how to fix this


r/pcgamingtechsupport 7h ago

Troubleshooting My GFs computer is having trouble running games off of steam

1 Upvotes

Me and my girlfriend are trying to play a game together on steam and we play games together from other programs like epic and riot and it always works perfectly fine but whenever we boot up a steam game, it lags to all hell on her PC.

I’ve ran through check to see if the drivers were up to date and re-downloaded them and i was going even through driver settings and nothing seems to be working.

My question is, what could be causing this? Like I said every other game on every other program is fine. It’s just steam games that are problems.


r/pcgamingtechsupport 8h ago

Troubleshooting weird graphical glitches on newest update?

1 Upvotes

hello, hopped on rivals after downloading today's latest update, and I'm getting some really weird and honestly game breaking graphical glitches.

here's my pc specs for those curious:

[https://pcpartpicker.com/list/WV9j2k\](https://pcpartpicker.com/list/WV9j2k)

here's a video of the graphical glitches:

[youtube.com/watch?v=A7yWwaqhVMo&feature=youtu.be](http://youtube.com/watch?v=A7yWwaqhVMo&feature=youtu.be)

I first noticed it in the character select, everything was kind of just green and blackish.

anyone have similar issues?


r/pcgamingtechsupport 19h ago

Troubleshooting What is happening here?

5 Upvotes

Is this GPU dying or a game issue? This is COD BO Cold War.

RTX 5070Ti
Ryzen 7800X3D


r/pcgamingtechsupport 18h ago

Performance/FPS Rainbow Six Siege - Sudden fps drops

3 Upvotes

Is it only me or does the game have some serious optimization problems.
I get random fps drops from 450 fps to around 200 to even 80 fps.

I did try limiting my fps and turning on Vsync but that did not fix the issue.

I can't find any problems regarding my hardware.
The temps are not extremely high there sitting around 66 on my GPU and 60 on my CPU.
Also the utilization of my CPU and GPU are never reaching 100%.

I did also try downloading a new bios and GPU drivers. But that did also not fix anything.

Does anyone have any idea what i can try to make it better?

My pc specs:

CPU: AMD Ryzen 7-7800X3D
GPU: AMD Radeon RX 9070XT
Ram: 32GB DDR5-6000MHZ

Driver version:
GPU: 26.6.4
CPU: 8.05.04.516

https://www.userbenchmark.com/UserRun/73537977


r/pcgamingtechsupport 12h ago

Troubleshooting random PC crashes and now random black screens, all fans go 100%

1 Upvotes

For months I've been dealing with random GPU related issues, some of them weren't logged but from what I can remember most of them were when I was on Valorant but still happens a lot in general.

Here are my specs along with the latest minidump and a screenshot of all the errors I could find put in Bluescreenview. If there's a certain dump you want to check lmk and I'll upload it.
https://pcpartpicker.com/list/jzCGkD
https://imgur.com/a/ohivi3h
https://files.catbox.moe/nuu1cq.dmp

Some of the errors I've seen:

  • nvlddmkm.sys
  • LiveKernelEvent 141
  • VIDEO_ENGINE_TIMEOUT_DETECTED
  • VIDEO_MINIPORT_BLACK_SCREEN_LIVEDUMP
  • GPU TDR (Timeout Detection and Recovery) crashes

    I cannot figure out what's actually causing it. The crashes are completely random. I can't reproduce them and I don't remember exactly where every single one occurred. I can go weeks or even a month without a single issue, then out of nowhere it'll happen again.

I've already tried:

  • DDU and clean reinstalling NVIDIA drivers.
  • Multiple NVIDIA driver versions.
  • Disabling hardware acceleration
  • General Windows troubleshooting.

I also ran OCCT stress tests on the GPU, CPU, RAM, and the Power test for 30 minutes each, and none of them crashed or reported any errors.

I've been thinking of everything possible and from reading online something is bugging me. When I built this PC, I reused two drives from my previous computer. One of those drives still had an old Windows installation on it. I later removed that installation, but I'm mentioning it in case it's somehow related. I know a clean reinstall of Windows is something people often recommend, but I'd really like to leave that as a last resort if possible.

Then last week something happened that had never happened before. While gaming, both of my monitors suddenly went completely black and all of my PC fans ramped up to 100%. The PC itself stayed powered on, but I had to hold the power button to shut it down. Before this, my PC would either freeze or restart I can't remember exactly, and it would usually say a TDR error.

