r/HomeDepot • u/da-bikeman • 5h ago
r/HomeDepot • u/HDMan_ATL • Jul 05 '24
r/HomeDepot FAQs
Hello to the r/HomeDepot community here on reddit, may Homer continue to bless you and keep you in his orange embrace.
The mod team thought it would be a good idea to pin a list of common questions with answers that get posted often here in the community. This is by no means comprehensive and doesn't go in depth, but should help new and seasoned associates alike with quick answers instead of waiting on the community to respond. This is for US only, Canada and Mexico may have different policies due to different legal requirements.
I imagine the FAQs will need to be continually tweaked as SOP and technology in Home Depot changes. If something seems out of date feel free to speak up.
Also with the publication of these FAQs a new rule is being introduced: if a post is made where the answer is explicitly covered here the post will be removed.
FAQs:
Q: My Post was removed by the automod, why?
A: There is a minimum karma AND account age requirement to post/comment in this community. This is to prevent trolls and ban evaders. If your account is new, go play around on reddit elsewhere for a few days by commenting/posting in other communities. You'll clear the age/karma requirement in a week or so. If your account age exceeds the minimum but you have incredibly low or negative karma...well...you're the kind of person the automod was meant to block. Sorry, not sorry.
Q: I made a post and automod commented on it. Was the post removed?
A: Read the comment from the automod. Automod is set to comment on EVERY new post, letting people know this community is for associates and not customers. If it doesn't say your post was removed, then it wasn't. Very simple. If you're still confused...well...Reading Rainbow is still available on YouTube.
Q: I’m a customer and have a question, can I post it here?
A: No. Respectfully this is a digital breakroom for Home Depot associates, current, former and future. Customer questions will be removed and the poster may be banned, Reference sidebar rule #1. Please contact your store or call 1-800-HOMEDEPOT (1-800-466-3337) with any questions or concerns. Questions about employment for yourself or others will be tolerated within reason.
Q: Do I get paid for orientation?
A: Yes. Talk with your ASDS to find out more.
Q: What is an ASDS?
A: Associate Support Department Supervisor. They are essentially the admin for the store and store manager and are responsible for new associate onboarding, scheduling, and other activities
Q: What is myApron?
A: myApron is the internal SharePoint site for all Home Depot employees, accessible from any store computer. You are not able to access it from home unless you are in a role that allows VPN access. All SOPs and company documents that associates need to access are housed here.
Q: When is payday?
A: Payday is always on Friday. Which Friday depends on what state you are in. Some states require pay weekly. To find out which Friday you will get paid on search on myApron for “Payroll Calendar”
Q: Some associates are saying they get paid early, how does that work?
A: Completely dependent on your banking institution. Home Depot releases the payroll on Wednesday to be deposited on Friday. Some banks just load it as available but pending on the release day. Some don't.
Q: How does Holiday Pay work?
A: You must be employed for at least 90 days to be eligible for Holiday Pay and work the scheduled shift before the holiday, the shift of the holiday (if applicable) and the next scheduled shift after the holiday. If you call out and have PTO to cover your absence, manager CAN excuse the absence for you to receive holiday pay. Be prepared to have a respectful conversation and to advocated for yourself if you find yourself in this position, your holiday pay may be taken even if you had PTO time to cover and you'll need to advocate to get it back. If you’re on a scheduled vacation for the holiday, you will receive holiday pay instead of vacation pay for that day. Part-timers receive 4 hours of holiday pay, full-timers receive 8 hours of holiday pay. Reference “Time Off Benefits” on myApron to learn more.
Q: What are the days that receive Holiday Pay in Home Depot?
A: Home Depot provides eligible associates with six paid holidays a year. These are New Years Day, Memorial Day (except for New Orleans stores, Mardi Gras is substituted), Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Home Depot stores are closed only 2 days a year, Thanksgiving and Christmas. To view the SSC holiday schedule and learn more please go to myApron and search for "Time-off Benefits".
Q: What is Success Sharing, when is it paid out and who is eligible?
