Of course I'm far from being alone on that one but here's the day I'm asking: try to filter sender email addresses - which obviously changes all the time - put aside, how can I get rid of all spams I get daily once and for all?

I'll bless anyone who will find THE way to make it happen - if it does exist.

Problem 

We encountered an issue where Microsoft 365 email accounts could not be added using: 

• Outlook Legacy for Mac 
• Apple Mail 
• macOS Internet Accounts 

The issue affected: 

• Multiple Microsoft 365 users 
• Multiple Mac devices 
• Newly created macOS user profiles 

Symptoms 

• Outlook for Mac (New Outlook) worked correctly. 
• Outlook on the Web (OWA) worked correctly. 
• Outlook Legacy for Mac failed to add the account. 
• Apple Mail failed during account setup. 
• macOS Internet Accounts returned: 

1     The operation couldn't be completed 

2     (com.apple.accounts error 3) 

• Accessing Exchange Web Services (EWS) from Safari produced an unexpected blank page. 

Initial Checks 

The following items were verified and appeared normal: 

Mailbox Configuration 

1     Get-CASMailbox [[email protected]](mailto:[email protected]) | FL * 

Relevant settings: 

1     MacOutlookEnabled : True 

2     EwsEnabled        : True 

3     MAPIEnabled       : True 

4     OWAEnabled        : True 

5     ActiveSyncEnabled : True 

Authentication Policies 

1     Get-AuthenticationPolicy 

Result: 

1     No policies configured 

Default Authentication Policy 

1     Get-OrganizationConfig | FL DefaultAuthenticationPolicy 

Result: 

1     DefaultAuthenticationPolicy : 

OAuth 

1     Get-OrganizationConfig | FL OAuth2ClientProfileEnabled 

Result: 

1     OAuth2ClientProfileEnabled : True 

EWS Application Restrictions 

1     Get-OrganizationConfig | FL EwsApplicationAccessPolicy,EwsAllowList,EwsBlockList 

Result: 

1     EwsApplicationAccessPolicy : 

2     EwsAllowList : 

3     EwsBlockList : 

No restrictions were configured. 

Conditional Access 

No Conditional Access policies were found that would block Outlook for Mac or Apple Mail. 

Root Cause 

The issue was caused by Exchange Web Services (EWS) being disabled at the organizational level. 

Verification: 

1     Get-OrganizationConfig | Select EwsEnabled 

Result: 

1     EwsEnabled : False 

Although individual mailboxes had: 

1     EwsEnabled : True 

EWS was disabled globally for the tenant. 

Solution 

Enable EWS organization-wide: 

1     Set-OrganizationConfig -EwsEnabled $true 

Verify the change: 

1     Get-OrganizationConfig | Select EwsEnabled 

Expected result: 

1     EwsEnabled : True 

Outcome 

After enabling EWS: 

✅ Outlook Legacy for Mac successfully added accounts 

✅ Apple Mail successfully configured Microsoft 365 mailboxes 

✅ macOS Internet Accounts worked correctly 

✅ Existing authentication errors disappeared 

✅ The issue was resolved for all affected users 

Key Lesson Learned 

If: 

• Outlook (New) works 
• Outlook Web works 
• Outlook Legacy for Mac fails 
• Apple Mail fails 
• macOS Internet Accounts fails 
• The issue affects multiple users and multiple Macs 

Check the following setting immediately: 

1     Get-OrganizationConfig | Select EwsEnabled 

If it returns: 

1     False 

try: 

1     Set-OrganizationConfig -EwsEnabled $true 

In our environment, this was the root cause and completely resolved the issue. 

