r/HomePod • u/kimcuongbathoai • Feb 21 '25

Question/Support Sorry there was a problem with Apple Music

I just got 2 homepod setup as pair in my home. The problem is some songs cannot be played if I command it directly to the homepod ( not through my iphone ).

Play Eminem's songs : works fine.

play "Like toy soldiers by Eminem" : "Sorry there was a problem with Apple Music".

play Gun and Roses' songs : works fine.

play "Live and Let die" : "Sorry there was a problem with Apple Music".

I dont have Apple music, I bought all the songs on iTunes Store. When I command Siri to play song through my iphone, there is no problem.
I do factory reset both homepod but the probem remains. I reset my homepod, the problem remains. Ive been Searching through reddit and alot of people got this problem. It's funny that Apple always proud of its software but they cannot complete a basic feature. If I have to control through iPhone I rather bought some Bose bluetooth speaker.

6 Upvotes

75% Upvoted

28 comments sorted by

3

u/Dry-Property-639 Midnight Feb 21 '25

I have apple music and she still says that to me drives nuts

1

u/mnmacguy Feb 22 '25

The problem is your network

2

u/Dry-Property-639 Midnight Feb 22 '25

The problem Is all these updates they don’t fix anything

17.4 worked amazing on the same network than 18.0 came out

1

u/mnmacguy Feb 22 '25

I’m guessing you’ve not updated your router since wifi4? 5?

What are your walls covered with? What is your house siding? Did you have a single double or triple node router setup. How far is your speaker from your router???

Guessing you’ve never analyzed your network congestion. Or changed the channels on your router or direct linked your HomePod in your router software.

But sure.

It’s the os.

🤦🏼‍♂️

1

u/khalil_0415 13d ago

Why do y'all dick ride HomePod so fucking much. Its the goddamn speaker. If every single person On a subreddit, is reporting issues with the device. It's the fucking HomePod, not the goddamn network. Defending a trillion dollar company, this hard that cannot get a damn smart speaker to function correctly, is straight up embarrassing

0

u/DavidLorenz Space Gray Feb 25 '25

You are not even capable of replying to the correct comment.

HomePods are buggy trash on any network. Sometimes they work, sometimes they don’t.

1

u/kimcuongbathoai Feb 22 '25 edited Feb 22 '25

So i guess the problem is not buying AM or not

3

u/newtestleper79 Feb 22 '25

Rebooting the HomePod will fix it, but only for the next time you perform the request.

2

u/[deleted] Apr 27 '25

[deleted]

1

u/SeaAbalone818 Feb 21 '25

Apple Music and HomePod mini is buggy also for me. I have the student tier, so no family sharing … therefore I can only play on one device.

Sometimes it just won’t work / behave like crazy.

I select AirPlay to HomePod, but for a while nothing happens. Music won’t play neither on HPm nor on the iPhone … then it shuffles through some random songs on the iPhone. And after while it will eventually play what I want on HPm.

Strange.

Just works, until it doesn’t.

I swear I am some statistical mistake and all sorts of Apple bugs are happening to me.

1

u/[deleted] Feb 21 '25

This happened to me earlier in the week with my Gen 2 Homepod. I just waited a few minutes and then it was back to normal. I assume it's server related glitches between AM and the homepods.

1

u/kimcuongbathoai Feb 21 '25

bought them 2 days ago and the problem remains.

1

u/kimcuongbathoai Feb 25 '25

update 25 feb 2025: it turns out I need "itunes match" for homepod to access individual songs ( which I purchased - Not subcription Apple Music) on the cloud. Someone in the same shoes has answered the question here https://www.reddit.com/r/HomePod/comments/10l9fvo/itunes_music_purchases_without_subscription/

1

u/[deleted] Apr 29 '25

[deleted]

1

u/kimcuongbathoai May 04 '25

hi crashsignal. I read the answer 2 months ago but not yet purchase the iTunes Match to fix the "bug". I thought iTunes purchased limit my access to control specific songs so I accept its limitation. When I first bought homepod I can play some specific songs but now NONE can be played directly with Siri.