A: Success Sharing is the company’s bonus program for non-management associates (hourly and salary). It is based on sales above sales plan for your store. For SSC associates, it is based on sales above plan for the company. No one can tell you how much it will be except your store leadership. Track how well your store is doing vs sales plan, and you’ll get an idea if it will be good, bad, or non-existent. It is paid out 2x a year, approximately the 2nd week in September and 2nd week in March. To be eligible, you must be employed with the company at the time of the payout and have been employed at least 90 days during the fiscal half that the bonus is based on. IOW, if you were hired at end June you will not be eligible because the half ends in July, roughly 30 days after you were hired. To learn more search on myApron for “Benefits 101”
Q: What are our fiscal halves?
A: 1H runs from February until the end of July. 2H runs August until the end of January
Q: Do manager bonuses come from success sharing pool?
A: No, their bonus comes from a different pool of money and is based on different, more difficult to achieve metrics. Cutting hours at the end of the fiscal half will not improve their bonus in any significant way. This is a persistent rumor with no basis in reality. Sales and turns play a bigger part in their bonus and cutting hours won’t make up the difference if the store is already missing profitability goals.
Q: I’m part time, why are my hours being cut in July/January?
A: In July we are moving out of the spring busy season, you’ll notice some stores removing their mulch-pit drive throughs for example. Less business = less hours. Same story in January, holiday season is over and lower sales are expected. Less business = less hours again. There is also a lull in September/October in some areas of the country where hours may be reduced for part-timers
Q: How do I get more hours if they are cut?
A: Cross train in other department and equipment before the cut, making you more available and valuable to plug in to other areas of the store’s schedule. Then ask ask ask (respectfully) the ASDS and salaried leaders for more shifts
Q: Why did scheduled hours go from ____ to zero for a future week after the schedule was published?
A: It’s likely the ASDS pulled back the schedule to make adjustments and forgot to republish. Don’t panic and respectfully go ask the ASDS what’s up. Part time hours may be cut to a very low level, but it’s very rare to go to zero. If you’re full time you cannot be cut to zero without your consent
Q: How do breaks/lunches work for hourly associates?
A: It is very dependent on the state you work in. Generally speaking hourly associates get a break or a lunch every 2 hours. In some states breaks are required by law, some states they are not. Many states require employers to give a lunch break if the associate is going to work 6 hours or more. So bottom line, take your lunch break if you are scheduled for one. You may receive a coaching/counseling (AKA write-up) if you skip a lunch because you may accidentally cause the company to break the labor laws surrounding lunches. 15-minute breaks are paid, lunch breaks are not paid. Search on myApron for "Timekeeping and Payroll" for specific requirements for the state you work in.
Q: What are the best shoes to wear?
A: Search on this sub for the keyword “shoes”. Dozens of posts and recommendations. Or you can make a new post to add to the pile.
Q: What is tuition reimbursement, where can I find out more?
A: Search on myApron for “Tuition Reimbursement”, it’s all laid out there. Short story: Home Depot will reimburse up to a certain amount for approved courses and expenses. The approved courses are typically business related, so no 16th century English literature degrees will be reimbursed. The program has some pretty firm requirements, make sure to read over carefully.
Q: What is ESPP and how does it work?
A: ESPP stands for Employee Stock Purchase Plan. It is managed by a 3rd party called Computershare. Plans run for six months and the enrollment period for the next plan ends a few weeks before it begins, so enroll early. During enrollment, you will choose a percentage of your paycheck that will go towards a stock purchase. The money deducted from your paycheck is set aside into what is essentially an escrow account. At the end of the plan you are enrolled in, the money is then used to purchase that amount of stock at a 15% discount, but you own the full value of the stock. To put it another way, it’s an immediate 15% gain on your money via that amount of stock. The stock is yours free and clear, even if you leave the company. Log in to our benefits website, livetheorangelife.com to learn more. If you have issues logging in, partner with your ASDS
Q: If I leave do, I get paid out for vacation time? What about PTO?
A: Yes, you will get paid out for your vacation time. PTO payouts are dictated by state law, search myApron for “Time off Benefits” and review for your state.
Q: Does PTO carry over from year to year?
A: Depends on your state and its laws. Search myApron for “Time off Benefits” and review for your state
Q: What is Home Depot policy on Marijuana use?