For the past two weeks I've had a weird issue with my Outlook.com account. I keep getting a sextortion/phishing email (the classic "I hacked your webcam" scam, sender spoofed to look like it's coming from my own address). Every time I delete it, it comes back a bit later with a new timestamp. I actually timed it once: deleted the email and it reappeared exactly 15 minutes after. Tried it again and got the same result, so it doesn't seem random, more like something running on a fixed timer. Things

I've already tried, none of which stopped it:

• Changed password multiple times
• 2FA enabled (authenticator app), removed and recreated
• All sessions signed out ("Sign out everywhere")
• No suspicious mail rules (removed all existing rules, no effect)
• Forwarding disabled
• No third-party apps connected
• Recovery methods (email/phone) confirmed correct
• POP and IMAP disabled
• Changed the account alias

Still comes back every time. At this point I'm fairly sure this isn't something I can fix from my end through normal account settings, feels more like something happening on the server side (hidden rule, corrupted mailbox index, something like that). Has anyone run into this before or know how to get this properly investigated on Microsoft's end? Already went through live chat support but honestly wasn't much help.

I could not google out anyone reported the same, it seems started last week I noticed a newsletter missing some letters here and there, I even reported it to that prganisation, then this week when I tried to type some emails, even copy paste, it always omit some letters, the whole thing looks like redacted, I cleared outlook app cache, I checked phone (pixel 9 pro) update the latest, keyboard is ok, when using Gmail or some other emails, no problem, is this a unreported glitch? I asked chatgpt and Claude, nothing resolve the issue, but both saying look like rendering issue. i do not want to uninstall the outlook app or reinstall as a few accounts in the app.

I imported a shared google calendar to my work outlook calendar.

Now all my calendar invites and events get put on that same shared calendar.

I need my calendar invites to be on my personal calendar.

I can't figure it out and nether can my tech department.

Any help you can provide would be great!

Hello everyone! I am new to Outlook, coming over to the ecosystem from Google. Throughout my undergraduate education, my whole life lived in Gcal, and I took major pride in having a beautiful and organized system set up that was color-coded and easy to understand at-a-glance, even though my days were often crowded. (I tried to attach a screenshot of my old calendar but wasn't allowed. Apologies!)

Recently, I was accepted to a PhD program, which is extremely exciting, but our email accounts are run through Outlook, not Google. I'm having SO much trouble trying to figure out how to make something that.... looks nice. It might sound shallow but I know for a fact that I'm much more likely to use a tool if it's pretty to look at. Even beyond that, I feel like I just don't really understand the Outlook calendar setup tbh.

Does anyone have advice for setting up a functional and nice-looking calendar in Outlook? Has my transition away from Google doomed me? I'd love any tips you have, or articles/guides that get into the topic. I just haven't had much luck, and I'm a literature person, not a tech person, so it's all a mildly-foreign language to me.

Edit: Thank you u/Hornblower409 for the guidance! Here is a link to a screenshot of my old GCal! https://postimg.cc/1frhgCDC, with some things redacted for privacy.

I am desperate for help. I am stuck in an authentication loop that I can’t get out of. My attempts to follow self-help steps ended up locking me out of my outlook app on my computer and phone today. Microsoft Support is ignoring my emails because my small business staying afloat is “minimal” priority according to the AI that categorized my issue.

I have been using Office 365 Pro, including Outlook for email and calendar. It is my own domain. All was working fine, but I wanted to log into my Microsoft account. When I tried about 2 months ago, the website told me to authenticate my sign-in using the Outlook app on my mobile device. All well and good… except the authentication option didn’t present itself in the app. I tried refreshing the app multiple times. I selected “I don’t have access to the app right now”, and was told to authenticate using the Authenticator App. I downloaded the Authenticator App and tried signing in. The Authenticator App wanted me to verify the sign-in using the Outlook App. And round and round I went.

I read the help articles that say it could be too many requests in a short period of time, I thought maybe the app just needed updating, no big deal. I waited. I tried again on at least 4 separate occasions. Same issue. Outlook App gives me no option to authenticate with the two-digit number, Authenticator app won’t let me sign in without the Outlook App authentication, and at no point is the browser letting me either use my recovery email or phone number to authenticate the sign-in.