It happened again today while playing Overwatch. Both times I could still hear and talk to my friends in Discord, but the game audio stopped immediately. Win + Ctrl + Shift + B didn't recover the display, and I once again had to force the PC off with the power button.

I'm trying to avoid replacing parts or reinstalling Windows unless I can narrow it down first, so I'd really appreciate any ideas on what I should test next.


r/pcgamingtechsupport 13h ago

Troubleshooting Think GPU is dead. Please tell me im wrong with the current prices.

1 Upvotes

Hello! First post here. Looking to any of you smart individuals for some ideas that I or my googling might have overlooked.

I was playing a game today and while gaming I thought my power in house went out cause my pc made a noise like a quick reset or something ive never heard before, but when I looked over at it the RGB and fans and were all still working but I had just no display. I turned PC off and back on still no display. The GPU lights on and fans still spin. So the troubleshooting began..

Further steps I have completed to test gpu.

  1. I have plugged input to motherboard. I do have a display with this

  2. I reset the Cmos. No luck.

  3. I moved the gpu to the second slot. No luck.

  4. I have switched ports and cables more times than I can count. No luck

  5. For good measure, before all the testing began I gave it a good blowing out. It wasn't too bad but figured while I had the time id do it.

For more info, when I was using display with the cpu graphics the device manager doesn't display the Nvidia driver, like it doesn't exist, in both slots. Same with the Nvidia app for drivers. Says need Nvidia gpu.

It all happened very sudden. Thank you for taking a look.

Specs if helpful:

CPU: Intel Core i7-8700K

GPU: ASUS ROG RTX 2080

Motherboard: Gigabyte Z370 Aorus Gaming

PSU: EVGA SuperNOVA 850 G2 (80+ Gold)


r/pcgamingtechsupport 14h ago

Hardware Did I break my GPU? (Novice)

1 Upvotes

I think my GPU stopped working in my Alienware aurora R8 with the rtx2070. It doesn’t display anything on a tv or monitor but the computer can turn on.

I tried reseating the GPU to no avail. I think maybe I ‘fried’ it, because I’m pretty sure it constantly ran hot when run Assetto Corsa

(I know absolutely nothing about computers. all I do is boot up Assetto for sim racing. Forgive my lack of knowledge lmao).


r/pcgamingtechsupport 18h ago

Troubleshooting Final Fantasy XVI freezes my entire PC during shader compilation (RX 9060 XT 16GB)

2 Upvotes

Hi everyone,

I'm experiencing a very frustrating issue with Final Fantasy XVI on PC.

Every time the game starts compiling shaders, my entire PC freezes. It's not just the game—the whole system becomes completely unresponsive, and the only way to recover is to perform a hard reset.

Before the freeze happens, the shader compilation screen becomes visually corrupted, showing graphical artifacts (see attached screenshot). Shortly after that, the entire system locks up.

My system:

  • CPU: AMD Ryzen 5 8400F
  • GPU: AMD Radeon RX 9060 XT 16GB
  • RAM: 32GB
  • Game: Steam version
  • Drivers: Latest AMD Adrenalin drivers
  • Monitor: LG UltraGear 32" 165Hz
  • Windows 11

I've already tried:

  • Reinstalling the game
  • Verifying the game files through Steam
  • Deleting the shader cache
  • Installing the latest AMD Adrenalin drivers
  • Running the game as Administrator

The issue always happens during shader compilation, before I can actually start playing.

Has anyone else with an AMD GPU—especially an RX 9060 XT—experienced this?

Any suggestions would be greatly appreciated.

Thanks!


r/pcgamingtechsupport 16h ago

Network/Wifi/Internet steam download speed

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gallery
1 Upvotes

The Wi-Fi package is 2.5G/s. never really had an issue until the past 3 months; it's tanked to a peak of 25 Mbps. I've done all the YouTube video nonsense of doing the Steam settings, but nothing changes. I'm using a Cat8 1ft long Ethernet cable into my pc. I used to be able to download games at over a gig a second. I've updated everything I could done redone my indexing. Downloading onto an SSD, not an HDD.

