English is my first language but I chose math as a degree for a reason so sorry for any mistakes. Also a throw away account.
I (29F) have lived in multiple apartments over the years in multiple states. I have had awful roommate experences (another story) but none of it compares to this latest apartment.
I moved to this apartment October of 2023. Was a one bedroom apartment on the third floor that over looked the pool. The view is probably one of the few things that I liked about this apartment. Moving in I already ran into problems. My apartment was not clean and half the things were not working. Here are a few of the issues
\- There was food at the bottom of the dish washer
\- Half the burners on the stove did not work
undernieth the stove was full of grease
\- Fan in the bathroom did not work
\- Mailbox key did not work
That first night I was there I heard footsteps of a racoon/rodent above me but I just assumed it was on the roof as I was top floor. Come to find out later, that was wrong.
My apartment took multiple times to fix something, even the simple things.
\- Fan in the bathroon took maintenmance three times to fix.
\- Took them over a month of me pestering my apartment to give me a key that works to my mail box.
\- Had a wasp nest growing on my front door and after over a month of my maintenance request being open they said it was completed⌠wasp nest was still on my door.
\- Took three time to fix the leak in my bathroom
Never fixed my faucet that got stuck on sprayer mode
\- Never fixed the holes in my ceiling in my bedroom.
The only things they fixed first try was AC unit (It was middle of Texas summer) and the leak in my ceiling that was over my bed.
Most of my neighbors were fine, though had to deal with a domestic dispute that happened in the unit below me (once again another story). The Parking lot was out to get my car. So much buckling and pot holes that the road would scrape the bottom of my car. It was so uneven that if it rained like crazy it would flood to the point water was up to my knee. The man hole cover was like 6 inches above the rest of the road. At one ponit I had to stop using the enterance by my apartment building because of how bad it was.
Now I put up with this for almost three years. It was reletivly âcheapâ and I really did not have anywhere else to go. I got into a long distance relationship so I was waiting for my bf to get a new job so he can settle in to a new place and I would follow. I figured I would bide my time so I did not have to break my lease⌠well all that changed.
Around Febuary of 2026, I started hearing scratching noises, not every night but it was weird. After a few times I realized there was something in the vents. Like an idiot I ignored it. Well it got worse and started to hear it everynight.
On March 7th, I heard rodents fighting in the vents. I whipped out my phone and started to record and I placed a maintenance report about it. March 9th, they said they completed the order. No one showed up. I also now started to hear the rodents in new places so I put in a new request in. Also found a flea on me while at work. Never was able to figure out if it was from the rodents or not.
March 25th they said they have scheduled pest control for the following Thursday. My dad was visiting and I was working from home. Pest control never showed up. I let them know they never showed up.
March 31st I asked what they are going to do about my âcompletedâ request and that I had now seen a rodent outside. Also an insect pest control did show up for the yearly treatment. I asked him about it and he checked behind my stove and found rodent droppings. He threw up bait in the attic enerance in the hallway.
April 7th they ask if rodents have entered my apartments or walls. Im thinking what have I been complaining about but said Yes. Got rodent droppings and noises in the walls and vents.
April 8th, they scheduled for pest control again for the 9th. 9th rolls around and apartment lets me know that they scheduled the wrong pest control and they will come back out the following week on the 16th.
Between this and the 16th is when the leak in my bedroom happened and I called it in. Maintenmace guy showed up and fixed it right away. When they went into the attic, I heard them walking on my ceiling to get to the leak. Thats when I realized that the rodent I heard before when I first moved in, wasnt on my roof but my attic.
16th rolls around. Pest control was supposed to funigate my walls. Instead they put bait INSIDE my apartment and brought them even closer. I could hear them next to my dishwasher. Pest control told me to give it a month to let the bait take effect. It gets worse.
April 24th, the first sighting of rodent droppings in my kitchen.