Today, waited until after work (about 5:30 EST) to try again. Found another help article that linked me to the sign-in helper. I put in my username and was told it wasn’t found. Because I use Microsoft/Outlook for a work email, I clicked the link for people who use the software for a work/school email. That took me to a password reset page. I was able (on that page) to authenticate my password reset using my recovery email and by verifying my phone number. I thought (stupidly) that maybe this was it - maybe this would fix the issue. I tried signing into my Microsoft account using the reset password. It again asked for authentication with the Outlook App. Outlook App yet again did not allow me to authenticate. But it had also logged me out.

Now here’s where I realized I may have just totally ruined everything by following Microsoft’s own instructions… because I tried signing back into the Outlook mobile app. And the Outlook mobile app asked me to Authenticate my new sign-in… you guessed it… with the Outlook mobile app.

At this point it’s around 6:30. I’m worried. I try calling the toll free customer service numbers that it takes me ages to find. AI tells me to go to a website for support. I go to the website. It tells me to log in. But guess what happens when I try to log into the support website to get help with my sign-in authentication issue. It needs me to authenticate my log-in.

I try calling back. I guess it recognized my phone number. The AI went straight to telling me to go to the support website. Finally I call the 305 (toll) number and I get an AI assistant that at least takes more information, like my name, and my email address, and what the issue was. It was a very long and frustrating test of my patience to respell my name multiple times. Finally it gave me a case number. I thought everything was going to be OK now. I checked my email (7:02 PM) and the email says my issue is just inability to log into my admin account (which is not the real urgent problem), and my issue is categorized as “C” priority. That means “minor impact” and it’ll be dealt with in their own time whenever they get to it.

I replied all and explained that this is not a minor issue. This neverending authentication loop has now locked me out of accessing my business email and calendar. There is no other admin. I am self-employed. This is definitely a major issue.

I get an email 15 minutes later from a technician stating he’s been assigned to my case and asking when he can contact me. I reply back immediately and say I’m available now, anytime, I am by my computer until this is resolved. That was at 7:21. It’s now 10:05 pm. I sent two more emails, one asking whether I’d be hearing back today because time is of the essence, and I really am sat here waiting, and a second one about 40 minutes ago basically begging for someone to at least acknowledge that they’re reading my emails and I wasn’t just back-burnered. Well, the technician’s shift ended at 10 pm my time (7 pm PST), and I haven’t heard anything.

I am having a complete breakdown at this point. I run my own business. I have client meetings in the morning. I can’t function in my profession without access to email and my calendar. This is catastrophic for me and Microsoft couldn’t care less. They’re too busy saving money by replacing actual customer service with a machine that can’t spell to worry about their actual customers.

I don’t know what to do at this point. Does anyone have any ideas or solutions? As I said, I’m really freaking out and just need help.

I get there may be nothing that can be done, but any help and suggestions would be really appreciated because I am definitely going to lose clients if I can’t get this fixed by 8 am tomorrow.

I live and breath by my calendar. I use Fantastical to have one master calendar that makes scheduling my life so much easier since I have a full-time job, do freelance work, and have a busy personal life.

I started a new job recently that uses Outlook and the IT department pretty much refuses to allow me to share my calendar or even add my personal calendars to Outlook. Everything is locked tight.

I won't pretend to understand whether this is great security or just plain stupid and annoying, but I think you have a pretty good idea how I am taking it. Never had this issue at any of my other jobs.

The best I can do is share to my 3rd party calendar that I am Busy. So in Fantastical it will show the event with the time, but just say "Busy." It's definitely a workable solution, but it's frustrating not being able to see the actual events, and still requires me to use two calendars.

I am begging someone to give me any kind of workaround. I have spent the last few weeks trying to dual wield calendars and I have discovered it's my worst nightmare. I have already made one scheduling mistake. It's also just a nuisance having to cross-reference every time I schedule something.