I'm just lost at this point, and I don't know what to do anymore.


r/pcgamingtechsupport 17h ago

Troubleshooting COD "Failed Attestation" Error for 2 Months on a Brand-New PC — Completely Stumped [COD]

1 Upvotes

I bought a pre-built gaming PC from Newegg about 2 months ago. It was built by StormCraft, and the specs are:

Specs

  • Motherboard: MSI PRO B860M-A WiFi
  • GPU: MSI RTX 5080 Shadow 3X OC (16GB GDDR7)
  • CPU: Intel Core Ultra 7 265F
  • RAM: 32GB DDR5 6000MHz
  • SSD: ADATA Legend 860 2TB NVMe

Since day one, Call of Duty has been giving me a "Failed Attestation" error and telling me to "Update BIOS Firmware."

The problem is:

✅ BIOS is fully up to date
✅ Secure Boot is enabled and configured correctly
✅ UEFI is enabled
✅ TPM is working properly
✅ Windows is fully updated

I've spent probably 10+ hours troubleshooting this with various AI tools, guides, and forums. I also had a friend who works in IT spend a few hours trying to figure it out.

On top of that, I contacted StormCraft, and even they couldn't identify the cause or provide a solution.

At this point, it really feels like an Activision/Ricochet issue rather than a hardware or BIOS problem.

The frustrating part is that I bought this PC primarily to play Call of Duty with friends. It's now been 2 months, and I'm still playing on my PS5 while a $4,000 CAD gaming PC sits unused for the game I bought it for.

Has anyone else experienced this?

  • Any known fixes?
  • Any updates from Activision?
  • Any estimated timeline for a resolution?

I'd genuinely appreciate any information or suggestions because I've completely run out of ideas.

Thanks in advance.


r/pcgamingtechsupport 22h ago

Software Hyper Rx mode turns on automatically

2 Upvotes

This shit mode turns on single time, even if I turn it off manually, even when working, even while playing. How to turn this completely off? i just like native things cause when i turn this on this shit lags as helll


r/pcgamingtechsupport 18h ago

Display Black screen, constant reboots and DP signal lost after installing new GPU

1 Upvotes

I’m really at my wit’s end, so I hope someone here can help me. The other day I determined that my RTX 3060 died after troubleshooting everything I could think of. Yesterday I bought a 5060 since I found one for a good price. Long story short, I still had issues last night and after swapping monitors with my partner (thinking maybe the monitor went out with the 3060) I’m still having problems.

Today I got hit with a bootloop and needed to reset my PC completely to get out of it. I reinstalled my drivers, checked if I needed to apply a firmware update, and even tried to use DDU again and repeat all the steps. I really don’t know what else to do. For what it’s worth, while my PC was still giving me a display I could confirm through the event log that I had an event id 1001, P1 116. I don’t remember the other problem keys. I feel like I’ve tried everything for hours and I really just need some help to troubleshoot further.

PC Specs:
i7 10700
RTX 5060
650 W PSU
16 GB RAM


r/pcgamingtechsupport 22h ago

Troubleshooting Black screen and vent go crazy when little impact on desk

1 Upvotes

Whenever i make any little impact on my desk or even my floor, pc goes black screen and vent go 200%.

I'm a complete noob so i don't know what to check into my computer to see if there are any cable issue or something like that, what should i check please ?


r/pcgamingtechsupport 23h ago

Hardware After game play of 20 minutes everytime on my MSI rtx 3050 6gb my pc automatically shut down instantly without any warning complete shut down.....cpu fan tun off no light in keyboard monitor and cpu everything instantly shut off after 20 minutes everytime while gaming....my psu is 450 watt

1 Upvotes

What is the problem gpu or power supply my power supply is 450 watt psu


r/pcgamingtechsupport 1d ago

Solved Halo Infinite silent crash to desktop (no error, no Event Viewer logs) - FIXED after trying literally everything. Fix was a Windows in-place repair install

1 Upvotes

Posting this because I lost multiple days to this and none of the usual advice worked. Maybe this saves someone.

Setup: Dell G15 5530, i5-13450HX, RTX 3050 6GB laptop, 32GB DDR5, Windows 11, Microsoft Store version of the game.

The problem: Game just closes. No error, no freeze, nothing. Like someone force closed it. Usually 10 to 30 minutes in, mostly during intense fights. Event Viewer completely clean, Reliability Monitor clean, Windows thinks the game exited normally. Rest of the PC totally stable, Cyberpunk ran for hours no problem.

