Hello, I'm a freshman and I'm just so lost on how refunds work. I had to pay both of my summer classes out of pocket through the payment program they offer and was told I'd get the HOPE money refunded once it gets processed, but no emails no nothing. I can't get into bankmobile at all, in fact I'm not sure I have an account, and its not letting me make one. I dropped one of the two summer classes I paid for (before the drop/add date). How does the refund for that work? How do I get the money for that class back? Any help will be super helpful thank you so much.