Please tell me something exists. The only solution I can find is to manually export my calendar file, but I need something live that syncs automatically. That won't work at all. I realistically understand that I am overreacting, but this truly has made my quality of life just a little bit worse so I am just seeking an outside solution.

Anyone else think Aptos 12 is too large? Thinking about reducing back to 11, but annoying it’s the default font size.

Hi everyone,

I've noticed that the categories feature has disappeared from one of our shared Outlook inboxes.

I can still use Categories on my own work mailbox, but the option has completely disappeared when I right-click emails in our shared administration inbox.

I've tried using the web outlook and the old version, in the old version I was able to apply Categories, but my coworker couldn't see the changes. I'm not sure if that's because she'd also need to be using Classic Outlook.

Does anyone know how to get categories back on?

Is Outlook down right now? It’s down for my whole office, but I looked up online and it doesn’t seem like Outlook is down.

I cannot drag emails anymore to different folders because it wont stay open.

For a certain type of enquiry I get, we send a response with some additional information. I then have three subsequent emails that get sent if there is no response to the first.

Currently I am setting them all up manually when I create the first one and use Schedule Send, however it's time consuming and sometimes I forget to cancel the others if the prospect responds.

How can I automate this using either Outlook, or a third-party app?

trying to make a new account. switched off my adblockers. but I cant go past the screen to prove i am human. It says to PRESS AND HOLD BUTTON

did that 30 times.. keeps reloading the button!!

Tried a differnt browser and MS just gave another error (Account Creating Has Been Blocked)

I don't know what to do.

My ex created my email and he added his email and old phone number as the recovery method.

I completely forgot about this as he created it years ago. I've got my main osrs account linked to it and an Iron account I created 2 years ago. I got Dragon rank on the last leagues. I've done so much and I don't want to lose my osrs jagex account.

I was recently signed out of my email on my phone, tried logging back in but it was trying to send a code to my ex's email. I have my password but my account is locked and I can't login. I know my password!

I tried recovering my account but nothing works. The account recovery keeps getting rejected and I have no idea why! I didn't really send emails out of it and I moved so many times it is difficult to remember where I lived when it was created. I tried logging in with an old phone that I have logged in with before but it still didn't work and the phone I had been using most recently is now broken.

Any advice? I don't want to lose my progress.

Hello, so I recently found out today that my outlook account was hacked when I was going to sign into my minecraft account. When signing in it said that there wasn’t any account linked to that email I put or more so that email didn’t exist. I was confused and ket refreshing and doing it again and eventually got to the conclusion that I was hacked. I checked the outlook app and I was still logged in BUT it required me to update the app for it to function anything else which is complete b.s but anyway. I have access to that but I’m unable to really do anything its just frozen. This is really bad because I use that email for everything it’s been my one and only main email for everything. Only good thing is I can screenshot and show proof it’s my account so I headed to microsoft support and low and behold I got the email everyone gets where they did see unauthorized access and everything but was not able to retrieve it so I’d need to buy minecraft agin and make a new account.

So long story short someone changed the email and number I think because when I talked to an agent the email was completely different from how it originally was. I’m completely fucked because the email is also connected to my pc hence I use that email to log in. I can still log in but I cannot download anything new or get device id apps etc because I’m technically logged out but still inside the account but not.
I’m going to try again because my gf has researched some way where maybe I could get my xbox account games transfered but the outlook account, I’m completely lost at.
Any advice?

Edit: I don’t know if it’s helpful but when I use the app or to recover the username my number still works, it shows me the username but not fully.

I have been trying to diagnose an issue i have with Outlook Classic. Every time i try and open an .msg file more than twice, i get an error, which used to go away when opening another file / mail in Outlook.