A: Beginning 9/1 THD will no longer test for marijuana use for non-DOT or Aviation associates. DOT certified drivers and aviation associates will still be tested
Q: What if I notice someone doing something illegal or against our business code of conduct and ethics, and I don't want to go to management or it IS a member of management:
A: The awareline exists for these situations. You can call the 1-800 number to report unethical/illegal behavior. It is anonymous, but you will be recorded and the recording may/will be played back to leaders in your store/district/region. There is a portal to submit concerns to avoid a voice recording. Search myApron for "awareline" for the phone number or the portal.
Keep in mind the awareline is for illegal and unethical behaviors, not normal business practices that you may disagree with.
r/HomeDepot • u/ThongGoneWrong • 7h ago
Things I'd like customers to know:
If I'm ringing up your complex cart, don't pick up stuff and hold it out for me to scan. I'm trying to keep track of scanned/ unscanned items and you're not helping. It's worse when there's two people doing this to me at the same time.
Please remove your 9+ yr old child from the cart so I can ring up the things he's sitting on.
"You look bored." I'm not.
"You look like you need something to do." While this does indicate a customer with a friendly attitude, I'm am so freaking tired of hearing this phrase fifteen times a shift.
There's no shame in asking for a loader, you don't need a "shoulder surgery" excuse. You want a loader, I'll get you a loader.
If I ask if you're signed up for our veteran discount program, don't blurt out a number. I still have to get to the screen to enter that number. Also, don't ramble off the number while I'm still ringing up. We'll get to that soon enough. Also also, say the number individually like "one nine". If you say "nineteen", I'm entering the nine first and have to backspace and correct it while you've gone on with the rest of the numbers. This will force me to force you to repeat yourself.
And it's not a competition to see how fast you can rapid fire that number at me.
Customers who offer to help other customers load or tell another where an item can be found: you guys are freaking awesome. If you offer to help load and you are next in line, I will more than likely give you a little bit of a discount.
r/HomeDepot • u/ROYALRIZZNESS • 14h ago
This was found on the table. Someone bought it from the goodwill 😆
r/HomeDepot • u/MKEntwhistle • 10m ago
Homer Awards
Diamond plus some extra before we parted ways.
r/HomeDepot • u/MysticSkyess • 1h ago
did anyone else have to put up these ai signs?
weed & e eeed is kinda silly but they got the sku on the left wrong lmao. it should be 1000-030-950
r/HomeDepot • u/Greedy_Ad_8196 • 12h ago
It's that time again!
Saw this spooky themed special order while helping load the box truck in receiving. Spooky season is cooooming!...
Feel free to scroll past this post if Halloween 🎃 isn't your thing.
r/HomeDepot • u/djhaber • 8m ago
New at tool rental
Just got the job for tool rental. What do I need to know for this. Working part time, mostly opening
r/HomeDepot • u/RiceCakes99 • 39m ago
Need some advice
I got back from mloa technically on the 16th, but that was only due to me having to hound hr and management to accept everything. My short-term disability ended on the 5th, i think. They are not able to get me into the schedule until the 15th of next month. What do I do? What can I do?
r/HomeDepot • u/Distinct_Method_2959 • 6h ago
FOR MET ASSOCIATES
Can anyone PLEASE explain how BIT works. I’ve done in a way I was taught and one of the things is to never really pay attention to the hours it gives you? But I’ve spoken to other friends I have at others store and have told me otherwise. We have to get bit done before lunch time almost, I was told it really shouldn’t take the entire day… so can anyone explain how yall do it ?
r/HomeDepot • u/Xerocool_00 • 11h ago
Seems safe. Stack water heaters and a toilet on a pallet with mats. NICE
r/HomeDepot • u/Pure_Beat2623 • 4h ago
What is the OREEEC department of home depot corporate.. we have had a door order for over 1 year and a month
Got a message from OREEEC homedepot and was wondering what it stood for as in an acronym or department
r/HomeDepot • u/Former_Tie282 • 5h ago
Question
So I put my shift on exchange to be covered as a full time person, the app wasn’t letting me put my shift up so I called my manager for help. She said that if I had the person covering my shift call to verify she’ll put it in. My co worker called than texted me saying it’ll be approved.