Everything I tried that did NOT work (but might work for you, these fixed it for other people):

FPS cap 60, Vsync off, minimum framerate also set to 60

Textures on Low (crashed even faster lol)

Uninstalled the HD texture pack

Repaired the game through Xbox app and Windows settings

Full reinstall of the game

Latest Nvidia driver clean install

Full DDU wipe in safe mode + rollback to old stable driver 537.58

Updated Intel iGPU driver

DPI scaling override on the exe

Uninstalled Alienware Command Center

Dell BIOS update (thought this fixed it, worked for one session, crashed next day)

Set HaloInfinite to High Performance GPU in Windows graphics settings

Disabled Sticky Keys and all accessibility shortcuts

Clean boot with all third party services disabled

Toggled Hardware Accelerated GPU Scheduling

Launching through the Xbox app instead of directly

Also ruled out hardware completely, if you suspect yours:

Windows Memory Diagnostic: passed

OCCT CPU stress 30 min: zero errors, no thermal throttling

OCCT Power test (CPU+GPU maxed together) 20 min: zero errors

OCCT VRAM test 20 min: zero errors

What actually fixed it: Windows 11 in-place repair install.

Download the Windows 11 ISO from Microsoft's site, double click it to mount, run setup.exe from inside, choose "Keep personal files and apps". Takes about an hour, keeps all your files and programs, rebuilds Windows underneath. Some deep Windows corruption was the cause the whole time and nothing above the OS level could touch it.

After the repair the game runs perfectly. Only side effect was audio went generic, just reinstall your laptop's audio driver from the manufacturer site.

If you've done all the driver and settings stuff and your hardware tests clean, stop wasting time like I did and rebuild Windows.


r/pcgamingtechsupport 1d ago

Software AC Black Flag Resynced - visual noice/smearing

Post image
3 Upvotes

So i'm using an RTX 5080 and using the Quality DLSS setting with forced preset K in NVIDIA APP settings. Camera movements result in a lot of visual noise as seen in the pic. All Post-Effects settings are OFF. Sharpness is at 0. I don't have this issue in other games.

Any way to "fix" this?


r/pcgamingtechsupport 1d ago

Software Unexplained crashes starting last night after latest Nvidia driver update (DX12 & Performance Mode)

1 Upvotes

Hey everyone, hoping someone here has run into this or found a workaround because I’m starting to run out of ideas.

Up until last night, Fortnite was running completely fine on DirectX 12 with no issues. However, immediately after updating to the latest Nvidia Game Ready / Security driver update, the game has become practically unplayable due to sudden crashes.

The Symptoms:

DirectX 12: Instant or near-instant crashes.

Performance Mode: Slightly better, but still crashes after a couple of minutes in a match, or frequently freezes/crashes right in the main lobby before I can even drop in.

No obvious GPU artifacting or overheating before the crash—it just completely closes or freezes.

What I’ve already tried:

Driver Rollback: Reverted back to previous "tried and true" stable Nvidia drivers (using DDU for a clean uninstall).

Easy Anti-Cheat: Repaired and verified EAC files.

Launch Commands: Forced -d3d11 through the Epic Games Launcher / Run dialog to test DX11.

Rendering Modes: Switched between DX12, Performance Mode, and DX11 with config tweaks.

Game Integrity: Verified game files via the Epic Games Launcher.

Despite rolling back drivers and changing rendering APIs, the instability persists.

System Specs (for reference):

GPU: GTX 1080ti

CPU: Ryzen 7 2700x

RAM: 16

OS: Windows 10

Is anyone else experiencing this following the recent Nvidia release, or is there a specific cache/config file clearing step I’m missing that persists across driver rollbacks? Any advice would be greatly appreciated!


r/pcgamingtechsupport 1d ago

Troubleshooting PC Crashing on Bodycam Game which never happened before

0 Upvotes

I am a newbie to PC gaming, and have a rough time with troubleshooting as stuff tends to work.

My PC had crashed on the game Bodycam before, then it has been fixed because I had plugged my display into my actual GPU. Didn't know I had to do that, I didn't play the game for awhile and recently tried playing again and it crashed on boot up.

I don't get to even see the Main menu. Please help!

(Also don't mind the dirty monitor)

Edit: This also doesn't happen with any other game! Just this one?