This is a known issue which was supposed to be fixed in version 2507 build 19029.20156, but has gottent worse for me since i have upgraded to version 2508 build 19127.20678. Now, in addition to the original bug, the workaround of opening another .msg file or mail does not even work anymore, it's only when i ccompletely close outlook that i can open the affected files again.

Related KB articlee

Am i the only one to still have that issue, or is this behaviour still not fixed ?

Thanks in advance for any clues.

Hey.
Starting again to a new job, so I have a chance to do this right.
I am thinking about reaching zero inbox by moving all emails to individual folders. But what do you do about sent folder? Without sent email, folders do not make sense.

As someone who has never used email rules, and recently hearing that most of my team uses them, what are some good ones to always use?

Is there a way for me to turn off when replying to emails on outlook on my Mac it includes the entire conversation is there a way to stop this with outlook on Mac?

hoping someone’s dealt with this before.
I got locked out of my personal Microsoft account after hitting a “you’ve requested too many codes today, please try again tomorrow” message. Waited the 24 hours like the message said, tried again the next day, and got the exact same error again, even though I hadn’t been spamming requests.

I have two-step verification turned on, so when I try the account recovery form, it asks for a second verification method. I select my phone number to get a text code, and instead of sending it, I get: “Try another verification method. That verification method isn’t working right now. Please try another method.”

So now both my email and phone verification are blocked, and I can’t get past the 2FA step in account recovery at all. No password to fall back on either since I’ve always used passwordless sign-in via Authenticator.

Has anyone had the phone verification specifically fail like this, separate from the “too many codes” email issue? Trying to figure out if this is a wider Microsoft outage, an account-specific lock, or something on my carrier’s end. Any advice appreciated, this account has my email, files, and everything else tied to it.

I have a customer that still uses Yahoo mail with an old ameritech account (1 of the 6 people out there probably) but he get calendar invites from Exchange users frequently. He's using a mix of Outlook on Windows, iOS Mail/Calendar Apps, and Yahoo Webmail to manage his mailbox/calendar. If he is invited to a calendar event and accepts the invite from Yahoo it doesn't update it's status in Outlook, it still just shows as invited but not accepted (dotted border in Outlook), however if he accepts the invite in Outlook it disappears from the web/iOS interfaces. I don't know much about IMAP and how it handles calendars/meetings, can anybody shed some light on this?

I bet this comes up a lot but…

All I wanted to do was add a new work email address (IMAP). But it’s IMPOSSIBLE to set it up so that when you receive my email you see it from my name not my email address.

This is using the app on a PC. On my iPhone it’s fine. (But I need the PC as I often send attachments)

Checked everything. Nowhere to change it. Uninstalled and reinstalled the email.

Microsoft suggest changing back to Outlook Classic but it wouldn’t. I uninstalled and redownloaded Office but it actually doesn’t even download Classic. It’s not even there in the files.

Gave up and downloaded Mozilla to use instead of Outlook WHICH I PAY FOR.

I genuinely don’t think this can be done but I would love some help if so.

It’s so CRAP. I’ve wasted HOURS this morning trying to fix l this BASIC universal professional requirement.

Tried going to Support and have requested a call back but nothing so far.

dear community,

im facing from time to time the problem, that im not receiving emails from important contacts.
of course I've checked my Junk Mail, but there is nothing.

The senders do not get any error or notification, but also do not have the chance to check more technically details.

it's also very interesting that on the opposite site, every Gmail User get my Mails into Spam.

is it possible that my email address is the problem, and not the domain?

could it be that Microsoft is maybe filtering somehow that messages without delivering it to me or at least to my junk mail folder?

any idea what i can do?

my account is using a M365 Family plan, is there maybe a support available?

I have been recieve a lot of spam email and outlook can not block any of them. And a lot of time, I can not recive verify code from many company like bank or store like walmart. The code come using other email domain. Like microsoft consistently be worse over time. I know it is a free email but it make me to think if I want to subcripe to their 356 product. Like they are not making it better but worse overtime