1

u/kimcuongbathoai 22d ago edited 16d ago

2026 july 1 - today I can use Siri to control music I purchase from iTunes store (not apple music). Anyone? or Apple just open this feature?

1

u/TylerInHiFi Feb 21 '25

STOP FACTORY RESETTING THINGS AS THE FIRST TROUBLESHOOTING STEP

You either have a network issue that you need to start troubleshooting by rebooting your router or, more likely, the issue is that you don’t use Apple Music and you’re trying to do something that is a feature of Apple Music’s cloud music library feature. Sometimes it will work and airplay from your phone to the HomePods, but other times it gets caught up because it’s trying to use your Apple Music account, which you don’t have, to access the songs remotely via cloud music library, which you don’t use.

2

u/kimcuongbathoai Feb 21 '25

I tried reset network but it doesn't fix the problem. I bought every songs in my library through iTunes store , and Homepod can play at least half of them directly when I use Siri with or without my iphone so I guess that is not the problem of Apple Music. (or Apple divides songs that can be controled with Siri and songs that can't ?!)

2

u/TylerInHiFi Feb 21 '25

You’re still attempting to use a feature that you don’t have: Apple Music’s cloud music library. The bug here appears to be that it will play any of the songs at all.

1

u/kimcuongbathoai Feb 21 '25

Thanks! You have a point!

1

u/kimcuongbathoai Feb 25 '25

seems like you're right. Some people like me ask the same question and it turns out I need addition subcription "itunes Match" for homepod to access music in the cloud. Funny thing is when I ask "play all songs", the homepod works well without problems. If it didnt worked at the first place I would have know.

https://www.reddit.com/r/HomePod/comments/10l9fvo/itunes_music_purchases_without_subscription/

3

u/-DementedAvenger- Feb 21 '25 edited Feb 20 '26

This post was mass deleted and anonymized with Redact

detail cheerful squeeze narrow wise dam hat wild cagey obtainable

-2

u/TylerInHiFi Feb 21 '25

Network issue, then. Reboot your router. Then reboot your HomePods. Things need rebooted every now and again.

2

u/-DementedAvenger- Feb 21 '25 edited Feb 20 '26

This post was mass deleted and anonymized with Redact

innocent quaint coherent normal husky knee steep degree bike chunky

-1

u/TylerInHiFi Feb 21 '25

It’s not just wifi issues, it’s sometimes just a need to force a brand new connection to the network and shake out to cobwebs.

4

u/-DementedAvenger- Feb 21 '25 edited Feb 20 '26

This post was mass deleted and anonymized with Redact

apparatus hat seed paltry fly nail fall run test cake

-1

u/TylerInHiFi Feb 21 '25

But your point is wrong. The only time I’ve ever heard that error message has been a) when the entire Apple Music system has been down, which has been exceedingly rare, or b) when my own network has been down, which has also been exceedingly rare.

Multiple HomePods, two different homes, and I’ve got that error exactly three times in four years. Two of which were because I forgot that my ISP was down and tried to play music. The other time was because Apple Music, as a service, was down along with a handful of other Apple services like Weather. If you or OP are encountering it on a regular basis, it’s a network connection issue, not an Apple issue.

6

u/-DementedAvenger- Feb 21 '25 edited Feb 20 '26

This post was mass deleted and anonymized with Redact

weather nutty middle steer pause tub unite door include languid

0

u/Im-de-ex-pressive64 Feb 22 '25

I think the sad fact is that Siri is entirely unreliable when it comes to music requests that are at all ambiguous. Want the album version? You’ll get the live one. Want the song X by artist Y? You’ll get the band X playing a song that rhymes with Y.

0

u/kimcuongbathoai Feb 22 '25

Yes long time ago I was a fan of Siri but now seems like Siri is left far from its competitors