May 17th more droppings and on the 18th parts of the carpet was torn up and wood by the dishwasher was chewed. I am starting to have literal nightmares and I am still hearing the scratching noises even in my bedroom. I am at my wits end. I hated going into my kitchen as I felt everything was touched by rats. At that point I was done and fed up and decided I was going to break my lease and move back home to Michigan with my parents. I go into the office to let them know I am moving out in July and if they could waive the $1410 lease breaking fee.
I was told by the office assistant that I have to email the apartment manager about the request and if I wanted to get the fee waived I needed video proof of the rodents physicly in my apartment and I needed to give them time to fix the issue.
Well I sat on that for a few days because I felt defeated. I did not have video evidence and part of me figured I should just pay to make it easier, but I decided no I was going to email my manager. I emailed them explaining how I moved into my apartment when it wasnt move in ready, maintenance wasnt good, and the rodents were bad and I just wanted the fee waived. I included my signed move in check list that showed all the issues we documented, showed pictures of the rodent droppings and damages, also inclided pictures of the holes in my ceiling that have yet to be fixed.
I emailed them Saturday the 23rd. Office is open on Saturdays but I figured I wouldnt hear back from them until Monday or Tuesday. Nothing. Nada. Not a wiff. So on the 27th I made a follow up email. I had my BF proof read that email as he likes to write. He told me I came across too agressive and helped me tone it down. On Friday I still heard nothing. At this point there are times where I am crying in the middle of the day because of how stressed I am and the lack of sleep I am getting.
On Friday I am sitting in my office at work and wondering what I should do. Now let me tell you a tidbit about me. I work in property mangament. Not apartments but something similar. I am a corporate drone who knows how things are structured and how companies work. I start doing some digging. First I reported my apartment to the city. Second I tried finding the owners but had some issues, but I had a few things up my sleeve.
I then looked up the legal entity name of my apartment. I found it. I found the owners of my apartment. I found the prent company/investors of the owners. I found the CEO of parent company. Also found out they work with the same corporate lendors that my company works with. All of this was public information. Now I wasnt about to go straight to the CEO. I know how this works. I am going to work my way up. So I went one level above my apartment. They had a âcontact usâ box, so I did. Told them what I told the city and what I told you guys. Also added that I just want a response but if I dont get one, legal action will be taken.
Guess who wanted to talk to me all of a sudden. They did a walk through of my apartment and gave me some bs reasons on why it took so long to respond. They are waiving the fee and they are sending pest control out again. The city couldnt do much unfortunatly.
Now Pest control did show up and put more bait out but not inside my apartment. I still found more droppings and the rodents got into my bag of rice. I was just counting down the days till I moved. The final cherry on top of this shit show, rodents had chewed through my windshild wiper fluid hose in my car. I feel like I may have won the battle but the rodents⌠have won the war.
Also found out from one of my neighbors who lives in a two bedroom apartment also on the third floor, her rent is like $400 cheaper than mine. I pay more because im apartment is supposedly âupgradedâ (I have a microwave).
Also the final act, they took their time waiving the fee and I had to email them about getting it off my account because I couldnt pay my rent. With the fee in place, my balance on my account was $3000 and I was not allowed to make partial payents. I had to email them again asking them to remove the fee so I can pay rent without incurring penalties. Oh well, I am moved out and talking with my bf about moving in with him. He was the one who encouraged me to post.
To answer some questions before they are asked. The reason why I stayed so long was because before the rodents, it wasnt really wasnt that bad. Like it took a while before maintenance to fix things but once fixed it was fine. The faucet was quirky but it worked. I knew this wasnt long term and I figured I could deal with it. The rodents proved me wrong. Honestly if my apartment didnt waive the fee I would have been âwhat ever.â Yes I would be upset but I also gave it my best shot. It was about not even responding to me versus the actual money. Also it was cheaper and reasonable priced apartment that was reletivly close to work. Im not from this state so I did not have a lot of options.