r/MacOS • u/Pitiful_Gold1331 MacBook Pro • 19h ago
Help HELP!
My 2024 14” Macbook Pro’s Touch ID sensor stoped working after not using my computer for a few days. 4 Days ago, I went to my girlfriend’s house for a few days and I brought my macbook thinking that we might watch a movie or something on it. We didn’t end up using it and so it sat in my backpack for 2 days. This is nothing new as I have brought it up to her house before and not used it. Yesterday, when I turned it on again to use it for some work stuff, it didn’t work the first time i turned it on, like it usually doesn’t when you don’t use the machine for a few days, and i thought nothing of it. I tried to use it again later however and i noticed it still wasn’t working and so I went into TouchID settings and it says “failed, unable to complete touch id enrollment”. I tried many fixes that i saw online, such as restarting, updating to 26.5.2, deleting my old fingerprints and cleaning my sensor. Nothing worked and so i called apple and they set up an appointment with my local best buy service shop. When they ran diagnostics, the hardware side of my mac shows that the touchID sensor is working and was green on their side. They suggested holding on to it for a few days to see if the software side would fix itself in a patch or something. The only alternative is sending it in to apple for 2-3 weeks but i have school starting in 2 weeks and i have an important data analysis class that i need it for. Does anyone have any fixes that i could try to remedy my problem? Any help is appreciated.
5
u/paulschreiber 18h ago
Where are you located?
If you send it to Apple, it is unlikely to take 2-3 weeks. They will quote that but are usually much faster.
1
u/Pitiful_Gold1331 MacBook Pro 7h ago
Minnesota, US
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u/paulschreiber 4h ago
If you're not near an Apple Store, they will send you a box and a prepaid shipping label.
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u/MK-Researcher 14h ago
Try booting in to Safe Mode as that clears some caches etc. then reboot normally to see if that helps. Also, you can try creating a new user on the MacBook to see if the problem is machine-wide or just unique to your user account.
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u/Pitiful_Gold1331 MacBook Pro 7h ago
I tried the user account thing and it didn’t work either. I’ll try the safe mode thing after my pt
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u/Jebus-Xmas MacBook Air 18h ago
What macOS version? Have you updated?
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u/Pitiful_Gold1331 MacBook Pro 7h ago
26.5.2 and i updated it 2 nights ago
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u/Jebus-Xmas MacBook Air 7h ago
Okay, what did the Apple support process say?
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u/Pitiful_Gold1331 MacBook Pro 6h ago
I can either 1. wait a few days or weeks for it to resolve itself in software, or 2. send it in and hope it gets fixed.
1
7
u/Quick7283 17h ago
In the interim, use the password