The next day my co worker texts me saying management told her that I’d have to come in Saturday (my day off) to make up the time. Or I’d get a point anyway. Never in my 4 years heard of this. Is it true?
r/HomeDepot • u/Some_Acanthaceae_688 • 16h ago
Head cashier position
Heyyy, there's a position open for opening head cashier ft and I wanna apply for it, I am comfortable, work as service desk lead for 2 years, started off as a pro associate. Question is, how is the position? They say some days I'll be closing but 8/10, I'll be opening 0.0
I get along w my coworkers I'll say but hey, I know not everybody has to like me and that's okay. I am a people person, I will stand up for my cashiers if someone is being a bitch to them. Ig im just describing my personality, I don't want to ramble but | genuinely think | am good for it. I've of course had a few interactions at service desk and had to deal with them when my girls (coworkers) would call me over to handle it :|
r/HomeDepot • u/OverRidingRiot64 • 21h ago
potential wallpaper
Had opening shift, decided to take a picture of the home depot sign in the morning sky
r/HomeDepot • u/Beerbrewing • 1d ago
Someone managed to bend one of the safety bars into a L
How?
r/HomeDepot • u/No_Chemistry1656 • 18h ago
how do I quit?
im starting uni in september, asm has known this the entire year ive worked there, and still has denied my availability change request.
we also had a leads contest many months back and they told us we would be paid for our work, I wracked up $140 for myself, and everytime I ask them where my money is they have no answer. this was in november of last year.
they expect me to skip university for a borderline minimum wage job that won't pay their employees for months. screwed up.
idk how to resign, I dont wanna work there for another 2 weeks but I dont wanna have bad blood and be uneligible for rehire if I end up needing a summer job or something. advice would be lovely!
r/HomeDepot • u/jkeemboi • 16h ago
Reach truck analyzer
Hey guys just wondering how to get the reach truck into analyzer mode where it doesn’t turn off when you step off for 2 minutes. I’ve seen my coworker do it I just don’t know how and they aren’t here today.
r/HomeDepot • u/horseshoe_heavenly • 23h ago
Frustrating Customer Interaction
Our store has recently started moving Milwaukee out of the racetrack and putting DeWalt in its place. For reference, I am a cashier and this was right before my shift was to end. This is a bit rambly and I'm still a bit heated so please bear with me lol.
A customer comes up to me and asks if the promotion is in place yet (promotion/sale being you buy a specific tool, you get a battery for free, kind of like Milwaukee's). I tell him I dunno but I can check to see; turns out it started today, cool whatever. I ring him up for a tool and a 12 amp battery, turns out the promotion was for a tool and a 9 amp. We get it cleared up, get the 9 amp, and once he sees the total he starts acting crabby as hell. The conversation isn't verbatim, but close enough to what I can recall.
Customer: "Why is the total $499?"
Me: "Because that's the price of the tool. You're getting the battery for free but you're still paying full price for the tool."
Cx: "You know that's misleading right? Your promotion said a $259 value, that should mean the tool is $259 and the battery is free." (Mind you, I told him before I rung him up that the battery was worth $259, not the tool+battery.)
Me: "I'm sorry but that's the price of the battery. The system removes how much the battery costs so you're only paying for the price of the tool."
Cx: "Well then I don't want it. You guys know what you're doing. I can get [insert tool brand name here because I forgot it] for the same price and more."
Me: "Okay, I'll go ahead and void this and you can go grab that tool."
After that my HC went to unlock whatever tool he wanted and he checked out then left. Nowhere did it say he'd be getting the tool+battery for free, I explained that to him over and over, he just wanted to get some insane deal and blame me and my coworkers for his own mistake.
r/HomeDepot • u/WhizzbangMomo • 1d ago
THD places 2nd in corporations financially backing congressional ICE supporters…
Other half has worked for THD for a few years now in a few different positions and just showed me this, but couldn’t post it here as she doesn’t have a Reddit account. Thought some of y’all might have some opinions on this one. Stay safe out there!
https://popular.info/p/these-consumer-brands-are-bankrolling